Windows 11 26H2 Is Here: What to Do with Autopilot and Intune (and How to Report on It)

Windows 11 26H2 is generally available as of September 29, 2026. For most organizations running Windows Autopilot and Microsoft Intune, this is the calmest annual feature update in years: devices on 24H2 or 25H2 get a tiny enablement package and a single restart. But “calm” is not the same as “nothing to do”. There are lifecycle deadlines only weeks away, a new Windows 11 branch (26H1) that cannot take 26H2 at all, features that are now switched on by default for commercial devices, and a reporting stack that simply shows nothing if you have not flipped the right switches.

This post is the practical version: what Windows 11 26H2 actually is, what to do in Intune and Autopilot this week, what to be aware of before you press deploy, and how to report on the rollout so you can prove where every device is. All screenshots are from my own tenant, taken on release day.

If you want the Autopatch ring design and pilot-to-production exit criteria in more depth, I covered that earlier in Windows 11 26H2: Upgrade Paths, Autopatch & Pilot to Production. This post focuses on the GA release itself, Autopilot, Intune policy and reporting.

Windows 11 26H2 at a glance

General availabilitySeptember 29, 2026
Build26300 (10.0.26300.x)
Delivery for 24H2 and 25H2Enablement package (KB5121794), single restart
Delivery for 23H2 and Windows 10Full feature update (media-based, several GB)
Windows 11 26H1 devicesNot eligible for 26H2 (different Windows core)
Servicing36 months for Enterprise and Education, 24 months for Home and Pro
Hardware requirementsUnchanged from Windows 11 (TPM 2.0, UEFI Secure Boot, supported CPU)

Windows 11 24H2, 25H2 and 26H2 share one servicing branch. The code for most 26H2 features has already been delivered to your devices through the monthly cumulative updates, sitting dormant. The enablement package flips the version to 26H2, activates the features that were held back and resets the support clock. That is why Microsoft calls it a “predictable and low-disruption update”, and why app compatibility testing you already did on 24H2 or 25H2 largely carries forward.

Why you should not wait: the lifecycle dates that matter now

The most important reason to act on Windows 11 26H2 this month has nothing to do with new features. It is the support calendar:

  • Windows 11 24H2 Home and Pro reaches end of servicing on October 13, 2026. That is two weeks after 26H2 GA. Many small and mid-size businesses run Pro, often on Autopilot devices that shipped from the OEM with 24H2.
  • Windows 11 23H2 Enterprise and Education ends on November 11, 2026. These devices need a full feature update, not the enablement package.
  • Windows 11 24H2 Enterprise and Education is supported until October 13, 2027, and 25H2 Enterprise and Education until October 11, 2028.

If you have Pro devices on 24H2, 26H2 (or at minimum 25H2) needs to be on them before mid-October. The good news is that the enablement package makes that realistic even on a short timeline.

Step 1: Find out what you actually have

Before you create a single policy, get an honest inventory of Windows versions in the tenant. The quickest view is Devices > Windows > Windows devices with the OS version column visible. Build numbers map to versions like this:

BuildVersionPath to 26H2
10.0.19045Windows 10 22H2Full upgrade (hardware permitting)
10.0.22631Windows 11 23H2Full feature update
10.0.26100Windows 11 24H2Enablement package
10.0.26200Windows 11 25H2Enablement package
10.0.26300Windows 11 26H2Already there
10.0.28000Windows 11 26H1Not eligible, stays on the 26H1 path

My own tenant is a good example of why this matters. It is small, but it already contains three different stories: several 25H2 devices (26200) that will take the enablement package, one 23H2 device (22631) that needs a full upgrade, and one brand-new device on 26H1 (28000) that will never be offered 26H2.

Windows 11 26H2 Intune Windows devices OS version column
Windows devices in Intune with the OS version column: 25H2 (26200), 23H2 (22631) and a 26H1 device (28000) in the same tenant.

For anything beyond a handful of devices, export the list or pull it with Microsoft Graph PowerShell and group by build:

Connect-MgGraph -Scopes "DeviceManagementManagedDevices.Read.All"

$map = @{ '19045'='Win10 22H2'; '22631'='23H2'; '26100'='24H2'; '26200'='25H2'; '26300'='26H2'; '28000'='26H1' }

Get-MgDeviceManagementManagedDevice -All -Filter "operatingSystem eq 'Windows'" -Property "deviceName,osVersion" |
    Group-Object { ($_.OsVersion -split '\.')[2] } |
    Select-Object @{n='Build';e={$_.Name}}, @{n='Version';e={$map[$_.Name]}}, Count |
    Sort-Object Build

Pay special attention to edition. A 24H2 device on Enterprise has another year of support; the same build on Pro runs out on October 13.

Step 2: Clean up your update rings before you deploy

Feature update policies and update rings work together, and the combination is where most “why is nothing happening?” tickets come from. Microsoft’s guidance is clear: when you use a feature update policy, set the feature update deferral period in the update ring that targets the same devices to 0 days. The feature update policy then controls which version the device gets and when. A ring that still defers feature updates can block or delay the version you are trying to deliver, and the device will report PolicyConflictDeferral in the failure report.

Intune update rings with feature update deferral before Windows 11 26H2 rollout
Update rings in my tenant: several rings still defer feature updates by 5 to 7 days. Set this to 0 days on rings that share devices with a feature update policy.

While you are in the rings, check three more things:

  • Paused rings. A ring that was paused during an incident and never resumed will stop 26H2 as effectively as a deferral (PolicyConflictPause).
  • Windows 10 leftovers. Rings and policies named for Windows 10 often still carry old settings. Windows 10 reached end of support on October 14, 2025, and any remaining devices need an upgrade plan or ESU.
  • Conflicting GPOs. On hybrid or co-managed devices, a WSUS or deferral GPO that still applies will fight the MDM policy. Confirm the Windows Update workload sits with Intune.

Step 3: Create the Windows 11 26H2 feature update policy

Go to Devices > Windows > Windows updates > Feature updates. On release day the tab already shows Autopatch update readiness tiles, and in my tenant a yellow banner that we will come back to in the reporting section. The Create menu now offers both a classic Feature Update Policy and an Autopatch multi-phase release.

Intune Windows updates Feature updates tab with Autopatch update readiness
The Feature updates tab with Autopatch update readiness and a warning that Windows diagnostic data features are not enabled.

Choose Feature Update Policy. Windows 11, version 26H2 is already the default in the Feature update to deploy list, alongside 25H2, 24H2 and 23H2. Note that 26H1 is not in the list: it is not a feature update target, it is a separate branch for specific new hardware.

Intune feature update policy with Windows 11 version 26H2 selected
Creating a feature update deployment: Windows 11, version 26H2 is available and selected by default on GA day.

Settings I recommend for the first wave:

  • Name: something that tells the next admin what it is, for example WIN-FU-26H2-Pilot.
  • Required vs. optional: use Make available to users as a required update for managed rollout. The optional setting is useful for a self-service early adopter group, but you give up control of timing.
  • Rollout options: As soon as possible for the pilot, Gradually for broad. Gradual rollout spreads offers across groups and days, which protects your network and your service desk.
  • Assignments: device groups, not user groups. Start with IT, then a pilot of 5 to 10 percent across hardware models and departments, then broad.

Two behaviors to keep in mind. First, a feature update policy is also a “stay here” instruction: devices targeted by an existing 24H2 or 25H2 policy will not move to 26H2 until you change or replace that policy. Search for old feature update policies before you wonder why nothing happens. Second, a device should be in exactly one feature update policy. If it lands in two, the failure report shows DeploymentConflict and only the first assigned deployment is effective. Use exclusions to keep pilot and broad groups mutually exclusive.

If you use Windows Autopatch, create an Autopatch multi-phase release instead and let the Test, First, Fast and Broad rings stagger 26H2 for you. Plan any group changes first: you cannot edit an Autopatch group while a feature update release is in progress for it.

What to do if you use Windows Autopilot

Autopilot does not install a new Windows version. It provisions whatever image the OEM put on the device, whether that is 24H2, 25H2 or eventually 26H2. What happens after enrollment is controlled by your update policies. That leads to a few concrete tasks.

Make sure new devices land in the 26H2 policy on day one

New hardware arriving this quarter will mostly ship with 24H2 or 25H2. If your broad 26H2 policy targets a static group that nobody updates, every new Autopilot device will be one version behind from its first boot, and new Pro devices on 24H2 are two weeks from end of servicing. Target the policy at the same dynamic or device preparation device group your Autopilot devices land in, for example a dynamic group on the Autopilot ZTDID attribute:

(device.devicePhysicalIDs -any (_ -startsWith "[ZTDId]"))

For Autopilot device preparation, the device group you configure in the device preparation policy works the same way. Because the eKB is only a restart, new devices move to 26H2 shortly after the user has signed in, without a long upgrade experience.

Know what happens during OOBE

The Enrollment Status Page setting Install Windows quality updates (might restart the device) installs the monthly quality update during OOBE. It does not install the 26H2 feature update, so your ESP timing does not change. The version move happens after provisioning, driven by the feature update policy. If you have customers or users who expect “the latest Windows” out of the box, that is the expectation to set.

Look at device association for Autopilot device preparation

Windows 11 26H2 brings device association for Windows Autopilot device preparation. It lets you identify trusted corporate devices before enrollment, which enables device-targeted policies, automatic corporate enrollment and more customization during OOBE. That closes one of the biggest gaps between device preparation and classic Autopilot profiles. It sits under Devices > Windows > Enrollment, right above the device preparation policies.

Intune Windows enrollment with Autopilot device preparation and device association
Windows enrollment in Intune: Windows Backup and Restore, Device association, Autopilot device preparation and classic Windows Autopilot.

Decide on Windows Backup and Restore

In 26H2, Windows settings backup is enabled by default for eligible commercial devices, and the first sign-in restore experience now also supports Microsoft Entra hybrid joined devices, Cloud PCs and multi-user environments. For device refresh with Autopilot this is genuinely useful: the user signs in on the new device and gets settings and their Microsoft Store app list back. Administrator-configured policies are still honored, so if your organization has decided against it, make that decision explicit with the Windows Backup and Restore enrollment setting and the settings catalog, rather than relying on a default that just changed.

Plan for 26H1 hardware

Windows 11 26H1 ships on specific new devices and runs on a different Windows core. Microsoft states that these devices cannot update to 26H2. For Autopilot this means you will enroll a growing number of devices with build 28000 that are newer than 26H2 by build number but are not “on 26H2”. Check anything that makes decisions based on OS version:

  • Compliance policies that use Valid operating system builds ranges, for example 10.0.26100 to 10.0.26300. A 28000 device falls outside and becomes noncompliant, which with Conditional Access means blocked.
  • Dynamic groups and assignment filters on deviceOSVersion or osVersion that use startsWith “10.0.26”.
  • Reports and dashboards that calculate “on latest version” by comparing strings.

Reset, wipe and reimaging

Autopilot Reset and a local wipe reinstall from the device’s current OS, so a device that has taken 26H2 stays on 26H2. If you still maintain a corporate image for reimaging before Autopilot, update it to 26H2 media so reimaged devices do not start their life on a version that is about to go out of support.

What to be aware of in Windows 11 26H2

Most of these changes are good news. They are listed here because each of them can surprise a user, a script or a service desk if you did not know it was coming.

Features that are now on by default for commercial devices

Some features were delivered earlier through monthly updates but held back on commercial devices by temporary enterprise feature control. 26H2 enables them by default: Windows settings backup, app-specific actions from the taskbar, and a set of File Explorer enhancements. Tell your service desk and update end-user documentation before the pilot, not after. Also resist using the AllowTemporaryEnterpriseFeatureControl policy to force dormant features on across production: it bypasses exactly the controlled validation that the enablement model gives you.

WMIC is gone

The WMI command-line tool (WMIC) is removed and is no longer available as a Feature on Demand on 24H2 and later. Search your Intune remediations, platform scripts, Win32 app install commands and detection scripts for wmic and replace it with Get-CimInstance. A detection script that silently fails will make a Win32 app show as “not installed” and trigger reinstall loops.

# Old
wmic bios get serialnumber
# New
(Get-CimInstance -ClassName Win32_BIOS).SerialNumber

Cross-signed drivers lose default trust

Windows changes how the kernel trusts third-party drivers. Default trust for the old cross-signed driver program is removed. Drivers from the Windows Hardware Compatibility Program and an allow list of trusted legacy drivers are still allowed. Windows audits driver compatibility for at least 100 hours and three restarts before enforcement kicks in, which is exactly the kind of delayed impact that slips past a two-day pilot. Include devices with old scanners, label printers, VPN clients, dongles and specialist lab or production hardware in your pilot, and keep them there long enough.

Hotpatch is on by default for eligible devices

My tenant shows an Hotpatch Enablement banner on the Windows updates page: eligible devices receive hotpatch updates automatically, unless you configured hotpatch yourself in a quality update policy or opt out. That fits well with 26H2, since a feature update restart moves the device to a new baseline and hotpatch keeps restarts down afterwards. Just make sure your change process knows that “patched” no longer always means “restarted”.

New security capabilities are off until you turn them on

Several of the most interesting 26H2 features for Intune admins are available but not enabled. They are worth a proof of concept once the rollout is stable:

  • Administrator protection: just-in-time elevation with profile separation instead of standing admin rights. Enable with Intune or Group Policy, and test together with Endpoint Privilege Management if you use it.
  • Built-in Sysmon: System Monitor is now part of Windows, logs to the Windows Event Log and supports your own configuration files. No more packaging Sysmon as a Win32 app.
  • Smart App Control can be turned on or off without a clean install.
  • Passkey plugin credential managers and Windows Hello Enhanced Sign-in Security with supported external fingerprint readers.
  • Post-quantum cryptography APIs (ML-KEM and ML-DSA) in CNG and .NET.
  • A more secure batch file processing mode that prevents batch files from changing during execution, useful for Application Control for Business policy authors.

Recovery features to configure deliberately

Point-in-time restore can roll a PC back to a recent restore point, including apps, settings and personal files. Quick machine recovery can run a one-time remediation scan, but stays off on domain-joined or enterprise-managed devices unless you enable it. Both are useful for the service desk, and both should be decisions in your baseline rather than something you discover during an incident. The new policy-based removal of preinstalled Microsoft apps also accepts additional MSIX or APPX package family names, which may let you retire a removal script or two.

What users will notice

The redesigned Start menu with a scrollable All section, category and grid views, a taskbar that can move to the top, left or right and a smaller taskbar option, File Explorer and Windows Search improvements, Multi-App Camera, and fewer restarts because Windows Update bundles eligible updates with the monthly security update. None of these need a policy on day one, but a short “what’s new” note to users saves tickets.

Reporting on Windows 11 26H2 in Intune

A rollout you cannot measure is a rollout you cannot finish. Intune has good built-in reporting for feature updates, but it depends on prerequisites that many tenants, including my own, do not have turned on.

Prerequisite: turn on Windows data

Go to Tenant administration > Connectors and tokens > Windows data and enable Enable features that require Windows diagnostic data in processor configuration. For the readiness and compatibility reports, also enable Windows license verification, which confirms you own eligible Windows Enterprise licensing. Devices must send at least Required diagnostic data, and the feature update wizard itself reminds you to enable Windows health monitoring with the Windows Update scope to get detailed device states and errors.

Intune Windows data connector for Windows diagnostic data and license verification
Connectors and tokens > Windows data. Both toggles are off in my tenant, which is why the reports below have nothing to show.

This is a tenant-wide decision with a privacy dimension, so involve whoever owns data processing in your organization. But if it stays off, you are deploying 26H2 blind. This is what the Windows Autopatch feature update report looks like without it:

Windows Autopatch feature updates report not available without prerequisites
Reports > Windows Autopatch > Windows feature updates: “Reports are not available” when the tenant prerequisites are missing.

Service-side data from Windows Update usually arrives within an hour. Client-side data is processed in batches and refreshes about every eight hours, and only after you configure data collection. Turn it on at least a few days before the pilot so you have a baseline.

Before the rollout: readiness and compatibility risks

Go to Reports > Windows updates > Reports. Six reports live here:

Intune Windows updates reports list for Windows 11 26H2 reporting
Reports > Windows updates > Reports: feature update, distribution, expedited, readiness, compatibility risks and driver reports.
  • Windows Feature Update Device Readiness Report: pick Windows 11 26H2 as target OS and get per-device readiness with system requirement, app, driver and other issues. Run it before you assign the broad policy.
  • Windows Feature Update Compatibility Risks Report: the same data turned around, grouped by app and driver, so you can see which single driver blocks 40 devices.
  • Windows Update Distribution Report: how many devices are on each quality update level. Useful because a device far behind on cumulative updates is also a device that tends to struggle with feature updates.

For 24H2 and 25H2 devices the readiness report should be mostly green, as they already run the shared code base. The real value is on 23H2 and Windows 10 devices, which take a full upgrade, and in finding devices that fail Windows 11 hardware requirements.

During the rollout: feature update report and failures

The Windows Feature Update Report (Reports > Windows updates > Reports) shows status per policy. Select your 26H2 policy, generate the report and filter by update status. Each device moves through states such as Offer received, Download start, Install complete, Restart required and finally Update installed. For an enablement package the whole journey is short, so devices stuck in Restart required for days tell you that users are not restarting, not that the update is broken.

The Feature update failures report (Devices > Monitor) is where you troubleshoot. These alerts are the ones I see most in real 26H2-style rollouts:

AlertWhat it meansWhat to do
PolicyConflictDeferralAn update ring defers feature updatesSet feature deferral to 0 days on the ring
PolicyConflictPauseUpdates are paused on the deviceResume the ring or remove the pause GPO
DeploymentConflictDevice is in more than one feature update policyFix group membership and exclusions
SafeguardHoldMicrosoft is holding the update for a known issueLook up the hold ID on Windows release health
IncompatibleServicingChannelDevice is on an Insider or preview channelMove it to the retail (GA) channel
DeviceRegistrationInvalidGlobalDeviceIdDevice cannot register with Windows UpdateMake sure the Microsoft Account Sign-In Assistant service is not disabled
EndOfServiceApproachingThe current version is close to end of servicingPrioritize these devices, typically 24H2 Pro and 23H2

The MSA service one deserves a special mention: many hardening baselines disable the Microsoft Account Sign-In Assistant to block consumer accounts, and that silently breaks Windows Update deployment service registration. Block consumer accounts with the account policy instead and leave the service running.

Proving the result: version counts over time

Management rarely asks “what is the update substate of device 4711”. They ask “how many are done”. Three ways to answer that:

  • Windows devices export or the Graph PowerShell snippet from step 1, run weekly and saved. Simple and works without any prerequisites.
  • Windows Autopatch reports if you deploy with Autopatch: feature update status per Autopatch group and ring.
  • Windows Update for Business reports in Log Analytics for trend lines and custom dashboards.

With Windows Update for Business reports enabled, a simple KQL query gives you the current version distribution across the fleet:

UCClient
| where TimeGenerated > ago(2d)
| summarize arg_max(TimeGenerated, *) by AzureADDeviceId
| summarize Devices = count() by OSVersion
| order by Devices desc

Pin it to an Azure workbook, add a line per week and you have the burn-down chart for the 26H2 project. Define your exit criteria up front, for example 95 percent of active devices on 26H2 within 30 days of broad deployment, with the remaining devices individually explained (offline, safeguard hold, 26H1 hardware, pending replacement).

A realistic Windows 11 26H2 rollout plan

For a typical Intune and Autopilot tenant, this is the plan I would run:

  1. Week 0 (now): turn on Windows data and license verification. Inventory versions and editions. Fix ring deferrals, pauses and old feature update policies. Search scripts for WMIC.
  2. Week 0 to 1: run the device readiness and compatibility risks reports for 26H2. Deploy 26H2 as soon as possible to IT devices.
  3. Week 1: pilot group across all hardware models, including devices with legacy drivers. Prioritize 24H2 Pro devices because of the October 13 deadline.
  4. Week 2 to 4: broad deployment with gradual rollout. Add the Autopilot device group so new hardware follows automatically. Start the full upgrade for 23H2 Enterprise devices, which end on November 11.
  5. Week 4 onwards: work the failure report, chase the long tail, and start proof of concepts for Administrator protection, built-in Sysmon and point-in-time restore.

Windows 11 26H2 checklist for Intune and Autopilot

  • Inventory builds and editions; identify 24H2 Pro (Oct 13, 2026) and 23H2 Enterprise (Nov 11, 2026).
  • Set feature update deferral to 0 days on rings that share devices with feature update policies.
  • Replace or retarget existing 24H2 and 25H2 feature update policies.
  • Create a 26H2 feature update policy: IT, pilot, broad, with mutually exclusive groups.
  • Include your Autopilot or device preparation device group in the broad assignment.
  • Handle 26H1 (build 28000) devices in compliance ranges, dynamic groups and filters.
  • Decide explicitly on Windows settings backup and restore.
  • Remove WMIC from scripts and detection rules.
  • Keep legacy-driver devices in the pilot for more than 100 hours and three restarts.
  • Enable Windows data and Windows license verification for reporting.
  • Run readiness and compatibility risk reports before broad deployment.
  • Track Feature update failures and version counts weekly until exit criteria are met.

Frequently asked questions

Is Windows 11 26H2 a full upgrade?

Not for devices on Windows 11 24H2 or 25H2. They receive an enablement package (KB5121794) that activates 26H2 with a single restart. Devices on 23H2 or Windows 10 need a full feature update.

Does Windows Autopilot install Windows 11 26H2 during setup?

No. Autopilot provisions the OS version that is on the device. The Enrollment Status Page can install quality updates during OOBE, but the move to 26H2 happens after provisioning through your feature update policy or Autopatch release.

Can Windows 11 26H1 devices upgrade to 26H2?

No. 26H1 runs on a different Windows core and is not on the 24H2, 25H2 and 26H2 servicing branch. Microsoft will offer those devices their own future upgrade path.

Why are my Intune Windows update reports empty?

Most often because the Windows data connector is off. Enable features that require Windows diagnostic data in processor configuration and, for readiness reports, Windows license verification under Tenant administration > Connectors and tokens > Windows data. Then allow time for data to arrive.

How long is Windows 11 26H2 supported?

As an annual H2 release, 26H2 gets 36 months of servicing for Enterprise and Education and 24 months for Home and Pro, counted from GA.

Wrapping up

Windows 11 26H2 is the kind of release that rewards preparation over heroics. The update itself is a restart. The work is in the plumbing around it: rings that do not fight your feature update policy, Autopilot devices that are targeted from their first check-in, compliance rules that understand 26H1, scripts that do not depend on WMIC, and reporting that is switched on before you need it. Get those right this week and the October 13 deadline for 24H2 Pro becomes a non-event.

References

Auto-Updating Enterprise App Catalog Apps in Intune: What GA Actually Changes

Third-party app patching has been the quiet tax on every Intune estate I run. Chrome, 7-Zip, Notepad++, Zoom, the JDKs – none of them are hard to package, but multiplied across a catalog of apps and a monthly cadence, the packaging-and-supersedence treadmill eats real hours. Enterprise App Management (EAM) took the first bite out of that when it shipped the Microsoft-hosted Enterprise App Catalog. The auto-update option – now Generally Available – takes the rest.

I read the short write-up on Xplore the Cloud and it is a good primer on the toggle. This post goes a layer deeper: the licensing reality, how auto-update differs from guided supersedence, the caveats Microsoft tucks into the docs that will bite you in production, how to monitor it, and a rollout playbook I would actually follow with a customer.

On the visuals in this post. Rather than embed portal screenshots, I have linked each step to the exact Microsoft Learn page that shows the official UI – so the images you see are always current with the portal instead of going stale in a blog. If you are reproducing this internally, capture from your own tenant so the branding matches.

What EAM and the Enterprise App Catalog Actually Are

Enterprise App Management is an Intune capability that gives you a Microsoft-curated catalog of prepackaged Win32 apps (EXE and MSI) hosted by Microsoft. When you add one, Intune pre-fills everything you would normally reverse-engineer yourself:

  • Install and uninstall commands
  • Detection rules (file version, file size, registry)
  • Requirements (OS architecture, minimum OS)
  • Restart behaviour, return codes, install context (system vs user)

The catalog is large – well over a thousand titles today, from Adobe Acrobat and Google Chrome for Business to the whole Eclipse Temurin / Zulu JDK matrix, 7-Zip, Notepad++, Firefox, PowerToys and Wireshark. Content is served from *.manage.microsoft.com and installed by the Intune Management Extension (IME) – not winget, which is a common misconception.

See the current catalog and the add flow: Add a Windows catalog app (Win32) to Intune on Microsoft Learn lists every title and walks the wizard step by step.

The licensing reality (check this first)

EAM is not part of base Intune. It requires a subscription in addition to Intune Plan 1/Plan 2, and you get it one of three ways:

  1. As part of the Microsoft Intune Suite
  2. As the standalone Enterprise App Management add-on SKU
  3. Bundled into Microsoft 365 E5 – the change that makes this genuinely worth revisiting, because a lot of my customers already own E5 and were never using the feature

A quick way to confirm the entitlement is actually provisioned: go to Apps > Windows > Create and open the App type dropdown. If Enterprise App Catalog app is not in the list, the tenant does not have EAM enabled yet – licensing alone is not enough, the entitlement has to be present. (I checked a Plan-2-only tenant while writing this and the option simply is not there, which is the fastest tell.) See Microsoft Intune plans and pricing for the SKU details.

Two Update Models: Guided Supersedence vs Auto-Update

Before GA, keeping a catalog app current meant guided update supersedence: Intune surfaced available updates under Apps > Enterprise App Catalog apps with updates, you created a new app version, and you wired up a supersedence relationship to replace the old one. Controlled, reviewable – and manual. It is still fully supported and documented under Guided update supersedence for Enterprise App Management.

Auto-update collapses that loop. Enable it on a catalog app with a Required assignment and Intune detects new catalog versions and pushes them to targeted devices automatically. No new app, no supersedence relationship, no monthly click-through.

Here is the honest comparison:

Guided update supersedence Automatically update
Trigger You create the new version + supersedence Intune detects the catalog version
Review before deploy Yes No
Phased rollout / rings Yes (via assignments) No – all targeted devices at once
Assignment types Required and Available Required only
Rollback / uninstall remediation You control it None built in
Change-control friendly Yes Not really
Effort per update Manual, recurring Zero after setup

Neither is strictly better. Auto-update is fantastic for the low-risk long tail (utilities, runtimes, browsers on a fast ring). Guided supersedence still earns its keep where you need a maintenance window, a pilot ring, or a change record.

Enabling Auto-Update

The switch lives in the app-creation wizard, not in a global setting. When you add an Enterprise App Catalog app, the update method is presented as part of the flow:

  1. Apps > Windows > Add > Enterprise App Catalog and pick your app.
  2. Work through the app information and configuration (accept the pre-filled install/detection logic unless you have a reason not to).
  3. On the assignment step, set a Required assignment – auto-update does nothing for Available assignments.
  4. Choose the update method: the default is Update with Supersedence; select Automatically update instead.

The exact screen: the update-method choice appears on the assignments step. Microsoft documents it under Add a Windows catalog app – Step 6: Assignments, which shows the “Automatically update” option in context.

You can spot auto-update apps afterwards by adding the catalog/auto-update column or filter in the Windows apps list. Note that the list does not pin a static version number for these apps – the version is whatever the catalog currently serves, which is the whole point.

The Caveats That Will Bite You

This is where the vendor blogs stop and production begins. Microsoft documents these limitations, but they are easy to miss (see the Limitations and known issues section of the Enterprise Application Management docs):

  • You cannot flip the update method on an existing app. Supersedence -> auto-update (or back) is not editable. To move an already-deployed app onto auto-update you create a new catalog app with auto-update, then use supersedence to uninstall the old one. Plan the migration; there is no in-place switch.
  • No rollback or automatic uninstall remediation. If a bad version ships, auto-update will not pull it back. Remediation is manual – an Uninstall intent or a remediation script.
  • Malicious-version revocation is on you to remediate. If Microsoft pulls a compromised version from the catalog, it posts a notice in the admin center, but you have to find and fix affected devices.
  • Catalog cache lag of up to one hour. The catalog is cached, so a revoked or new version can take up to 60 minutes to reflect – a real exposure window during a security event.
  • No rollout rings or phased deployment. New version out = every targeted device, simultaneously. There is no built-in ring. If you want staging, you build it yourself with separate assignment groups, or you stay on guided supersedence.
  • Reporting shows latest state only. Intune keeps the current reported state per device, not a full version history. Mid-rollout, different devices legitimately show different states.
  • Not supported as a blocking app in the Enrollment Status Page or Autopilot Device Preparation. Use a fixed-version catalog app for ESP gating.
  • No running-app detection. Intune cannot tell whether the app is open when it updates. For an editor or browser mid-session, that can mean a forced close. This is the caveat I would flag hardest to end users.
  • Do not double-manage a title. If a separate LOB/Win32 assignment targets the same app, you get a version race condition. One app, one deployment type.

Monitoring Auto-Update

You lose the pre-deploy review gate, so lean harder on reporting:

  • Enterprise App Catalog apps with updates (Apps blade) – shows which catalog apps have newer versions available. For auto-update apps this is informational, but it is your catalog-freshness pulse.
  • Managed Apps report (per device) – lists installed/not-installed/available apps for a device with application, version, resolved intent, and install status. This is your ground truth for “what version is actually on this machine right now.” See Intune reports overview – Managed Apps report.
  • Per-app device install status – the standard app monitoring blade still applies; expect churn while a version rolls out because reporting reflects only the latest state.

Automating with Graph

Everything above is Graph-addressable through the deviceAppManagement/mobileApps surface (win32CatalogApp / mobile app supersedence resources). If you manage app deployments as code, you can query which catalog apps are on auto-update and audit assignments in bulk rather than clicking through the portal – handy across a multi-tenant MSP estate.

# Requires Microsoft.Graph, scope DeviceManagementApps.Read.All
Connect-MgGraph -Scopes "DeviceManagementApps.Read.All"

# List Enterprise App Catalog (Win32 catalog) apps and their assignment intent
Get-MgDeviceAppManagementMobileApp -Filter "isof('microsoft.graph.win32CatalogApp')" -ExpandProperty assignments |
  Select-Object DisplayName, Id,
    @{n='Intent';e={ ($_.Assignments.Intent) -join ',' }} |
    Format-Table -AutoSize

Treat the exact resource types as version-dependent – check the current Intune Graph reference before you build automation on them, because the catalog-app schema is still evolving.

A Rollout Playbook

This is roughly how I would introduce auto-update to a customer rather than flipping everything at once:

  1. Confirm licensing and entitlement. Intune Suite, the EAM add-on, or M365 E5 – and verify the Enterprise App Catalog app type actually appears in the Create wizard. If it is E5, you already paid for it.
  2. Pick the safe long tail first. Utilities and runtimes where a forced update mid-use is a non-event: 7-Zip, Notepad++, PowerToys, the JDKs, CLI tools. Leave user-facing editors and browsers for later.
  3. Deploy as a new Required app with Automatically update to a pilot group. Remember you cannot convert existing supersedence apps in place – build new and supersede the old.
  4. Watch the Managed Apps report for a cycle to confirm devices land on the expected version.
  5. Communicate the no-running-app-detection reality. Tell users that catalog apps may update and close silently, so they should save work. This single message prevents most of the support tickets.
  6. Keep guided supersedence for anything that genuinely needs a maintenance window, a phased ring, or a change record. Auto-update is a tool, not a religion.
  7. Do not double-manage. Retire any legacy LOB/Win32 package for a title before you put it on auto-update.

FAQ

Is EAM auto-update free?
No. It needs the Enterprise App Management entitlement – via the Microsoft Intune Suite, the standalone EAM add-on, or a Microsoft 365 E5 subscription that includes it. Base Intune Plan 1/Plan 2 alone does not surface the catalog.

Can I switch an existing catalog app from supersedence to auto-update?
No. The update method is fixed at app creation. Create a new catalog app with Automatically update, then use supersedence to uninstall the old one.

Does auto-update support update rings or phased rollout?
No. When a new version is published, it goes to all targeted devices at once. If you need staging, use separate assignment groups or stay on guided supersedence.

Does it work for apps assigned as “Available”?
No. Auto-update applies only to Required assignments. Available apps continue to use the existing update workflow.

Will Intune wait if the app is running?
No. There is currently no running-application detection, so an update can close an app that is in use. Warn your users.

Can I roll back a bad version automatically?
No. There is no built-in rollback. Remediate manually with an Uninstall intent or a remediation script.

The Bottom Line

Auto-update turns EAM from a faster packaging tool into something closer to a managed patch service for a large slice of your third-party Windows estate. For the low-risk long tail it is close to set-and-forget, and if you are on Microsoft 365 E5 it costs you nothing extra to start. Just go in eyes-open: there is no rollback, no native ring model, and no running-app detection, so match the update model to the risk of each app rather than reaching for the switch on everything. Start with the boring utilities, watch the reporting, and expand from there.

References and Further Reading

Fix the iTunes Sign-In Prompt on Intune-Managed iPhones: iOS Store App vs VPP Device Licensing

You manage a fleet of corporate iPhones through Microsoft Intune. Enrollment is automated through Apple Business Manager (ABM), apps deploy silently through the Volume Purchase Program (VPP), and users never see an App Store login. Then one day, your service desk starts getting tickets:

“Sign in to iTunes Store. Sign in to allow Contoso A/S to manage and install apps.”

A handful of devices show the prompt at first. A few days later, dozens. Users tap Cancel, the dialog disappears, and a few hours later it reappears. Some users sign in with personal Apple IDs to make it go away, which is exactly what you do not want on a corporate device.

This is one of those issues that looks like an Apple ID, ABM, or enrollment problem – but almost never is. In every case I have worked, the root cause was the same: somewhere in the tenant, an app was added as an iOS Store App when it should have been added as an iOS Volume Purchase Program app. This post walks through why those two app types behave so differently, how to confirm which one is causing the prompt, and how to fix the issue across a large device estate without disrupting users.

Why iOS Devices Ask for an Apple ID in the First Place

Intune offers several iOS app types in the admin center. Two of them install the same app from the same App Store listing, but they have completely different licensing and installation behavior:

  • iOS Store App – A direct link to a public App Store listing. The app installs into the user’s iCloud account. The device must be signed in to the App Store with a personal or managed Apple ID for the install to complete. There is no concept of device-based licensing.
  • iOS Volume Purchase Program app (VPP) – An app license that your organization owns through Apple Business Manager. With Device licensing, the license is assigned to the device itself – no Apple ID is required on the device for the install. The app simply appears.

The two app types look almost identical in the admin center. Both can point to the same App Store URL. Both can be assigned as Required, Available, or Uninstall. The difference is invisible until a device tries to install the app and discovers it has no Apple ID signed in.

When an iOS Store App is assigned as Required to a supervised device with no Apple ID, iOS does what it is told – it prompts the user to sign in so the install can proceed. That is the prompt your users are seeing.

Why You May Not Have Seen This Before

A fresh ABM enrollment with VPP apps assigned through Device licensing never triggers an Apple ID prompt because no app on the device needs one. The issue surfaces when somebody adds the same app a second time – as an iOS Store App – usually because they pasted the App Store URL into the wrong “Add app” wizard. The VPP version may still be present, but the iOS Store App duplicate is now competing for the same slot on the device, and only one of them can win.

How to Confirm This Is Your Issue

Before you start changing assignments, confirm the diagnosis. Three quick checks usually settle it.

Check 1: List All iOS Apps with Required Assignments

In the Intune admin center, go to Apps > iOS/iPadOS and filter the list. Look at every app where the App type column shows iOS store app. For each one, open the app and check Properties > Assignments.

Any iOS Store App with a Required assignment is a candidate for the prompt. iOS Store Apps assigned only as Available or Uninstall do not trigger the prompt – they sit quietly in the company portal or only act when the user actively removes the app.

Check 2: Cross-Reference with VPP

For each suspect iOS Store App, search for a VPP version of the same app. The naming will be similar but not identical – the VPP version typically shows the publisher and a different icon variant. If both versions exist, the iOS Store App is almost certainly redundant.

Check 3: Look at the Audit Log

Intune’s audit log will tell you exactly when each app was added and by which admin account. Go to Tenant administration > Audit logs and filter on the Mobile App category. Search for the app name and check the Create entries. In one recent case, an admin had bulk-added a dozen iOS Store App duplicates within a 20-minute window – clearly someone working through a list using the wrong wizard.

If checks 1 and 2 confirm the duplication and check 3 confirms when it happened, you have your root cause.

Why You Cannot Just Delete the iOS Store App

The natural reaction is to delete the iOS Store App duplicate and be done with it. Resist that urge until you have a rollout plan, because three things can go wrong:

  1. Users still see the prompt until iOS finishes its install queue. iOS does not automatically discard a pending install when its source is removed. The user has to Cancel the prompt at least once – sometimes more than once – before the MDM channel processes the change.
  2. Required and available install intent on a managed device is sticky. If the VPP version is not already assigned and licensed at the device level, removing the iOS Store App leaves users with no app at all.
  3. Filters and groups can overlap in non-obvious ways. If the iOS Store App is assigned to a broad group and the VPP version is assigned to a different broad group, deleting one may pull the app from devices that should still have it.

The safe sequence is: assign the VPP version with Device licensing first, validate on a single device, then remove the iOS Store App.

The Pilot Approach: Validate on One Device Using Assignment Filters

Before you touch a production assignment, prove the fix on one device. Intune’s Assignment Filters make this clean.

Step 1: Create a Single-Device Filter

In the Intune admin center, go to Tenant administration > Filters > Create.

  • Platform: iOS/iPadOS
  • Name: Something obvious like Pilot-iPhone-XYZ123-only
  • Rule syntax:
(device.deviceName -eq "XYZ123")

Replace XYZ123 with the actual device name from Devices > iOS/iPadOS devices. Use Edit in advanced mode if you prefer to write the rule directly.

Step 2: Exclude the Pilot Device from the iOS Store App Assignment

Open the problematic iOS Store App in Intune. Go to Properties > Assignments > Edit. On the existing Required assignment, click Filter and set:

  • Filter mode: Exclude
  • Filter: Pilot-iPhone-XYZ123-only

This tells Intune to apply the iOS Store App’s Required assignment to everyone except the pilot device. The pilot device is now isolated from the prompt – existing prompts may still need to be dismissed once, but no new ones will queue.

Step 3: Assign the VPP Version with Device Licensing to the Pilot Device

Open the VPP version of the same app. If it does not yet have a Required assignment to the same target group, create one:

  • Assignment type: Required
  • Group: The same group the iOS Store App was assigned to
  • License type: Device
  • Filter: Pilot-iPhone-XYZ123-only
  • Filter mode: Include

This is the inverse of Step 2 – the VPP assignment now applies only to the pilot device. The rest of your estate still gets the (about to be removed) iOS Store App version; the pilot device gets the VPP version with a device-bound license.

Step 4: Have the Pilot User Dismiss the Prompt and Sync

Walk the pilot user through these exact steps:

  1. When the iTunes sign-in prompt appears, tap Cancel.
  2. Open Settings > General > VPN & Device Management > the MDM profile.
  3. Tap Sync to force a check-in.

Within a minute or two, the VPP version of the app installs silently. No Apple ID prompt. The app shows the small organisation marker indicating it was installed by MDM.

If the install fails or the prompt comes back, stop and investigate before going further – usually the cause is a missing VPP license assignment or an expired VPP token (more on tokens below).

Rolling Out the Fix to the Rest of the Estate

Once the pilot is green, the rollout is mechanical. For each affected app:

  1. On the VPP version, remove the Pilot-XYZ123-only filter so the Required + Device-licensing assignment applies to the full target group.
  2. On the iOS Store App version, remove the existing Required assignment entirely. Do this before deleting the app to avoid an Intune sync that might re-prompt users.
  3. Delete the iOS Store App entirely once no devices reference it. This also makes sure nobody re-uses it accidentally later.

If you have several apps to fix, work through them one at a time. iOS handles MDM commands serially, so a batch change can produce more prompts than you would expect.

What Users Should Expect

Communicate clearly to end users before you flip the assignment. A short email along these lines works well:

Over the next 24 hours, you may see a sign-in prompt on your work iPhone asking you to log in to iTunes or the App Store. Please tap Cancel. Do not enter any Apple ID. The app you are missing will install automatically within a few minutes after you cancel the prompt.

The behaviour is non-obvious: iOS only processes the next MDM command after the current prompt is dismissed. Until the user taps Cancel, the device is effectively stuck waiting for the user.

Cleanup: Filters, Duplicates, and Audit Trail

After the rollout is complete, do not leave the scaffolding in place:

  • Delete the pilot assignment filter (Pilot-iPhone-XYZ123-only) so it does not get reused accidentally.
  • Confirm both iOS Store App duplicates are deleted – keeping them around “just in case” invites the same mistake again next quarter.
  • Document what happened in your change log so future admins know the difference between iOS Store App and VPP and which to use.
  • Run a tenant-wide review of remaining iOS Store Apps. Any iOS Store App with only Uninstall or Available (without enrollment) assignments is safe. Any iOS Store App with a Required assignment to a device group should be evaluated.

A Quick Reference: iOS Store App vs VPP at a Glance

AspectiOS Store AppiOS VPP App (Device licensing)
SourcePublic App Store URLApple Business Manager (purchased)
Requires Apple ID on deviceYesNo
Required-install on supervised devicesTriggers iTunes sign-in promptInstalls silently
License consumedNone tracked by MDMOne per device
Revoke licenseNot possibleYes, from Intune
Update behaviorSame as App StoreSame as App Store
CostFree apps only (in practice)Free and paid apps
Recommended for managed iOSNoYes

The short version: on a corporate-owned iOS device managed through Apple Business Manager, VPP with Device licensing is the only app type that should appear as Required for first-party and approved third-party apps.

How to Prevent This from Happening Again

The root cause is almost always procedural – an admin selected the wrong app type from the Intune wizard. A few controls reduce the chance of recurrence:

  • Document the standard. Add a one-line rule to your Intune operations doc: “All Required iOS apps must be added as iOS Volume Purchase Program apps. iOS Store Apps may only be used for Available or Uninstall assignments.”
  • Restrict app creation with RBAC. Use scope tags and Intune’s role-based access control to limit app creation to a small group of admins who know the difference. The principle of least privilege applies to MDM tenants too.
  • Use audit log alerts. Microsoft Graph + a small Logic App can email you whenever a new iOS Store App is created. Quick to set up, quick to react.
  • Check the VPP token expiry. A frequent secondary cause is an expired VPP token. When a token expires, Intune cannot create or renew Device licenses, and admins reach for “iOS Store App” as a workaround that turns into a permanent footgun. Renew the token annually and set a calendar reminder a month in advance.

Healthy VPP Token Practices

A VPP token has a 12-month validity. When it is close to expiry, Intune shows a banner in the Tenant administration > Connectors and tokens > Apple VPP Tokens view. After expiry:

  • Existing licensed apps continue to function.
  • New licenses cannot be assigned.
  • Token renewal requires a new .vpptoken file from Apple Business Manager.

If your token has just been renewed and apps are stuck in Failed state, revoke and re-assign licenses one app at a time. Bulk re-assignment occasionally fails for individual apps, and the only way to clear the failed state is a manual revoke + reassign cycle.

Troubleshooting: When the Prompt Will Not Go Away

If you have applied the fix and a specific device is still prompting, work through these in order:

  1. Has the user tapped Cancel at least once? iOS sometimes queues multiple install commands – the user may need to dismiss two or three prompts before the queue drains.
  2. Force a sync. From the device: Settings > General > VPN & Device Management > MDM profile > Sync. From Intune: Devices > select device > Sync.
  3. Confirm the device is licensed for the VPP version. Open the VPP app in Intune > Device install status. The device should be listed with Installed or Pending. If it is Not applicable, the assignment is not reaching the device – check group membership and filters.
  4. Check the VPP token health. Tenant administration > Connectors and tokens > Apple VPP Tokens. If the token shows any warning, address that first.
  5. Reboot the device. Last resort, but occasionally clears a stuck MDM channel.

If you have exhausted these, look at the device’s Managed Apps report. An app that should be VPP-licensed but appears under iOS Store App lineage indicates the old assignment is still active somewhere – usually a forgotten filter or a duplicate group assignment.

FAQ

Will users lose any data when I switch from iOS Store App to VPP?

No. The App Store install and the VPP install are the same app binary from the same listing. Local data and settings are preserved across the transition because iOS treats them as the same bundle ID.

Do I need a managed Apple ID for VPP with Device licensing?

No. Device licensing is the entire point – the license is bound to the device hardware identity, not to any Apple ID. The device can have no Apple ID signed in at all, and VPP apps will still install.

Can I keep using iOS Store Apps for some apps?

For apps you want to make optionally available to users through the Company Portal, yes – assign them as Available. For Required deployment to corporate-owned devices, no. Switch them to VPP.

What about iPadOS devices?

The same rules apply. iPadOS uses the same MDM commands and the same VPP licensing model as iOS. If you have iPads in the same affected group, they will exhibit the same prompt behaviour and be fixed by the same approach.

It can be. A token renewal sometimes leaves individual app licenses in a Failed state until they are re-assigned. This is a separate issue from the iOS Store App vs VPP problem, but you may encounter both at once if the same admin tried to “work around” the failed VPP state by adding iOS Store App versions. Treat the VPP licensing failures as a separate workstream once the prompt is gone.

Summary

If iOS devices managed by Microsoft Intune are showing an iTunes or App Store sign-in prompt, do not start with Apple ID configuration, ABM enrollment, or DEP profiles. Start with your app inventory. Look for iOS Store Apps with Required assignments that overlap with VPP versions of the same app. Fix one device first using assignment filters, then roll the change out to the rest of the estate, and finish by deleting the iOS Store App duplicates entirely.

The technical fix is simple. The harder part is preventing the next admin from making the same selection in the same wizard – so document the standard, restrict who can add apps, and keep your VPP token healthy. Your users will never see another iTunes prompt, and your service desk will get its mornings back.

References

How to Remove Classic Microsoft Teams with PowerShell and Intune Proactive Remediations

Microsoft officially retired Classic Teams on July 1, 2025, and the client is no longer functional. Despite this, many organizations still have remnants of Classic Teams scattered across their Windows device estate. This is not just a cosmetic issue. Classic Teams no longer receives security updates, the per-user installation model wastes disk space, leftover shortcuts confuse users, and end-of-life software can put you out of compliance. If you have been putting off the cleanup, now is the time to remove Classic Teams from your environment.

In this post I am sharing three PowerShell scripts that handle different scenarios, from a one-off standalone removal to a fully automated Intune Proactive Remediations approach.

Why You Need to Remove Classic Teams

Even though Classic Teams stopped working months ago, there are real reasons to actively remove it rather than just leaving it behind:

  • Security – Classic Teams no longer receives security updates, leaving a potential attack surface on your endpoints
  • Disk space – The per-user installation model means Classic Teams can consume hundreds of megabytes per user profile on a device
  • User confusion – Leftover shortcuts and autorun entries can confuse users, especially when New Teams is already deployed
  • Compliance – Many organizations have policies requiring the removal of end-of-life software from managed devices
  • Clean device state – Leftover registry entries and autorun configurations can interfere with New Teams or cause unexpected behavior

What Gets Removed

All three scripts target the same Classic Teams components:

  • Teams Machine-Wide Installer – The MSI-based installer typically deployed via SCCM, GPO, or during OS deployment
  • Per-user Teams installations – Classic Teams installed itself per-user under %LocalAppData%\Microsoft\Teams for each profile on the device
  • Autorun registry entries – Both HKLM and per-user Run keys that launch Classic Teams at logon
  • Desktop and Start Menu shortcuts – Leftover .lnk files pointing to the old Teams client
  • Teams Installer folder – The C:\Program Files (x86)\Teams Installer directory

Option 1: Remove Classic Teams with a Standalone Script

If you need to remove Classic Teams from a smaller number of devices, or want to run the cleanup through SCCM, ConfigMgr, GPO, or manually, use the standalone removal script. It handles the complete removal process in a single run: stops Teams processes, uninstalls the Machine-Wide Installer via msiexec, iterates through all user profiles to remove per-user installations, cleans up registry entries and shortcuts, and validates the result.

Script: Remove-ClassicTeams.ps1

Usage

Run the script as SYSTEM or with local administrator privileges:

powershell.exe -ExecutionPolicy Bypass -File Remove-ClassicTeams.ps1

The script creates a log file at C:\Windows\Logs\Remove-ClassicTeams.log for troubleshooting.

Option 2: Remove Classic Teams with Intune Proactive Remediations

For organizations managing devices through Microsoft Intune, the preferred approach is to use Proactive Remediations (now called Remediations in the Intune admin center). This gives you a detection script that identifies non-compliant devices and a remediation script that automatically cleans them up.

Detection Script

The detection script checks whether you still need to remove Classic Teams by scanning all common locations. If any remnant is found, it exits with code 1 (non-compliant), which triggers the remediation script. If the device is clean, it exits with code 0 (compliant).

Script: Detect-ClassicTeams.ps1

The detection checks include:

  • Teams Machine-Wide Installer in both 32-bit and 64-bit uninstall registry keys
  • Classic Teams folder, Teams.exe, and Update.exe in each user profile
  • Teams desktop shortcuts across all profiles
  • HKLM Run entry for Teams

Remediation Script

When the detection script flags a device as non-compliant, the remediation script will remove Classic Teams and perform the full cleanup. It goes further than the standalone script by also cleaning Start Menu and Startup folder shortcuts, loading offline user registry hives to remove per-user Run entries, and removing the Teams Installer folder from Program Files.

Script: Remediate-ClassicTeams.ps1

After remediation, the script runs its own validation. If all remnants are successfully removed, it exits with code 0. If anything remains, it exits with code 1, which Intune will flag for review.

Setting Up the Proactive Remediation in Intune

  1. In the Intune admin center, navigate to Devices > Remediations
  2. Click Create script package
  3. Give it a name, for example: Remove Classic Microsoft Teams
  4. Upload Detect-ClassicTeams.ps1 as the detection script
  5. Upload Remediate-ClassicTeams.ps1 as the remediation script
  6. Set Run this script using the logged-on credentials to No (runs as SYSTEM)
  7. Set Run script in 64-bit PowerShell to Yes
  8. Assign the remediation to a device group – start with a pilot group before targeting all devices
  9. Set the schedule – daily is recommended until the bulk of devices are cleaned up, then reduce to weekly

Logging

All three scripts write detailed logs to C:\Windows\Logs:

  • Remove-ClassicTeams.log
  • Detect-ClassicTeams.log
  • Remediate-ClassicTeams.log

Each log entry includes a timestamp, severity level (INFO, WARN, ERROR), and a descriptive message, making it easy to verify that the scripts successfully remove Classic Teams. This makes it straightforward to troubleshoot any issues through Intune device diagnostics or by reviewing the log files directly.

Summary: Remove Classic Teams the Right Way

Cleaning up Classic Microsoft Teams is a necessary task for any organization that has migrated to New Teams. Whether you run the standalone script through your existing deployment tools or leverage Intune Proactive Remediations for automated, ongoing compliance, these scripts give you a reliable way to get it done.

All scripts are available on my GitHub:

If you have questions or run into issues, feel free to reach out.

Fix Microsoft Teams Dial Pad Not Working

If you’ve ever had a user say:

“The dial pad is there, but I can’t click it.”
“Join meeting does nothing.”
“Teams opens, but it’s just broken.”

You already know what’s coming.

And no – it’s usually not licensing.

In many cases, it’s a corrupted local Teams client.

In this article, I’ll show you:

  • Why Microsoft Teams breaks like this
  • Which common error codes this reset resolves
  • When the issue is client-side vs policy-side
  • And a full PowerShell script to fix it properly

The Real Problem: Teams Is a Web App in Disguise

Microsoft Teams (especially New Teams) is essentially:

  • WebView2
  • Cached profile data
  • AAD token storage
  • Local state
  • MSIX container

When something corrupts:

  • WebView2 rendering
  • Authentication tokens
  • Local Teams cache
  • SSO credentials
  • Proxy configuration

The result is classic:

  • Dial pad visible but not clickable
  • Join meeting button does nothing
  • Blank white screen
  • Endless loading spinner
  • Random sign-in prompts

Common Microsoft Teams Error Codes This Script Fixes

This reset script resolves a large number of client-side errors, including:

Authentication Errors

  • CAA50021
  • CAA50024
  • CAA20002
  • 0xCAA70004
  • 0xCAA82EE2
  • 0x80048823
  • 0x800704CF

Meeting Join / UI Errors

  • Join button unresponsive
  • Dial pad not clickable
  • Blank calendar view
  • “We couldn’t connect you” error
  • “Something went wrong” generic UI errors

WebView2 / Rendering Issues

  • White screen on launch
  • UI elements missing
  • Buttons visible but not interactive
  • 0x80072EFD
  • 0x80072EE7
  • 0x801901F7

If Teams Web works but the desktop client does not -> this script is almost always the fix.

When This Script Will NOT Help

If the dial pad is greyed out, the problem is not the client.

It’s usually:

  • No Teams Phone license
  • No OnlineVoiceRoutingPolicy
  • No Calling Policy
  • Enterprise Voice not enabled

Client reset won’t fix licensing.

Clickable but broken = client
Greyed out = policy

Important distinction.

What the Script Actually Does

This is not just a “delete cache” script.

It performs a full user-context reset:

  1. Stops all Teams-related processes
  2. Removes Classic Teams folders
  3. Removes New Teams MSIX profile folders
  4. Clears WebView2 cache
  5. Optionally removes stored AAD/Office credentials
  6. Optionally resets WinHTTP proxy
  7. Relaunches Teams cleanly

It does NOT:

  • Uninstall Teams
  • Change licensing
  • Affect other users
  • Modify tenant configuration

Safe for enterprise usage.

Reset-TeamsClient.ps1 – https://github.com/ThomasMarcussen/assortedScripts/blob/master/Reset-TeamsClient.ps1

Microsoft Intune Connector for Active Directory – Updated and Improved

The Intune Connector for Active Directory, also referred to as the Offline Domain Join (ODJ) Connector, is responsible for joining computers to an on-premises domain during the Windows Autopilot process.

This Intune Connector for Active Directory will create computer objects in a specified Organizational Unit (OU) in Active Directory during the domain join process. Unfortunately for Microsoft, it appears as though there have been some issues with setting up the connector with build 6.2501.2000.5.

Common Issues with the Intune Connector for AD version 6.2501.2000.5

According to the feedback that Microsoft received, here are some of the more common challenges that customers run into.

IssueDetails
Error “MSA account <accountName> is not valid” when signing in.This happens when the connector successfully creates the MSA but fails to retrieve the data from the domain controller. Several things could cause this, including replication delays between domain controllers in a single domain, or when the user account exists in a different domain to the connector machine. Fortunately, this issue is resolved in build 6.2504.2001.8.
Error “Failed to create a managed service account – Element not found.” 
Error “Cannot start service ODJConnectorSvc on computer ‘.’. —> System.ComponentModel.Win32Exception: The service did not start due to a logon failure” after the MSA is created.This has been observed when the service can’t run as the MSA. Several issues can cause the service to not be able to run as the MSA, including group or local policy restricting Log on as a service privileges.
Error “System.DirectoryServices.DirectoryServicesCOMException (0x8007202F): A constraint violation occurred.” 

New and Improved Build

In light of everything, Microsoft released an update and build that intends to address the recent challenges. This update specifically resolves come of the client feedback and it also improves overall functionality. Users can download this new build 6.2504.2001.8 from Microsoft Intune. From this improved version, you can expect:

  • A new sign in page in the wizard that now uses WebView2, lives on Microsoft Edge, instead of the previously used WebBrowser.
  • There is resolution to the error “MSA account <accountName> is not valid” that some clients were seeing.
  • The error “Cannot start service ODJConnectorSvc on computer” is available for mitigation.
  • The error “System.DirectoryServices.DirectoryServicesCOMException (0x8007202F): A constraint violation occurred” is also available for troubleshooting and mitigation.

Updated Intune Connector

Windows Autopilot continues to use the Intune Connector for Active Directory to deploy hybrid joined Microsoft Entra devices. Going forward, Intune is looking to enhance security. It does so by updating the connector to use a Managed Service Account (MSA) instead of a SYSTEM account.

Customers will find the updated Connector available for download from within Intune. And although the legacy connector may still be available for download, it will no longer have support in late June 2025. So, before that happens, you need to plan to update the connector because this won’t happen automatically.

Updated Troubleshooting Guide

ProblemSolution
Why is the Intune Connector for Active Directory not logging in Event Viewer even though logging is enabled?The connector originally logged in the Event Viewer directly under Applications and Services Logs in a log called ODJ Connector Service. But, going forward, logging for the connector has been moved to the path Applications and Services Logs > Microsoft > Intune > ODJConnectorService. This means that users who find the ODJ Connector Service log at the original location empty or not updating should check the new path location.
Why does uninstalling the Intune Connector for Active Directory through the Settings app not fully remove the application?Uninstalling the connector requires you to use both the Settings app and the Intune Connector for Active Directory installed executable ODJConnectorBoostrapper.exe. To uninstall the connector, run ODJConnectorBoostrapper.exe and select the Uninstall option. Make sure that the ODJConnectorBoostrapper.exe installer version matches the version of the connector you’re uninstalling.
Why is the error “The MSA account couldn’t be granted permission to create computer objects in the following OUs” occurring when installing the Intune Connector for Active Directory?Different types of failures can cause this error including: The admin installing and configuring the connector not having the required permissions. The OU specified in the Intune Connector for Active Directory ODJConnectorEnrollmentWiazard.exe.config XML configuration file doesn’t exist.   To view more information on the error and what caused it, see the ODJConnectorUI.log normally located in the following folder:   C:\Program Files\Microsoft Intune\ODJConnector\ODJConnectorEnrollmentWizard
Why is the error “Cannot start service ODJConnectorSvc on computer ‘.'” occurring when setting up the Intune Connector for Active Directory?A few reasons could cause this error including the following: The domain has more than one domain controller with a replication latency policy. The MSA was created in one of the domain controllers but the search happened against another domain controller. Wait until replication completes in accordance with your policy or manually sync. Once the replication is complete, then open the connector and choose Configure MSA.A group policy is configured that doesn’t allow services to start as a non-privileged account. Check that the MSA account has Log on as a service privileges granted.
Why is the error “Microsoft Edge can’t read and write to its data directory” occurring?This error shows that the user needs read/write permissions to the listed directory.
Why did enrollments start failing when using the Intune Connector for Active Directory?Verify that the Intune Connector for Active Directory is updated to version 6.2501.2000.5 or later and that the legacy version isn’t still being used.
Why are the errors “Navigation to the webpage was canceled” or “Can’t connect securely to this page” occurring while setting up the Intune Connector for Active Directory?Different types of issues can cause this error including: The server where the admin has chosen to install and configure the Intune Connector for Active Directory lacks the required internet access or required Intune URLs aren’t allowed. The server is sending network requests via TLS 1.0 or 1.1 because PKCS Cryptography is disabled. You can fix this on the server hosting the Intune Connector for Active Directory by deleting the registry key value specified in the following command by running the command from an elevated command prompt:   reg.exe delete “HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\PKCS” /v Enabled /f

Pre-installation Requirements for Intune Connector

Before carrying out the installation, you need to verify that you meet all the requirements for the Intune Connector for Active Directory:

  • The connector will work best when installed on a computer running Windows Server 2016 or later with .NET Framework version 4.7.2 or later.
  • The server hosting the Intune Connector for Active Directory must have access to the Internet and Active Directory.
  • Multiple connectors can install in a domain, as this will increase scale and availability. Each connector must be able to create computer objects in the domain that it supports.
  • The administrator carrying out the installation must be a local administrator on the server where the Intune Connector for Active Directory is installing.
  • For the updated Connector, installation will require an account with the following domain rights:
  • Required – Create msDs-ManagedServiceAccount objects in the Managed Service Accounts container
  • Optional – Modify permissions in OUs in Active Directory – if the administrator installing the updated Intune Connector for Active Directory doesn’t have this right, additional configuration steps by an administrator who has these rights may be essential.

Installation Process

Internet Explorer Enhanced Security Configuration

The change to using WebView2 that comes with build 6.2504.2001.8 means that turning off the Internet Explorer Enhanced Security Configuration setting in Windows Server is no longer necessary. So, as long as you have version 6.2504.2001.8 or later of the connector installed, you should not run into problems with the Internet Explorer Enhanced Security Configuration setting.

DOWNLOADING THE CONNECTOR

To install the new connector in your environment, you can download it from the Intune admin center as follows:

  • Sign into the Intune admin center on the server where you want to install the connector.
  • Select Devices in the Home screen.
  • Select Windows in the Devices | Overview screen, under By platform.
  • Select Enrollment in the Windows | Windows devices screen, under Device onboarding.
  • Select Intune Connector for Active Directory in the Windows | Windows enrollment screen, under Windows Autopilot.
  • Select Add in the Intune Connector for Active Directory screen.
  • In the Add connector window that opens, under Configuring the Intune Connector for Active Directory, select Download the on-premises Intune Connector for Active Directory. The link downloads a file called “ODJConnectorBootstrapper.exe.”

INSTALLING THE CONNECTOR ON THE SERVER

  • Sign into the the server where you want to install the connector using an account that has local administrator rights.
  • Before you can install the updated Intune Connector for Active Directory, you need to first uninstall the legacy connector.
  • Open the downloaded “ODJConnectorBootstrapper.exe.” file to launch the Intune Connector for Active Directory Setup install.
  • Go through the Intune Connector for Active Directory Setup install.
  • When installation is complete, tick the checkbox Launch Intune Connector for Active Directory.

SIGNING IN With Intune Connector

  •  Select Sign In in the Intune Connector for Active Directory window, under the Enrollment tab.
  •  Sign in with the Microsoft Entra ID credentials of an Intune admin role under the Sign In tab. Also note that the user account needs to have an assigned Intune license.
  •  With the sign in process done:
  • A “The Intune Connector for Active Directory successfully enrolled” confirmation window appears. Click OK to close the window.
  •  An “A Managed Service Account with name “<MSA_name>” was successfully set up” confirmation window appears. The name of the MSA has the format “msaODJ#####” with the ##### representing 5 random characters. Notate the name of the MSA created, and then click OK to close the window.
  •  The Enrollment tab shows Intune Connector for Active Directory as officially “enrolled.” The Sign In button will also be gray and Configure Managed Service Account will show as enabled.
  •  Close the Intune Connector for Active Directory window.

VERIFICATION

Once authentication finishes, the Intune Connector for Active Directory will finish installation. After the completion of installation, you can verify that the connector is active by following the steps below:

  •  Head over to the Microsoft Intune admin center if it’s still open. From there, close the Add connector window if it’s still there. Alternatively, if the Microsoft Intune admin center isn’t still open:
  • Sign into the Intune admin center.
  • Select Devices in the Home screen.
  • Select Windows in the Devices | Overview screen, under By platform.
  • Select Enrollment in the Windows | Windows devices screen, under Device onboarding.
  • Select Intune Connector for Active Directory in the Windows | Windows enrollment screen, under Windows Autopilot.
  • In the Intune Connector for Active Directory page:
  • Confirm that the server displays under Connector name and shows as Active under Status.
  • Don’t forget to verify that the version is greater than or equal to 6.2501.2000.5 for the updated Connector.

If you don’t see the server displayed, select Refresh or head away from the page before going back to the Intune Connector for Active Directory page. Once the connector installs, it will start logging in the Event Viewer under the path Applications and Services Logs > Microsoft > Intune > ODJConnectorService.

Wrap Up

The previous version of the Microsoft Intune Connector for Active Directory presented several issues for many customers. And as one would expect, these issues reduced the efficiency of the connector and negatively impacted functionality.

Fortunately, with build 6.2504.2001.8, Microsoft is taking heed of the feedback from its clients to make the necessary adjustments. Going forward, clients can look forward to leveraging a connector with better functionality and significantly less issues. And if you do run into any problems, Microsoft provides updates the troubleshooting guide.

How to Deploy Applications to Microsoft Teams Rooms (MTR) with Intune Using Remediation Scripts

Introduction: The Challenge of Managing Microsoft Teams Rooms

Microsoft Teams Rooms (MTR) are purpose-built devices that bring seamless Teams meetings into physical conference rooms. However, if you’re an IT admin or consultant trying to manage these devices with Microsoft Intune, you may have already hit a major wall: you can’t deploy standard applications like Win32 or MSI packages.

In this post, I’ll walk you through:

  • Why app deployment fails on MTRs
  • How to use Intune Proactive Remediation Scripts to install apps anyway
  • A real-world script-based workaround you can implement today

This article is especially useful for IT administrators, Microsoft 365 consultants, and organizations managing MTR on Windows devices using Microsoft Intune.

What Are Microsoft Teams Rooms (MTR) Devices?

Microsoft Teams Rooms are specialized endpoints running Windows or Android, designed to facilitate video conferencing in meeting spaces.

This article focuses on MTR on Windows, which:

  • Boots into a kiosk-like shell
  • Uses a locked-down local user account (usually “Skype”)
  • Automatically launches the Teams Rooms app
  • Is managed differently from typical Windows endpoints

Why Are MTRs So Locked Down?

Because they’re designed to do one thing very well: run meetings reliably and securely. That means:

  • Minimal background processes
  • No user distractions
  • Reduced vulnerability footprint

Unfortunately, this also means limited support for app deployment using traditional Microsoft Intune methods.

Why Standard App Deployment Doesn’t Work on MTR

Let’s quickly review how app deployment in Intune normally works:

  • You upload a Win32 or MSI app
  • Intune pushes it to the device
  • The app installs silently in the background

But MTRs are a special case:

IssueDescription
Kiosk ShellMTR devices run a locked-down shell that prevents user interaction.
Limited Admin AccessThe logged-in “Skype” user doesn’t have full local admin rights.
Silent Installs Often FailEven SYSTEM-context installs can hang or fail silently.
Win32 App Deployment Not SupportedMTRs are excluded from full app deployment via Intune.

TL;DR: Intune treats MTRs like they’re manageable—but for apps, they’re basically off-limits.

What Can You Manage on MTR with Intune?

FeatureMTR Support?
Enroll in Intune✅ Yes
Configuration Profiles (Wi-Fi, Certificates)✅ Yes
Compliance Policies✅ Yes
PowerShell Scripts⚠️ Limited
Win32/MSI App Deployment❌ Not Supported
Store App Deployment❌ Not Supported
Remediation Scripts✅ Yes — this is our workaround!

The Workaround: Use Proactive Remediation Scripts

What Are Proactive Remediations in Intune?

Proactive Remediations are part of Endpoint Analytics in Microsoft Intune. They allow you to:

  • Detect issues on endpoints (e.g., missing apps or settings)
  • Run scripts in the SYSTEM context to remediate them

And because these scripts run as SYSTEM, they can bypass the user restrictions imposed by the MTR shell. That’s the secret sauce here.

Step-by-Step: Deploy Apps to MTR Devices Using Remediation Scripts

Step 1: Choose an Application

Pick an application with a silent installer. Examples include:

  • Zoom Rooms Plugin
  • Custom certificate tools
  • Remote support agents

Pro tip: Avoid apps that require UI interaction or restart the system.

Step 2: Host the Installer

Since you can’t upload Win32 apps, host the installer externally:

  • Azure Blob Storage with SAS token
  • SharePoint Online
  • A secure HTTPS server

Step 3: Write the Detection Script

This script checks whether the app is already installed.

powershellCopyEdit# Detect-Zoom.ps1
$app = Get-WmiObject -Class Win32_Product | Where-Object { $_.Name -like "*Zoom*" }
if ($app) {
    exit 0  # App is installed
} else {
    exit 1  # App is missing
}

Exit code 1 tells Intune that remediation is needed.

Step 4: Write the Remediation Script

This script installs the application silently.

powershellCopyEdit# Remediate-Zoom.ps1
$installerUrl = "https://yourstorage.blob.core.windows.net/apps/ZoomRoomsInstaller.msi"
$tempPath = "$env:TEMP\ZoomInstall.msi"
$logPath = "C:\ProgramData\ZoomInstall.log"

Invoke-WebRequest -Uri $installerUrl -OutFile $tempPath -UseBasicParsing

Start-Process "msiexec.exe" -ArgumentList "/i `"$tempPath`" /quiet /norestart /log `"$logPath`"" -Wait

Remove-Item $tempPath -Force

Store logs in C:\ProgramData\ for later troubleshooting.

Step 5: Deploy via Intune

  1. Go to Endpoint Security > Endpoint Analytics > Proactive Remediations
  2. Click + Create Script Package
  3. Upload both scripts (Detect and Remediate)
  4. Assign the policy to a dynamic group of MTR devices
  5. Set the schedule (e.g., once a day)

Tip: Filter devices by naming convention like MTR-*.

Real-World Example: Install Chocolatey on MTR

Let’s say you want to deploy Chocolatey to MTR devices to enable future package management.

Detection Script

powershellCopyEditif (Get-Command "choco" -ErrorAction SilentlyContinue) {
    exit 0
} else {
    exit 1
}

Remediation Script

powershellCopyEditSet-ExecutionPolicy Bypass -Scope Process -Force
[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
iex ((New-Object System.Net.WebClient).DownloadString('https://chocolatey.org/install.ps1'))

This installs Chocolatey silently using PowerShell.

Security Tips for Remediation Scripts on MTR

Best practices to stay secure:

  • Use SAS tokens for Azure Blob Storage to avoid public links.
  • Avoid complex UIs or restarts in your install logic.
  • Sign your scripts with a trusted certificate if possible.
  • Log everything: install logs, errors, success flags.

How to Maintain This Workaround

Treat remediation scripts like code:

  • Version control with GitHub or Azure Repos
  • Store application versions and update logic
  • Schedule re-checks weekly or monthly
  • Rotate download URLs periodically if they expire

When Should You Use This Workaround?

Use CaseGood Candidate?
Small hotfix✅ Yes
Lightweight plugin✅ Yes
Large apps with UI❌ No
Mission-critical installs⚠️ Use caution

For complex applications, consider a manual install window, or coordinate with the OEM.

Alternatives to Intune Remediation Scripts

MethodNotes
Manual DeploymentGood for one-off fixes
OEM Management ToolsLogitech Sync, Poly Lens, etc.
Group PolicyWorks for Hybrid AAD Join MTRs
Teams Pro ManagementUseful for Teams config, not apps

Conclusion: MTR App Deployment is Possible—With the Right Tools

Deploying applications to Microsoft Teams Rooms using Intune isn’t supported natively—but that doesn’t mean it’s impossible. With a bit of scripting and smart use of Proactive Remediation, you can achieve automated, scalable, and relatively safe application installs.

This method:

  • Uses supported Intune features (Endpoint Analytics)
  • Works in the locked-down MTR environment
  • Scales across multiple devices and locations

Understanding Device Enrollment and Visibility in Microsoft Intune and Entra ID

Troubleshooting Errors Like 0x80180014 and Navigating Device Records in the Admin Portals

Introduction

Managing devices in a modern enterprise requires a clear understanding of how devices enroll into your organization’s management ecosystem, particularly in Microsoft Intune and Microsoft Entra ID (formerly Azure Active Directory). With the increasing adoption of mobile device management (MDM) and the demand for secure cloud identity integration, IT administrators frequently encounter various behaviors—and sometimes, errors—that can be confusing.

One of the more common challenges occurs when a device fails to enroll correctly, presenting cryptic error codes such as 0x80180014. This blog post provides a deep dive into how device registration and visibility work across Microsoft Intune and Entra ID. We’ll also unpack typical issues, explain where devices appear in each admin center, and how to cleanly troubleshoot enrollment errors.

This issue was thoroughly explored during a troubleshooting session with Carsten Lund Meilbak, the go-to expert for everything Microsoft Teams and Teams Meeting Room environments, where we investigated problems with a Microsoft Teams Room (MTR) device. During the session, we discovered how certain Autopilot scenarios could result in orphaned device records in Entra ID, preventing re-enrollment.

What Is Microsoft Intune?

Microsoft Intune is a cloud-based endpoint management solution that helps organizations manage user access, enforce compliance, and deploy apps and configurations to devices. Whether the devices are Windows, Android, iOS, or macOS, Intune serves as the command center for policy enforcement and inventory tracking.

What Is Microsoft Entra ID?

Microsoft Entra ID (previously known as Azure Active Directory) is Microsoft’s cloud-based identity and access management service. Devices can be registered, joined, or hybrid joined to Entra ID, and the identity status of these devices is critical for secure access, Conditional Access policies, and MDM enrollment flows.

Section 1: Device Lifecycle – From Registration to Management

Step 1: Device Registration in Entra ID

When a device first connects with a corporate identity, it can take one of several paths:

  1. Azure AD Registered (Workplace Join):
    • Typical for BYOD (Bring Your Own Device).
    • Appears under the user’s profile in Entra ID.
    • Usually paired with manual or conditional enrollment in Intune.
  2. Azure AD Joined:
    • Common for corporate-owned devices.
    • Full control over the device by the organization.
    • Required for Autopilot provisioning and device-based Conditional Access.
  3. Hybrid Azure AD Joined:
    • Devices are joined to on-prem Active Directory and then synced to Entra ID via Azure AD Connect.
    • Offers compatibility for legacy environments still using GPOs or SCCM.

Step 2: Device Enrollment in Intune

After a device is registered in Entra ID, it may also become enrolled in Intune:

  • Automatic Enrollment via group policies or Autopilot.
  • Manual Enrollment by end-users through “Access Work or School” in Windows settings.
  • Co-management Scenarios where both Intune and ConfigMgr (SCCM) share responsibilities.

This enrollment is what allows policies, apps, and configurations to be deployed to the device.

Section 2: How Devices Appear in Admin Portals

2.1 Microsoft Entra Admin Center

Link: https://entra.microsoft.com

Navigate to:

Microsoft Entra Admin Center → Devices → All Devices

Here, you’ll see all devices that are registered or joined to your Entra tenant.

Each record provides the following key information:

  • Device Name
  • Join Type (Azure AD Registered, Azure AD Joined, or Hybrid)
  • OS Type and Version
  • MDM Enrolled (Yes/No)
  • Compliant (Yes/No)
  • Owner (User Principal Name)

If a device shows up here but not in Intune, it might not be enrolled in MDM. You can confirm this via the MDM Enrolled column or by selecting the device and checking details.

2.2 Microsoft Intune Admin Center

Link: https://intune.microsoft.com

Navigate to:

Devices → All Devices

This view shows all devices that are successfully enrolled in Intune, either through automatic enrollment or manual addition.

Important fields include:

  • Compliance Status
  • Enrollment Type (Corporate, BYOD, Autopilot)
  • Primary User
  • Managed By
  • Last Check-In
  • Device Category

If a device is listed here but shows a warning or non-compliance, the issue often relates to Conditional Access, configuration profiles, or missing required apps.

Cross-Referencing Between Portals

It’s not uncommon for admins to find a device in one portal and not the other. Here’s what it typically means:

Found in Entra OnlyFound in Intune OnlyFound in Both
Device is only registered, not MDM-enrolled.Rare; usually due to stale objects or migration.Device is properly joined and managed.

A properly managed device should show up in both portals, and any inconsistency is a sign of an enrollment issue.

Section 3: Common Error – 0x80180014

What Does 0x80180014 Mean?

This error appears most often during the enrollment phase of a Windows 10/11 device. It typically means:

“The device is already enrolled.”

In other words, Windows believes the device is already managed, either because of a previous enrollment or residual data from a prior configuration.

Resolution Steps

  1. Check Admin Portals: Remove the device from both Intune and Entra if it still exists.
  2. Remove MDM Profile: Disconnect the work or school account in Settings.
  3. Use PowerShell: Run dsregcmd /leave to unjoin from Entra ID.
  4. Retry Enrollment: After cleanup, re-enroll the device manually or through Autopilot.

Section 4: Unable to Delete Device from Entra ID

If the device does not appear in Intune but is still stuck in Entra ID and can’t be deleted, follow these steps:

Step 1: Confirm Your Permissions

Ensure your account has one of the following roles:

  • Global Administrator
  • Cloud Device Administrator

You can verify your roles here: https://entra.microsoft.com → My Roles

Step 2: Check the Join Type

In the Entra Admin Center → Devices → All Devices, look at the device’s join type:

Join TypeDescriptionDeletion Method
Azure AD JoinedCloud-joined deviceCan be deleted directly if permissions allow
Azure AD RegisteredBYOD registrationCan be deleted directly
Hybrid Azure AD JoinedSynced from ADMust be deleted from on-prem AD first

If the device is Hybrid Azure AD Joined, delete it from Active Directory Users and Computers on-prem, then let Azure AD Connect sync the deletion.

Step 3: Graph PowerShell Method (Cloud-only Devices)

A. Install Microsoft Graph PowerShell SDK

Install-Module Microsoft.Graph -Scope CurrentUser -AllowClobber -Force

B. Connect to Microsoft Graph

Connect-MgGraph -Scopes "Device.ReadWrite.All"

C. Find and Remove Device

# Replace 'DEVICE-NAME' with the actual name
$device = Get-MgDevice -Filter "displayName eq 'DEVICE-NAME'"
Remove-MgDevice -DeviceId $device.Id

If you already have the Object ID, skip the lookup and run:

Remove-MgDevice -DeviceId "&lt;device-object-id>"

Note on Autopilot Devices

In some scenarios, Autopilot devices can lose their connection to the Entra device object, especially if the device has been reset outside of Autopilot flows (e.g., manually or using third-party imaging). This causes:

  • The Autopilot object to remain in the Autopilot portal
  • The Entra ID device to become orphaned
  • Intune showing no matching device

This was exactly the case during a troubleshooting session with Carsten Lund Meilbak, where we were diagnosing an enrollment failure on a Microsoft Teams Room (MTR) device. The Entra ID device had become orphaned, preventing the MTR from successfully enrolling. Manual deletion of the Entra device object was required to resolve the issue.

In these cases, the orphaned Entra ID device must be deleted manually as described above.

Conclusion

Understanding how devices register and appear in Microsoft Intune and Entra ID is crucial for device management. Cross-portal visibility, proper cleanup, and the ability to handle errors like 0x80180014 efficiently ensure a secure and manageable environment for both users and administrators.

If device records are left stale or orphaned, they can interfere with future enrollment attempts, Autopilot deployments, and compliance policies. Always keep your portals clean and verify device join and MDM status regularly.

Mastering Indicators in Microsoft Defender for Endpoint

As hackers get more daring and attacks more sophisticated, organizations need to continuously look at how they can enhance their security protocols. Concerning statistics show that the cost of cybercrime, already well into the trillions, could surpass $23 trillion by 2027.

Faced with the reality that cybercrime is unquestionably on the rise, a proactive approach is now necessary to lessen the risk of attack. One of the best ways to achieve that is by utilizing the indicators that Microsoft Defender for Endpoint has.

By using these, IT admins can preemptively block malicious entities and prevent them from accessing the organization’s resources. With this in mind, the focus for this blog will be to provide you with detailed information concerning indicators.

Explaining Microsoft Defender for Endpoint Indicators

Indicators provide IT administrators with certain data that can help identify individuals with nefarious intentions. This data can enable organizations to pinpoint malicious IP addresses, untrusted certificates, suspicious URLs, and more. Moreover, an organization can then set up its indicators accordingly thereby enabling a proactive approach to dealing with threats.

In Microsoft Defender for Endpoint, the indicators operate by applying specific rules to endpoint devices. These rules will use predetermined criteria to govern whether or not devices allow or block certain types of activity. A good example of this would be blocking all traffic to and from IP addresses that have been determined to be carrying out malicious activities.

Importance of Indicators

Indicators play a major role in improving organizational security by enabling businesses to take a proactive approach and block malicious actors before they can do any damage. And if an incident does occur, indicators will help you to quickly identify threats and implement a swift response. Additionally, using indicators allows you to customize your security to effectively meet the specific needs of your organization.

These tools are invaluable for intercepting attacks. Once it has been determined that an attack is ongoing, the malicious entities can be immediately blocked therefore limiting the impact from affecting the entire organization.

Types of Indicators with Microsoft Defender for Endpoint

In this section, we’re going to look at four types of indicators that Microsoft Defender for Endpoint supports. These indicators are essential for responding to different threats.

IP ADDRESS INDICATORS

This type is used for preventing access to IP addresses suspected of malicious activities. Once a specific IP address has been determined, an action is implemented that blocks all devices within an organization from connecting to that IP address. To do this, you need to navigate to Microsoft 365 Defender portal > Settings > Indicators. Next, you’ll need to add a new indicator and then select IP Address. With this done, you can now set up the action as Block and specify devices affected.

URL AND DOMAIN INDICATORS

These indicators are used to block access to malicious domains and phishing sites. After you’ve specified the URL concerned, you can then implement an action blocking all devices within your organization from connecting to that particular URL. Microsoft Defender for DNS is recommended if you want to have DNS-level protection.

FILE HASH INDICATORS

These will enable you to block access to known malicious files based on their hash (MD5, SHA-1, or SHA-256). You can use Advanced Hunting in Microsoft Defender or third-party threat intelligence sources to get the necessary file hashes.

CERTIFICATE INDICATORS

With this fourth type, you can block executables signed by untrusted certificates.

How to Set Up Microsoft Defender for Endpoint Indicators

The process of setting up indicators is not an overly complicated one. You start by navigating to the Microsoft 365 Defender portal where you need to sign in with your administrator account. Following this, you can then begin creating an indicator.

CREATION PROCESS

  • Head over to Settings > Indicators.
  • Click on Add Indicator.
  • Select the type of indicator required.
  • Provide the necessary information:
  • Indicator Type: IP Address, URL, File Hash, or Certificate.
  • Action: Block or Allow
  • Scope: Specify which devices/groups will be affected by the action to be performed.
  • Expiration Date: Provide an expiration date for temporary indicators (this is optional).
  • Description: For documentation purposes, a description will be required.

COMPLETING THE PROCESS

After you’ve completed the creation process, you can click Create to save the indicator. You’ll also have the capability to monitor the indicator’s impact by taking advantage of Reports and Advanced Hunting. Advanced Hunting offers a powerful, query-based tool that helps you track threats and evaluate how effectively the indicators are working. Hunting works best if you use filters to get more specific results, as well as if you save and reuse queries during the monitoring processes.

Using Indicators Effectively

Like most other apps and services, you can’t set up indicators once and forget about them. You need to constantly review them and update them when necessary so your security remains strong.

As already mentioned, some indicators are temporary and so you need to remember to set expiration dates for these so that you avoid cluttering your environment. Not only that, but you should ensure that indicators are targeting the specific devices or groups they are created for.

Furthermore, IT admins should continuously evaluate the information obtained from Advanced Hunting and reports so that they are always aware of whether or not the indicators are performing to expectations. And then to enhance your security posture even more, you can combine indicators with Conditional Access policies for better results.

Wrap up

The staggering figures that we hear being thrown around when discussing cybercrime are almost beyond belief. But, the reports about cybercrime provide a lot of insights that enable organizations to take the necessary steps to improve their security. Leveraging the indicators available in Microsoft Defender for Endpoint goes a long way in securing your network and reducing the risk of attack. If applied correctly and used as recommended, indicators can be some of the best tools in an organization’s cybersecurity arsenal.

Windows Autopilot Device Preparation – Overcoming the Win32 App Deployment Challenge

Windows Autopilot is a set of technologies that is built to simplify the process of deploying, setting up, and configuring new devices. By using this technology, users can avoid going through the traditional imaging process and save countless productive hours.

However, Autopilot is not without its faults. One of the more common instances of running into problems occurs when using Managed Installer policies with Win32 app deployment during the Autopilot device preparation phase. As an issue that can cause quite a headache, this blog will help you better understand this problem as well as provide you with solutions for addressing it.

Windows Autopilot Explained

Windows Autopilot gives organizations a solution that eliminates the challenges that come with building, maintaining, and generally applying custom images. IT admins can use this service to set up new desktops to join pre-existing configuration groups and apply profiles to the desktops. What this does is give users the opportunity to access fully functional desktops from their first login.

Importance of Managed Installer Policies

Managed Installer policies are useful for dictating which applications can be installed on your organization’s devices. Once enabled, Managed Installer uses a special rule collection in AppLocker to designate binaries. These are trusted by your organization as an authorized source for application installation.

The problem IT admins will run into is that currently Windows Autopilot device preparation doesn’t guarantee the delivery of the Managed Installer policy before trying to install Win32 apps. Because of this, you may end up with deployment failures during the App Installation phase of Autopilot.

INVESTIGATING THE PROBLEM

A regular deployment scenario follows a series of steps that begins with the launch of the Autopilot Device Preparation process. Following this, Win32 apps are then scheduled for installation as part of the device preparation policy.

At this point, the Managed Installer policy won’t yet have been installed. The reason why you may see the Win32 app installations failing is because the policy is set up to block apps from unverified sources.

WHAT TO EXPECT With Windows Autopilot

One of the things you can expect to see because of this issue is the Autopilot deployment process stopping at the app installation phase. You will also get error messages showing application deployment failures. Another thing to expect is that deployment reports will show failed Win32 app installations. Lastly, end-users may receive incomplete or improperly configured devices.

How has Microsoft addressed the issue?

Microsoft is fully aware of the issue at hand and has offered some recommendations that provide a temporary solution. IT admins can start by removing Win32 apps from all Autopilot device preparation policies.

Also, devices should be left to complete Autopilot and reach the desktop. Furthermore, Win32 apps and Managed Installer policies need to be applied after the user gets to the desktop.

In October 2024, Microsoft announced service release 2410 that introduced some new changes that will see Win32 and Microsoft Store apps being automatically skipped during device preparation and instead continuing to the desktop. To implement these solutions, you’ll need to follow the steps below:

AUDIT YOUR EXISTING Windows AUTOPILOT DEVICE PREPARATION POLICIES

For this process, organizations need to identify all device preparation policies configured in Intune. You’ll also need to verify any Win32 apps included in these policies. With all this done, make sure to document these apps as well as their purpose.

REMOVE WIN32 APPS FROM DEVICE PREPARATION POLICIES

Navigate to Microsoft Intune and edit your existing device preparation policies. Then, proceed to remove all Win32 apps from these policies. Once these tasks are complete, save and apply the updated policies.

MONITOR DEPLOYMENT STATUS

Use the updated policies to deploy your devices. You can track the progress of this process using the Autopilot Deployment Report. Make sure that you check that devices reach the desktop without app installation failures.

DEPLOY WIN32 APPS POST-ENROLLMENT

Once a device has reached the desktop, you can reassign your Win32 apps to deploy. You’ll need to use Required or Available for enrolled devices deployment settings in Intune. The success of app installation can be monitored using Intune’s reporting tools.

Alternative Options

In addition to the recommendations by Microsoft, there are other options that organizations can consider to address the above-mentioned issue. These include:

PRE-STAGE CRITICAL APPLICATIONS

One thing that organizations can consider doing is pre-staging key apps that are required to be on the device at deployment. This can be done using offline methods such as:

  • Injecting apps into the Windows image using tools like OSDCloud or Configuration Manager.
  • App deployment using PowerShell scripts post-Autopilot.

CONDITIONAL ACCESS AND APP PROTECTION POLICIES

If your organization is worried about security, then using Conditional Access policies will help block access to corporate resources until the necessary apps have been installed. An example of this would be enforcing Conditional Access policies to ensure that non-compliant devices are prevented from accessing the organization’s resources.

Optimize Enrollment Status Page (ESP) Configuration

The Enrollment Status Page plays a key role in controlling app deployment during Windows Autopilot. This is done by dividing the deployment into several stages, thus allowing you to prioritize the apps you consider more important.

USER VS DEVICE ASSIGNMENTS

With device-based deployments, there is a greater likelihood of encountering problems with Managed Installer policies. Because of this, it’s worth considering changing your app deployment from device-based to user-based assignments.

PILOT AND TEST NEW CONFIGURATIONS

Before rolling out new deployment configurations to the entire organization, it’s always wise to test them on a small pilot group. Doing it this way gives you the opportunity to identify problems and address them early.

Monitoring and Troubleshooting

The availability of Autopilot Deployment Reports in Microsoft will provide organizations with key information concerning the deployment process. This allows them to evaluate skipped apps, failed deployments, and device readiness status.

Additionally, organizations should also use Intune Diagnostics and Event Viewer to analyze deployment logs. By evaluating these logs, IT admins can pinpoint specific app failures and then determine whether they’re related to the Managed Installer policy.

If all else fails and your deployment issues are still yet to be resolved, you’ll have the option of reaching out to Microsoft Support for any help you need. Alternatively, engaging with the Intune community on X may yield assistance from those who have dealt with the issues you may be confronting.

Wrap Up

Windows Autopilot offers organizations a powerful tool to help simplify the process of deploying and setting up devices. Processes are made simpler and faster, thus helping businesses operate more efficiently. And although there may be issues with Wind32 app deployment during device preparation, there are ways to deal with it.

But, in addition to the workaround, we can look forward to Microsoft developing a more permanent solution to this challenge. Updates are sure to be forthcoming and we will be keeping an eye on what Autopilot will bring us next.