It goes without saying that the year 2020, in particular, placed a new emphasis on the importance of remote work. Although a lot of organizations had already been exploring bring-your-own-device (BYOD) policies, that need is even greater today.
And so it’s not surprising to see technologies like Microsoft Intune take center stage in these discussions. Management of your remote workforce is a task that can get very complex and put your security at risk. This is why we need to look at what Microsoft Intune can offer and how remote device controls benefit you.
What does Microsoft Intune control?
Intune is a cloud-based service that focuses on mobile device management (MDM) and mobile application management (MAM). It can control:
- How devices such as laptops, tablets, and mobile phones are used within your organization,
- The configuration of specific policies to control apps,
- The use of personal devices for school or work, and enhance security by isolating organization data from personal data.
All these controls and more will improve overall device management and data security by employing strict access controls.
Use and secure multiple devices
One of the major benefits that your employees will get from Microsoft Intune is having a choice of device. They can easily enroll and register devices from a choice of several. And then they can install corporate applications on the chosen devices from the organization’s self-service portal.
The key thing, however, is that your IT team retains control over the devices that have access to the corporate network. Administrators are the people responsible for setting up compliance and enrollment policies. Therefore, your organization can maintain high levels of security and control over all devices, especially those of your remote workforce.
Limit employee access
Sometimes, an employee who needs to check their email may decide to do so from a computer in the hotel lobby, for instance. Scenarios like this can cause huge security issues in your network. To counter this, Microsoft Intune will block any devices that are not under its management from accessing corporate resources.
Remote device controls allow you to keep out any device that does not meet the criteria that administrators have put in place. Conditional access will only be granted to corporate-owned devices, BYOD devices that meet compliance regulations, and devices that follow any other criteria that you set up.
Administer mobile devices
In a world where people are always on the go, your employees may inevitably at some point need to use their mobile devices. And Microsoft Endpoint Manager provides you with several options for administering managed devices. These include:
- Microsoft Teams: a platform that promotes teamwork by chatting, meeting, and collaborating regardless of location.
- Quick Assist: a Windows 10 app where two people can share a device over a remote connection.
- TeamViewer: a third-party program that enhances remote access and support.
- Remote Control: a feature that helps you to remotely administer devices and provide assistance.
By leveraging these tools, you can have remote device controls that give you a secure platform to administer devices.
Leverage Remote Control
Remote Control is a feature of Microsoft Endpoint Configuration Manager that you can use to remotely administer, provide assistance, or view any workgroup computer and domain-joined computer. This is something that enables IT professionals to connect and interact with a customer user session.
In addition to the remote assistance that IT can offer, the remote control viewer is also available on all operating systems that are supported for the Configuration Manager console. So instead of having to wait on someone to come in person and attend to an issue, IT can provide the necessary assistance remotely.
Enhance remote management
Microsoft has a habit of teaming up with great partners that can vastly improve the user experience for their clients. To assist IT in the remote administration of Intune devices, you can use a partner program known as TeamViewer.
The latter is a fast and secure remote management tool that will help your IT team to proactively monitor client endpoints, remote systems, and networks. This comprehensive set of remote access and support capabilities can simplify life for both IT and end-users. With its easy-to-use interface, TeamViewer helps members to remain connected from various locations.
Manage device actions
We all face challenges with our various devices from time to time. We can forget our passwords, lose devices, have them stolen, etc. With Microsoft Intune, however, you have less to worry about from these potential scenarios. And this is because your admins can remotely run device actions. From the Intune portal, it is possible to restart devices, reset passcodes, locate lost or stolen devices, and more.
Following on from the above point, once a device is stolen, goes missing, is no longer needed, or is being repurposed, you’ll need to remove it from Intune. Users can also use the Intune Company Portal to issue the necessary command to Intune-managed devices. You can choose to:
- Wipe the device: this action restores the device to factory settings and can remove all data, apps, and settings.
- Retire the device: this action removes managed app data (where applicable), settings, and email profiles that were assigned by using Intune. The device is removed from Intune management.
Being able to perform these actions remotely helps to ensure that the wrong people don’t get access to corporate data and resources.
Remote device controls offer businesses a great degree of convenience that they previously did not have. The ability to access and manage system interfaces and files serves to create a better experience for both IT and end-users. No longer do users need to wait endlessly for assistance or IT to constantly worry about access and compliance. By using the remote control tools that Microsoft Intune delivers, organizations can improve the efficiency of their remote networks and still maintain high levels of security.