Windows 365 is a great choice for your business. As the world becomes more digital, it is important to have the right tools to stay productive and competitive. Subsequently, with this Windows solution, you can take your desktop anywhere you go, work from any device, and access your files and apps from anywhere with an internet connection. Here are the top 10 reasons why Windows 365 is a game changer for businesses of all sizes:
To expand on each topic, simply click on the item.
Each topic will be released over the next couple of weeks, stay tuned for updates
Secure and reliable: Windows 365 is built on top of the Azure platform, which provides top-notch security and reliability for your business. Additionally, your data is stored in the cloud and protected by Microsoft’s advanced security protocols, so rest assured knowing your information is safe.
Scalable: Windows 365 allows you to scale up or down your computing power as your business grows or changes. Consequently, this means you can quickly add or remove users, adjust your storage capacity, and scale your resources according to your needs.
Always up-to-date: With Windows 365, you will always have the latest version of Windows and Office applications. Moreover, this means you won’t have to worry about updates, patches, or upgrades. You’ll always have access to the latest features and improvements.
Flexible pricing: Windows 365 offers flexible pricing options that allow you to pay only for what you need. You can select different plans based on the number of users, the amount of storage, and the computing power you need.
Accessible from anywhere: With Windows 365, you can access your desktop and files from anywhere with an internet connection. For example, you can work from home, on the go, or from a remote location without any interruptions.
Easy to set up: Setting up Windows 365 is easy and straightforward. You can quickly provision virtual machines, assign users, and set up policies and permissions. Additionally, you don’t need any special skills or knowledge to get started.
Simplified management: Windows 365 offers a centralized management console that allows you to manage all your users, devices, and applications in one place. You can easily monitor performance, track usage, and enforce security policies.
Collaborative: Windows 365 makes it easy for your team to collaborate and share files. You can set up shared folders, access permissions, and collaborative tools that allow your team to work together in real-time.
Support for legacy applications: Windows 365 supports legacy applications that may not be compatible with modern operating systems. For example, you can continue using your existing applications without any compatibility issues.
Green computing: By using Windows 365, you can significantly reduce your company’s carbon footprint and contribute to a greener planet. Since your desktop is in the cloud, you don’t need to have a physical machine running all the time. This can help reduce your energy consumption and lower your carbon emissions.
Conclusion
In conclusion, Windows 365 offers a secure, scalable, and flexible solution for businesses of all sizes. Moreover, it allows you to work from anywhere, collaborate with your team, and stay up-to-date with the latest technology. If you’re looking for a more effective way to streamline your business operations, improve your productivity, and reduce your costs, it’s definitely worth considering.
Autopilot is an indispensable tool for managing and deploying Windows devices in the enterprise. Before deploying Autopilot, it is crucial to ensure that your environment meets the necessary prerequisites. This process can be time-consuming and prone to errors, which is why the Autopilot Prerequisite Checker has been introduced to automate the prerequisite checking process.
The Autopilot Prerequisite Checker is a PowerShell script that validates whether your environment meets the requirements for deploying Autopilot. The updated script now checks for the following prerequisites:
Tenant checks:
Check license requirements
Automatic Windows enrollment (MDM authority is set)
DNS records
Check user can join device to Azure AD
Check Enrollment Status Page
Check Windows Autopilot Deployment Profile
Check company branding
Device checks:
Windows OS version
Hardware hash uploaded to Intune
Check Windows Autopilot Deployment Profile assignment status
Updated with more devices check in version 1.0.1:
- Windows InstallDate
- Bios Version
- Bios Status
- Bios Serialnumber
- OS Serialnumber
- Hostname
- Keyboardlayout
- Timezone
- TPM present
- TPM Enabled
- TPM ready
User checks:
User is licensed correctly
Network checks:
Required communication for Intune Autopilot is allowed
Updated with multiple in version 1.0.1 with more URLs
Using the script is a breeze. It can be run on any machine with PowerShell installed. Simply download the script, execute it, and wait for the results. The output will indicate whether your environment meets the necessary prerequisites for Autopilot.
The advantages of using the updated script are numerous. It saves time by automating the prerequisite checking process, allowing you to concentrate on more crucial tasks. Additionally, it minimizes the risk of errors, ensuring that your Autopilot deployment is successful on the first attempt. Ultimately, it provides peace of mind by confirming that your environment meets the requirements for deploying Autopilot.
In summary, the Autopilot Prerequisite Checker is a robust script that simplifies the process of verifying the prerequisites for deploying Autopilot. Whether you are an IT administrator or a consultant, the Autopilot Prerequisite Checker is an essential tool for ensuring the success of your Autopilot deployment.
NOTE: THIS SCRIPT IS CONTINUALLY BEING IMPROVED – If you would like to suggest additional checks or improvements, feel free to reach out with your input.
Using virtual desktop services enables you to have secure access to work applications and other organizational resources from remote locations. This is something that vastly increases your capabilities beyond the traditional desktop in the office. Microsoft offers Azure Virtual Desktop (AVD) as a desktop and app virtualization service that runs on the cloud.
And as the work environment consistently evolves, desktop virtualization services are becoming an integral part of the way that organizations operate. It can make it easier to have employees working remotely without worrying about the security of your network.
Unlike in the past when running a virtual desktop environment would have been an extremely complex and expensive undertaking, AVD simplifies the process and also makes it affordable. Additionally, you can expect guaranteed, regular updates and new capabilities that continuously improve the service.
Azure Virtual Desktop main features
Azure Virtual Desktop comes with a lot of capabilities, designed to optimize the use of virtual desktops. By using this service, you can have an environment that perfectly meets the needs of your organization, is scalable when necessary, and is flexible. Below are the key capabilities that you will benefit from:
You can create a full desktop virtualization environment in your Azure subscription. And you can do so without having to run any gateway servers.
You can publish host pools as you need so that you can adequately accommodate your various workloads.
Allows you to have your own image for production workloads or test from the Azure Gallery.
The availability of pooled, multi-session resources is something that will help you to lower your costs. You can see this even more with the new Windows 10 and Windows 11 Enterprise multi-session capability that will enable you to cut down on the number of virtual machines as well as the operating system overhead costs without having to make compromises about the resources that your users have. (This capability is exclusive to Azure Virtual Desktop and Remote Desktop Session Host (RDSH) role on Windows Server).
Users can get individual ownership through personal (persistent) desktops.
You can manage costs further by leveraging autoscale to handle the automatic increasing or decreasing of capacity and this can be based on time of day, specific days of the week, or changes in demand.
For the deployment and management of virtual desktops:
You can do it through the Azure portal, Azure CLI, PowerShell and REST API for the configuration of host pools, the creation of app groups, the assignment of users, and the publishing of resources.
From a single host pool, it’s possible to publish full desktop or individual remote apps. You can also create individual app groups for different sets of users, and you could even cut down on the number of images by assigning users to multiple app groups.
You can gather diagnostics that will help you understand the various configuration or user errors by taking advantage of the built-in delegated access when assigning roles.
Troubleshooting errors is easier when using the new Diagnostics service.
The infrastructure will not require any managing, only the image and virtual machines will. Unlike with other Remote Desktop Services, you won’t have to personally manage the Remote Desktop roles. You only need to manage the virtual machines in your Azure subscription.
Assigning and connecting users to your virtual desktops is also something you can do:
Once assigned, users will be able to launch any Azure Virtual Desktop client to connect to their published Windows desktops and applications. Conveniently, you can use any device to connect and you can do so through the native applications on your device or you could use the Azure Virtual Desktop HTML5 web client.
Opening any inbound ports is not necessary because you can securely establish users through reverse connections to the service.
New multi-session capabilities
The features I’ve gone over above are key in delivering a virtualization experience that eliminates the complexities of traditional virtual desktop solutions. However, Microsoft is adding to those capabilities to give users an even better Windows experience by introducing Azure Virtual Desktop multi-session with Microsoft Intune.
With this addition, you’ll now be able to use Microsoft Intune to manage Windows 10 or Windows 11 Enterprise multi-session remote desktops in the Microsoft Endpoint Manager admin center the same way as you would for your regular shared Windows 10/11 client device.
Consequently, you can now manage these virtual machines using either device-based configurations meant for devices or user-based configurations meant for users. Windows 10 or Windows 11 Enterprise multi-session is a new Remote Desktop Session Host and it is exclusive to AVD on Azure. It has some very attractive features:
You can have several concurrent user sessions.
It offers users a familiar Windows 10 or Windows 11 experience.
It delivers great convenience by allowing you to use existing per-user Microsoft 365 licensing.
Microsoft has introduced user configuration in Microsoft Intune for Windows 11 multi-session VMs and this will mean that:
You’ll be able to use the Settings catalog for the configuration of user scope policies and then assign them to groups of users. To simplify this, there is a search bar that you can use to locate all the configurations with scope set to “user”.
You can configure user certificates and then assign them to users.
You’ll also be able to configure PowerShell scripts. These are installable in the user context and then assigned to users.
Pre-requisites
For Windows 10 multi-session, you need to be running version 1903 or later, or you should be running Windows 11 multi-session.
Your Azure Virtual Desktop agent needs to be version 1.0.2944.1400 or later.
You need to have the right Azure Virtual Desktop and Microsoft Intune license if the user is benefitting whether directly or not from the Microsoft Intune service. This includes access to the Intune service through a Microsoft API.
You’ll need to set up the VMs as remote desktops in pooled host pools. And deployment is through Azure Resource manager.
The VMs should also be Hybrid Azure AD-joined, as well as enrolled in Microsoft Intune via the methods below:
Configuration done with Active Directory group policy and then set to use Device credentials. Also, be sure to set credentials to enroll devices that are Hybrid Azure AD-joined automatically.
Configuration Manager co-management.
In addition, the VMs should also be Azure AD-joined and enrolled in Microsoft Intune by enabling Enroll the VM with Intune in the Azure portal.
You’ll need to remember that Windows 10 or Windows 11 Enterprise multi-session VMs are essentially different editions of the OS. Therefore, you can expect some Windows 10 or Windows 11 Enterprise configurations that aren’t supported for this edition. However, using Intune won’t interfere with AVD management of that VM nor does it depend on it.
Create the configuration profile
The Settings catalog in the MEM admin center is what you are going to have to use for configuring the configuration policies for Windows 10 or Windows 11 Enterprise multi-session VMs. Additionally, the following device configuration profile templates receive support for the Windows 10 or Windows 11 Enterprise multi-session VMs:
Trusted certificate – when targeting devices, it’s Device (machine) and when targeting users, it’s User.
SCEP certificate – when targeting devices, it’s Device (machine) and when targeting users, it’s User.
PKCS certificate – when targeting devices, it’s Device (machine) and when targeting users, it’s User.
VPN – Device Tunnel only
Except for the template above, the rest of the existing device configuration profile templates won’t have support. Unsupported templates will not be delivered to multi-session devices. And they will appear as Not applicable in reports.
Also, you’ll need to set the workload slider for Resource Access Policies to Intune or Pilot Intune. This applies if you use co-management for Intune and Configuration Manager. This is a necessary step that will enable Windows 10 and Windows 11 clients to begin the process of requesting the certificate.
Policy configuration
Navigate to the MEM admin center and sign in. Then, proceed to select Devices> Windows > Configuration profiles > Create Profile.
Next, you’ll want to choose Windows 10 and later for Platform.
For Profile type, you should select Settings catalog. However, you’ll need to select Templates as well as the name of the supported template if you’ll be deploying settings with a template.
Select Create.
Next, you’ll get to the Basics page where you need to give a Name and (optionally) Description > Next.
And when you get to the Configuration settings page, choose Add settings.
Next, we get to the Settings picker . Here you need to select Add filter and then pick the options below:
Key: OS edition
Operator: ==
Value: Enterprise multi-session
Select Apply. With this done, all the configuration profile categories that support Windows 10 or Windows 11 Enterprise multi-session will now appear on the filtered list.
You can now choose the categories that you want from this filtered list.
Every category you select will require you to choose the settings. These settings will apply to your new configuration profile.
In addition, you need to pick the value that you want for this configuration profile for each of your chosen settings.
After you’ve finished adding all the settings you want, select Next.
When you get to the Assignments page, you have to select the Azure AD groups that have the devices to which you want this profile assigned > Next.
Additionally, on the Scope tags, you have the option to add the scope tags you want > Next.
With all the above configured, you’ll then go to the Review + create page and select Create to create the profile.
Administrative templates
Administrative Templates for Windows 10 or Windows 11 are supported for Windows 10 or Windows 11 Enterprise multi-session through the Settings catalog. Addtionally, there are some limitations worth noting.
There are certain policies not available in the Settings catalog. However, ADMX-backed policies do have support.
ADMX-ingested policies also have support. And this includes the settings for Office and Microsoft Edge that are available in the administrative template files of both Office and Microsoft Edge. It’s also important to note that not all ADMX-ingested settings are applicable to Windows 10 or Windows 11 Enterprise multi-session. You can view the complete list of ADMX-ingested policy categories in the Win32 and Desktop Bridge app policy configuration.
At the time of writing, ADMX-ingested policies are supported for user targeting, only on Windows 11.
Compliance and Conditional access with Azure Virtual Desktop
Protecting your Windows 10 or Windows 11 Enterprise multi-session VMs will be of great importance to everyone. And to secure these VMs, you can go to the Microsoft Endpoint Manager admin center. There, you can configure the appropriate compliance as well as Conditional Access policies. Below is the list of compliance policies, supported on Windows 10 or Windows 11 Enterprise multi-session VMs:
Minimum OS version
Maximum OS version
Valid operating system builds
Simple passwords
Password type
Minimum password length
Password Complexity
Password expiration (days)
Number of previous passwords to prevent reuse
Microsoft Defender Antimalware
Microsoft Defender Antimalware security intelligence up-to-date
Firewall
Antivirus
Antispyware
Real-time protection
Microsoft Defender Antimalware minimum version
Defender ATP Risk score
These are the only policies you can use. And those not on this list will not be applicable.
Endpoint security
Without a doubt, endpoint security is one of the greatest concerns for most organizations today. Cyberattacks are growing in number and sophistication meaning that endpoints can easily become the weak point in your network. For multi-session VMs, you’ll have the ability to configure profiles under Endpoint security by choosing Platform Windows 10, Windows 11, and Windows Server. Any Platform that you will find unavailable will be for a profile that does not have support on multi-session VMs.
Deployment of applications
Having access to the applications that you need is essential to maintaining productivity and working efficiently. So naturally, I would want to know whether Windows 10 or Windows 11 apps will work for multi-session. Fortunately, all Windows 10 or Windows 11 apps are deployable to Windows 10 or Windows 11 Enterprise multi-session. However, it does come with certain limitations:
You should install the configuration of the apps within the system/device context. And aim to target specific devices. Additionally, web apps won’t apply to multi-session VMs because of how by default they always apply in the user context.
The next requirement involves the configuration of all the apps. They must indicate Required or Uninstall app assignment intent. As far as the Available apps deployment intent goes, it’s not going to have support on multi-session VMs.
For any Win32 apps with configuration to install in the system context, and have dependencies relationships on any apps configured, to install in the user context, their installation is not possible. Instead, you’ll need to create a separate instance of the system context app if you intend to apply to a Windows 10 or Windows 11 Enterprise multi-session VM. Alternatively, you must verify all the app dependencies are configured to install in the system context.
At present, there is no support in Microsoft Intune for MSIX app attach and Azure Virtual Desktop RemoteApp.
Script deployment
When it comes to script deployment, those configured to run in the system context, with assignment to devices, will have support on Windows 10 or Windows 11 Enterprise multi-session.
To configure this, navigate to Script settings and turn the Run this script using the logged on credentials to No. On the other hand, scripts configured to run in the user context and with assignment to users, will have support on Windows 11 Enterprise multi-session. Similarly, you can configure this by going over to Script settings. But this time, turn the Run this script using the logged on credentials to Yes.
Windows Update for Business
Managing the Windows Update settings for quality (security,) updates for Windows 10, or Windows 11, Enterprise multi-session VMs uses the settings catalog. Finding the supported settings that are necessary is pretty straightforward. You’ll first need to configure a settings filter for Enterprise multi-session. After that, you can expand the Windows Update for Business category. See the settings you can find in the catalog below:
When it comes to Windows 10 or Windows 11 remote actions, there are several that will not be supported. As a result, they will appear grayed out in the UI as well as disabled in Graph for Windows 10 or Windows 11 Enterprise multi-session VMs. These remote actions are as follows:
Autopilot reset
BitLocker key rotation
Fresh Start
Remote lock
Reset password
Wipe
Retirement
If you decide to delete certain VMs, then you can do so. But the device records will still remain in the Microsoft Endpoint Manager admin center. However, depending on the cleanup rules configured for the tenant, they will still automatically clean up.
Security baselines
Although security baselines are currently not available for Windows 10 or Windows 11 Enterprise multi-session, it’s still a good idea to go over those available. Having done that, you can then go to the Settings catalog and configure the recommended policies and values. This is vitally important as Windows security baselines intend to reinforce security for users and devices.
Using security baselines means that you can leverage the best practices and recommendations for enhanced security. And even though these security baselines come as groups of pre-configured Windows settings, you get the option of customizing each baseline that you deploy to enforce only the settings and values needed.
This is particularly important because the vast majority of the time the default settings in the security baselines are very restrictive. So, it would be good practice to adapt the baselines to meet your needs so that they do not conflict with any of your other pre-existing settings or features.
Unsupported configurations
There are some additional configurations that are not supported on Windows 10 or Windows 11 Enterprise multi-session VMs. Hopefully, this will change sooner rather than later. But currently Out of Box Experience (OOBE) enrollment isn’t available nor does it have support.
The unavailability of this option means that both Commercial OOBE and Windows Autopilot are not supported. And the same also applies to the Enrollment status page. Furthermore, as for the China Sovereign Cloud, Windows 10 or Windows 11 Enterprise multi-session is not as yet supported.
Troubleshooting common issues
Enrollment Issues
Detail
Failure to enroll hybrid Azure AD-joined virtual machine
Normally, auto-enrollment is set up to use user credentials. However, for Windows 10 or Windows 11 Enterprise multi-session virtual machines, the enrollment requires using device credentials. You need to use an Azure Virtual Desktop agent that is version 2944.1400 or later. Another issue is having more than a single MDM provider, which isn’t supported. You’ll also have issues with Windows 10 or Windows 11 Enterprise multi-session VMs configured outside of a host pool. This is because Microsoft Intune only supports VMs that are provisioned as part of a host pool. If your Azure Virtual Desktop host pool hasn’t been created through the Azure Resource Manager template, then that will present a problem.
Failure to enroll Azure AD-joined virtual machine
It could be as simple as you using an Azure Virtual Desktop agent that is not updated. You should be using an agent that is version 2944.1400 or later.If your Azure Virtual Desktop host pool hasn’t been created through the Azure Resource Manager template then that will present a problem.
More about configuration
Configuration issues
Detail
Failure of Settings catalog policy
Start by verifying whether the VM is enrolled using device credentials because at present enrollment with user credentials is not supported for Windows 10 or Windows 11 Enterprise multi-session.
Configuration policy didn’t apply
With the exception of Certificates, know that templates aren’t supported on Windows 10 or Windows 11 Enterprise multi-session. Therefore, the creation of all policies must be done via the settings catalog.
Configuration policy reports as Not applicable
It’s not all policies that are applicable to Azure Virtual Desktop VMs.
When applying the filter for Windows 10 or Windows 11 Enterprise multi-session edition, the Microsoft Edge/Microsoft Office ADMX policy is not showing up
The application of these settings is dependent on having those apps installed on the device, not on the Windows version or edition. In addition, the removal of filters applied in the settings picker may be necessary if you want to add these settings to your policy.
App configured to install in system context didn’t apply
Start by checking that the app doesn’t have a dependency or supersedence relationship on any of the apps configured to install in the user context. As of yet, Windows 10 or Windows 11 Enterprise multi-session doesn’t support user context apps.
Update rings for Windows 10 and later policy didn’t apply
At the time of writing, Windows Update for Business policies aren’t yet supported.
Availability of FSLogix Profiles
Another exciting new feature recently announced, is the availing of FSLogix Profiles for Azure AD-joined VMs for hybrid users in Azure Virtual Desktop. You can make use of Azure AD Kerberos with Azure Files to access file shares from Azure AD-joined VMs. This means you can then use to store your FSLogix profile containers. This new feature is going to provide you with the following capabilities:
You can now configure Azure Files with Azure AD Kerberos by using only a single checkbox.
Azure AD-joined Session Hosts can now achieve configuration with Azure AD Kerberos.
You can leverage Azure AD Kerberos to store FSLogix profile containers in Azure Files shares.
Access permissions for hybrid users, managed in Active Directory are also configurable.
The network line-of-sight from the Session Host to the Domain Controller can now be removed.
Getting started with Azure Virtual Desktop
This new release will be available on Windows 10, Windows 11, and Windows Server 2022 session hosts. Before you proceed, you first need to check the requirements to configure Azure Files with Azure AD Kerberos authentication.
A network line-of-sight from the session host to the domain controller is not necessary for FSLogix profiles in Azure Virtual Desktop. It will still be a requirement for configuring the permissions on the Azure Files share.
Configure your Azure storage account and file share
You will need to follow the steps given below to store your FSLogix profiles on an Azure file share:
Start by creating an Azure Storage account if you don’t already have one.
Next, you go to your storage account and create an Azure Files share where you can store your FSLogix profiles.
To enable access from Azure AD-joined VMs you need to enable Azure AD Kerberos authentication on Azure files.
It’s possible for users to accidentally delete the user profile or access the personal information of different users. This is common if you do not put in place adequate directory-level permissions. Such mishaps are costly and need to be avoided by ensuring all users have the proper permissions.
Configure the session hosts
Configuring the session hosts is required for you to be able to access Azure file shares from an Azure AD-joined VM for FSLogix profiles. To do this, you can follow the steps below:
You first need to enable the Azure AD Kerberos functionality and there are a few methods you can use to do this:
You can also configure the Group policy and use it for the session host: AdministrativeTemplates\System\Kerberos\Allow retrieving the Azure AD Kerberos Ticket Granting Ticket during logon
Lastly, you can create the following registry value on the session host: reg add HKLM\SYSTEM\CurrentControlSet\Control\Lsa\Kerberos\Parameters /vCloudKerberosTicketRetrievalEnabled /t REG_DWORD /d 1
If you want to use Azure AD with a roaming profile solution such as FSLogix, then the credential keys in Credential Manager should be from the currently loading profile. Having it set up this way means that you’ll be able to load your profile on many different VMs. By simply running the command below, you can create a new registry value. This enables the setting: reg add HKLM\Software\Policies\Microsoft\AzureADAccount /v SLoadCredKeyFromProfile /t REG_DWORD /d 1
Configure FSLogix on the session host
Configuring a VM with FSLogix is possible by following a set of instructions whenever you configure a session host. You have several options available to make sure that the registry keys are set on all session hosts. These images can be set in an image or you could configure a group policy. See the steps for configuring FSLogix below:
If necessary, start by updating or installing FSLogix on your session host. In instances where you want to create the session host using the Azure Virtual Desktop service, you’ll need to have FSLogix already pre-installed.
To create the Enabled and VHDLocations registry values you should follow the instructions in Configure profile container registry settings. The value of VHDLocations should be set to: \\<Storage-account-name>.file.core.windows.net\<file-share-name>.
Test your deployment
The final step, after completing the necessary steps for the installation and configuration, is to test the deployment. This allows you to verify everything is working properly. You can do this by signing in with a user account with assignment to an application group on the host pool.
Before you sign in, make sure that the account that you are going to use has the necessary permission to use the file share. For any users that have previously signed in, you’ll find available existing local profiles that the service is going to use during the session.
If you don’t want to create a local profile, then you can create a new user account to use for your tests. Alternatively, you can enable the DeleteLocalProfileWhenVHDShouldApply setting by using the configuration methods that you can find in Tutorial: Configure profile container to redirect user profiles.
With these steps complete and the user sign-in successful, you can go ahead and check the profile in Azure Files.
Directions
Navigate to the Azure portal and sign in with an administrative account.
Next, go to the sidebar and choose Storage accounts.
You’ll need to then select the storage account that you had configured for your session host pool.
Once again, go to the sidebar and this time choose File shares.
Find the file share that you configured to store the profiles and select it.
What you should now see depending on whether everything has been configured correctly is a directory with a name formatted in the following manner: <user SID>_<username>.
In addition to testing your deployment, you may occasionally encounter issues with FSLogix products. Below is a table demonstrating some actions you can take, should you encounter challenges.
Issues
Issue
Actions you can take
Profile Container
Perform a comparative analysis between the data from this documentation and the current values of Status, Reason, and Error. Identify non-zero codes by looking at the log files. Verify you’ve met all requirements. The FSLogix Profiles product can only work properly if this patch is installed for users of Windows 7 or Windows Server 2008 R2. Additionally, check that the Enabled setting is set to 1. Check the ‘VHDLocations’ setting for a valid file system location. Check on the file server to see if the user has the necessary permissions to the VHD(X). Verify that the user is on the local FSLogix Profiles Include group rather than the Exclude groups there a pre-existing local profile for the user?
Office Container
Perform a comparative analysis between the data from this documentation and the current values of Status, Reason, and Error. Check for non-zero codes being returned by looking at the log files. Check that you’ve met all requirements. Check that the Enabled setting is set to 1. Check the ‘VHDLocations’ setting for a valid file system location. Verify that the user is on the local FSLogix ODFC Include group rather than the Exclude group. You should expect to NOT see OneDrive icons when using Windows Server 2016 as this is intended. When FSLogix is virtualizing Outlook Search you should also expect to NOT see Outlook in the windows indexing options.
Application Masking
Check that the rules have been moved to the Rules folder. Using sc query frxsvc and sc query frxdrv verify that the service and driver are running. Check for non-zero codes being returned by looking at the logs. Verify in the assignment files that the user is included in the assignment: Open the rule in the rule editor. Next, click the manage assignments button. Check that the concerned user is on the list and that the rule applies. In cases where folders or files are hidden from an excluded user then check that the Apply Rules to System button is not clicked.
Java Version Control
Verify that rules are loading properly by checking the IE Plugin for errors. From Tools > Manage Add-ons, check that FSLogix Internet Explorer Plugin is installing and enabling. Also, check that the rules move to the Rules folder. Additionally, check that you’re using 32-bit Java. Ensure that the Service and Driver are running.
Wrap Up About Azure Virtual Desktop
Organizations are witnessing a rapid change in the work environment as well as the preferences of employees. And as the popularity of cloud-based solutions grows organizations are having to invest in technology that supports a hybrid working model. This has plenty of potential benefits for any organization. Also, these include employee satisfaction garnered from some now preferring to work from home when possible.
By leveraging Azure Virtual Desktop, you can get a secure and cost-effective solution that eliminates the complexities of legacy virtualization infrastructure. This means no more fretting over managing licensing, RDS gateways, load balancing, and more.
In addition to the already extensive list of capabilities, Microsoft is now introducing Azure Virtual Desktop multi-session with Microsoft Intune and FSLogix Profiles for Azure AD-joined VMs. These new capabilities are going to further enhance the user experience and potentially increase productivity. Users will get an improved experience that gives them the familiar Windows 10 or Windows 11 experience. Without a doubt, these new features will help your organization to have a more efficient hybrid environment.
I came across this issue where joining the on-premise Active Directory failed during Windows Autopilot.
The full error message from the event viewer of the machine where the Intune Connector is installed.
Intune Connector event viewer error:
RequestOfflineDomainJoinBlob_Failure: Failed to generate ODJ blob RequestId: 9d1e4614-3217-4d7c-87ef-df7fceb648c9 DeviceId: 83c83fd7-10c8-49c8-9c15-8489ff126eed DomainName: Mydomain.LOCAL RetryCount: 0 ErrorDescription: Failed to call NetProvisionComputerAccount machineName=AutoP-PFv5HetaE InstanceId: C07C1188-586C-44BD-93C1-F236A633DA9B DiagnosticCode: 268435455 WinErrorCode: 8557 DiagnosticText: We are unable to complete your request because a server-side error occurred. Please try again. [Exception Message: “DiagnosticException: 0x0FFFFFFF. We are unable to complete your request because a server-side error occurred. Please try again.”] [Exception Message: “Failed to call NetProvisionComputerAccount machineName=AutoP-PFv5HetaE”]
The Intune Connector for your Active Directory creates Microsoft Autopilot-enrolled computers in the on-premises Active Directory domain. The computer that hosts the Intune Connector must have the rights to create the computer objects within the domain.
Microsoft Autopilot error details continued…
Follow the guide to delegate control to the computer account hosting the Intune Connector. It solved the issue in this case, as the rights was misconfigured.
Open Active Directory Users and Computers (DSA.msc).
Right-click the organizational unit to use to create hybrid Azure AD-joined computers > Delegate Control.
In the Delegation of Control wizard, select Next > Add > Object Types.
In the Object Types pane, select the Computers > OK.
In the Select Users, Computers, or Groups pane, in the Enter the object names to select box, enter the name of the computer where the Intune Connector is installed with Windows Autopilot.
Select Check Names to validate your entry > OK > Next.
Select Create a custom task to delegate > Next.
Select Only the following objects in the folder > Computer objects.
Select Create selected objects in this folder and Delete selected objects in this folder.
Select Next.
Under Permissions, select the Full Control check box. This action selects all the other options.
The idea of having a desktop that you can access from just about anywhere is an incredible option to have. Not only that but you can do so using your PC, tablet, or smartphone. As can be seen by the disruptions we witnessed to business activities at the height of the pandemic, the lack of viable options can be disastrous. Hence why the Windows 365 Cloud PC has been very well received by organizations since coming onto the scene in 2021. It gives organizations a solution that they may not have had a few years back.
You can provide desktops for employees regardless of where they are working from. Be it at home or in the office, the Cloud PC remains accessible and productivity levels can be maintained.
But, the key question is how secure is Windows 365? Can the corporate network remain secure with the use of Cloud PCs?
Getting started with Windows 365
Organizations that use Windows 365 will benefit from an end-to-end connection flow for all their employees thus allowing them to work in a secure environment. Windows 365 has been designed with Zero Trust principles being integral to the security structure.
What this means is that clients have a great foundation that allows them to apply controls that help them to better secure their environments across the 6 pillars of Zero Trust. Microsoft allows you to implement Zero Trust controls in the following areas:
Securing access to the Cloud PC – this is something that is crucial to Identity and it enables you to set the specific regulations concerning who can access the Cloud PC and under which conditions.
Securing the Cloud PC device itself – the actual Cloud PC devices that one uses to access corporate resources require extremely high security. So this is an important category that allows for the securing of the Endpoint by placing extra security measures on the devices themselves.
Securing the Cloud PC data and other data available while using the Cloud PC – this last area allows you to place additional security measures to secure the data itself that users will need to access. Also, you can place extra measures on how Cloud PC users can access the data.
Default features
Microsoft has a few features that are enabled on all new Cloud PCs by default. These include:
Virtual Trusted Platform Module (vTPM): a vTPM is a virtualized version of a hardware Trusted Platform module and is designed to be compliant with the TPM2.0 spec. What it offers you is a dedicated secure vault for keys and measurements. With trusted launch, your virtual machine will get its own dedicated TPM instance that will run in a secure environment outside the reach of any VM.
Secure boot: this next feature could be described as something that provides the foundation of trusted launch. Secure boot is a mode that is implemented in platform firmware and enhances the overall security posture by protecting against the installation of malware-based rootkits and boot kits. Basically, what you get is a system that ensures that only signed operating systems and drivers can boot. Therefore, any image that Secure Boot fails to Authenticate will be restricted from booting.
As a result of having the above features enabled, Windows 365 will support the enabling of the Windows security features below:
Hypervisor Code Integrity (HVCI)
Microsoft Defender Credential Guard
Automatic enrollment
Another key thing that Microsoft has advised clients to secure their Windows 365 Cloud PCs is to configure devices to enroll into MEM using automatic enrollment. However, to do that, you need to meet the following requirements:
Start by signing in to the MEM admin center as a Global administrator. If you are using the Trial subscription, then the account you used to create the subscription becomes the Global administrator.
Set up Windows 10/11 automatic enrollment
If you want to enroll both corporate and bring-your-own-devices, you’ll have to use MDM enrollment. In addition, you have to sign up for a free Azure AD Premium subscription.
Navigate to the MEM admin center. Select All services > M365 Azure ActiveDirectory > Azure Active Directory > Mobility (MDM and MAM).
Choose Get a free Premium trial to use this feature. This enables auto-enrollment using the Azure AD free Premium trial.
Select the Enterprise Mobility + Security E5 free trial option.
Click Free trial > Activate the free trial.
Choose Microsoft Intune to configure Intune.
Go to the MDM user scope and select Some. This enables you to use MDM auto-enrollment to manage enterprise data on your employees’ Windows devices. This will configure MDM auto-enrollment for AAD joined devices and bring your own device scenarios.
Click Select groups > Contoso Testers > Select as the assigned group.
And then for data management on your workforce’s device, choose Some from the MAM Users scope.
Choose Select groups > Contoso Testers > Select as the assigned group.
And then, for the remaining configuration values, you’ll use the default values.
Choose Save.
Windows 365 Business
Windows 365 comes in two different options to cater to the various businesses and their different needs. Microsoft intends for Cloud PCs to be available for both small and large enterprises. Therefore, smaller organizations have Windows 365 Business that can meet the needs of the business.
If your organization does not have an IT department/staff or central IT management solutions then this is the option for you. This option gives end users local admin rights to their Cloud PCs in a way that is typically seen with smaller businesses.
In instances where IT would like to use Windows 365 Business for a particular scenario, Microsoft recommends sticking to standard IT protocols. That is, of course, if you intend to set users as standard users on their devices. You can use Microsoft Endpoint to carry this out and to do so you need to follow the steps below:
The process starts with device configuration to enroll the devices in MEM using automatic enrollment.
In addition, it would be a good idea to have Microsoft Defender Attack surface reduction (ASR) rules enabled. This would be very useful because these rules are in-depth defense mitigations for specific security concerns, such as blocking credential stealing from the Windows local security authority subsystem.
Windows 365 Enterprise
When it comes to Windows 365 Enterprise, the process is slightly easier for IT admins. This is because, for the Enterprise license, Cloud PCs are automatically enrolled. Not only that but they also get reporting of Microsoft Defender Antivirus alerts as well as optional onboarding into Microsoft Defender for Endpoint capabilities.
By default, Enterprise users are automatically set up as standard users. However, admins still retain the option to make per-user exceptions when necessary. The guidelines for users of Windows 365 Enterprise Cloud PCs are as below:
Users should stick to standard Windows 10 security practices. This also means restricting access to your Cloud PC using local administrator privileges.
You need to deploy Windows 365 security baselines to your Cloud PC from MEM. Furthermore, you should utilize Microsoft Defender to protect your endpoints, especially all Cloud PCs.
Taking advantage of Azure AD conditional access is a must. With features such as multifactor authentication (MFA) and user/sign-in risk mitigation, you can significantly reduce the risk of unauthorized access to your Cloud PC.
Enhancing your security posture with Windows 365
Microsoft offers organizations security recommendations that are meant to enable you to improve your security. These guidelines are as follows:
Conditional Access
Microsoft recommends the use of Conditional Access policies to improve your authentication processes. These policies are central to the zero trust strategy and help to secure your corporate network by putting strict controls concerning which devices can access it and how. You can even configure Conditional Access policies to meet the specific needs of your business and your Windows 365 environment.
Microsoft Defender for Endpoint
Microsoft Defender for Endpoint (MDE) has been described as an enterprise endpoint security platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats. Organizations can connect MDE to their Cloud PC devices and thus have access to security procedures that are an industry standard for endpoint protection.
You can significantly improve your security because of how MDE can easily integrate with other Microsoft security tools. Clients with Windows 10 or Windows 11 licenses will get Microsoft Defender and Microsoft Defender Firewall as part of Windows Security which comes with their subscriptions. This also includes firewall and network protection, account protection, virus and threat protection, and device security among others.
Another thing to be aware of is that if you have a Microsoft 365 E5 plan then you’ll also get Microsoft 365 Defender. This service, which may also be purchased as an add-on for other Microsoft 365 subscriptions, compiles security data from the Microsoft 365 ecosystem and organizes it into a centralized dashboard.
And the way this dashboard has been designed simplifies the task for admins by making it easier to detect and respond to threats while setting aside the non-urgent. Ultimately, leveraging this security platform will help organizations to provide next-generation cybersecurity for their Windows 365 environment.
Intune compliance
The use of Intune compliance policies is highly recommended as a way to set the requirements and settings that users and devices must abide by to be considered compliant. These policies can be used in conjunction with Conditional Access policies for your Windows 365 environment. This means that you can block any non-compliant devices from accessing corporate resources until any issues have been resolved.
Regular updates
Another recommendation that Microsoft gives has to do with OS updates. Devices need regular updates to not only maintain high levels of security but to keep enhancing performance as well. Occasionally, vulnerabilities are discovered that may be exploited so updates will help mitigate those issues and provide new features as well. And when it comes to Cloud PCs, IT admins can use Endpoint Manager to configure Intune Windows 10/11 update rings and policies for Windows Update for Business.
Admin rights
With regard to Windows 365 Business, the target market is small businesses that may not have an IT team to manage the environment. So it makes sense that users are granted local admin rights. For Windows 365 Enterprise, on the other hand, users will not get those same privileges. And this is by default so as to be in line with Windows 10/11 security guidance.
Integration
Microsoft further enhances the overall security by having an integration between Microsoft Defender for Endpoint and Windows 365. What this means is that security and endpoint admins can collaborate on the management of the Cloud PC environment just like for any regular physical endpoint. If subscribed, Cloud PCs will:
Send data through to Microsoft 365 Secure Score.
Have the option to view unhealthy PCs on the Microsoft Defender for Endpoint Security Center and threat analysis dashboards.
The response of Cloud PCs to remediation measures will replicate that of any other managed devices.
Deployment of security baselines
Every organization needs specific security controls that can help to address its cybersecurity needs. To ensure the highest level of security, Microsoft recommends using industry-standard security measures that have been well-tested.
With Windows 365 security baselines, you’ll be getting Microsoft-recommended security measures that are based on best practices and expert feedback. This will help to improve the security of your Cloud PCs because of the recommendations you benefit from. Windows 365 security baselines are going to affect the following areas:
Windows 10 settings: 1809
MDATP settings: version 4
Edge settings: April 2020 (Edge version 80 and later)
Applying Windows 365 baselines
Microsoft also optionally allows you to apply Windows 365 security baselines to the Azure AD groups containing Cloud PC devices in your tenant. Once you are ready to deploy the security configurations, you’ll follow the steps below:
Navigate to the Microsoft Endpoint Manager admin center and sign in. Then select Endpoint Security > View Security Baselines.
Select Cloud PC Security Baseline (Preview).
Next, you select Create Profile and then give a name for the profile.
The groups of settings for the baseline you chose can now be viewed on the Configuration settings tab. If you want to view the settings in a particular group as well as the default values for those settings in the baseline, all you need to do is expand the group. And if you want to see specific settings:
Select a group to expand and from there you can review the available settings.
You can use the search bar to type in specific keywords so that you get results displaying only the groups that match your search criteria.
Default configurations
All the settings in a baseline will have default configurations for that particular baseline version. To cater to varying business needs, Microsoft gives you the option to reconfigure the default settings. You will also notice that depending on the intent of the baseline, some baselines will have the same setting but will use different default values for that setting.
Next, go to the Assignments tab and select a device group with Cloud PCs to include. After that, you’ll need to assign the baseline to one or more groups with your Cloud PCs. You can use Select groups to exclude to fine-tune the assignment.
After completing the above and you’re ready for deployment, go to the Review + create tab and review the details for the baseline. To save and deploy the profile click on Create.
Application of the baseline to the assigned group is carried out immediately following the creation of the profile.
Implementing Conditional Access
Conditional Access is a system designed to enhance the security of corporate networks by restricting access to verified and compliant devices. Being a policy-based approach allows you to configure the specific conditions that you want to apply to the access controls. As Microsoft puts it, these policies are basically “if-then” statements. If a user needs to access certain resources on the corporate network then it follows that he/she will need to meet certain requirements. Using Conditional Access can help you to accomplish the following:
◆ Enable users to maintain productivity levels wherever they may be.
◆ Safeguard corporate resources.
Assigning conditionalcccess policies to cloud PCs
Windows 365 Enterprise admins should be aware that Conditional Access policies aren’t set for tenants by default. So to assign policies to the Cloud PC first-party app you’ll need to use either of the following services:
◆ Azure
◆ Microsoft Endpoint Manager by performing the steps below:
Navigate to the MEM admin center and sign in. Proceed to select Endpoint Security > Conditional Access > New Policy.
The specific Conditional Access policy that you want will require you to provide a name for it.
Go to the New Policy tab and select Specific users included which you’ll find under Users and groups. Next, you need to pick the specific user or group that you want to target with the policy. You also get the option to Exclude certain users or groups if that’s the way you want to set up.
Select No cloud apps, action, or authentication contexts selected. You can find this option under Cloud apps or actions.
Select Cloud apps > Include > Select apps.
Next, head over to the Select pane. Here you’ll need to search for and select the apps below:
Windows 365 (you can also search for “cloud” to find this app).
Windows Virtual Desktop (this may also appear as Azure Virtual Desktop)
More to know about Windows 365
Ensuring that the policy is applied to the Cloud PC end-user portal as well as the connection to the Cloud PC.is achieved by choosing both of the apps above. Choosing both of these apps is also necessary if you want to be able to exclude apps.
Fine-tuning a policy can be performed by going over to Access and then choosing the options that you want to apply to all objects assigned to this policy.
Before you proceed any further you may want to test the policy. This can be done by going to Enable Policy and turning the setting Report-only to Off. This will prevent the policy from being applied as soon as you’ve completed the creation process.
All that’s left now is for you to select Create and you’ll complete the creation of the policy.
If you want to see the list of your active and inactive policies, navigate to the Policies view in the Conditional Access UI.
Windows 365 wrap up
Remote desktop services offer countless benefits to businesses that can help enhance the overall performance of the business. Businesses can easily have hybrid workforces without having to sacrifice productivity. Not only that but services like Windows 365 ensure that if an unexpected event such as the COVID-19 pandemic occurs, the disruption to business activities can be minimized.
However, all of this doesn’t mean much without the best security features you can get to safeguard corporate data as well as the physical devices that employees use. And Microsoft has provided Windows 365 clients with a wide array of security features to ensure that Cloud PCs have next-generation protection. This will make it such that the user experience becomes significantly better.
Cloud computing and Cloud PC has come a long way in the last couple of decades. As a way of delivering various on-demand IT resources over the internet, cloud computing has an endless list of applications. These can then offer individuals and organizations alike access to resources that may otherwise be beyond their means.
As you can imagine, the cost of running an on-premises IT environment can be very steep. This is why cloud computing is being adopted by a lot of organizations as they realize the benefits and convenience you get. And Microsoft has been providing these services for a long time but with Windows 365, the company is looking to make cloud computing even better.
Windows 365
Windows 365 is a Desktop as a Service offering that was introduced by Microsoft in 2021. It is designed to provide both small and large organizations with a cloud computing environment that can adequately meet the various needs. And when you consider that Microsoft already had other virtualization technologies on offer, you can trust that this new service will give you some of the best of those other technologies.
In fact, Windows 365 is built on the Azure infrastructure so that already breeds confidence in the service. Microsoft has basically leveraged its existing products and gone for a new approach to delivering virtual desktop infrastructure. Organizations can use the Cloud PC to increase security as well as productivity. In addition, having a cloud-based Windows PC can also help employees collaborate better regardless of where they physically are.
By using the Windows 365 Cloud PC, users will be able to stream their Windows PC to any supported device. And this is something that you can do using either a browser or a native RDP client.
Rooted in simplicity
Arguably the key foundational concept of Windows 365 is simplicity and so Microsoft has designed the service to be relatively easy to set up and use. In line with that, you’ll get to use all your favorite tools such as Microsoft 365, Microsoft Dynamics 365, Microsoft Power Platform, and plenty more.
Furthermore, Windows 365 comes in two editions to cater to both small and large enterprises. The Windows 365 Business edition targets the small to medium enterprise sector that may only need a few desktops. Organizations can get up to 300 desktops and will be charged a fixed rate that depends on the selected hardware configuration.
For larger enterprises, there is Windows 365 Enterprise which can help you to integrate the desktops with your existing Azure virtual network.
Simplifying virtual desktop infrastructure
One of the things that Windows 365 aims to do is to ensure that it can avail cloud computing to as many people as possible. With traditional VDI environments, you would need to set up a server, install applications, and then provide access to users.
But, Windows 365 does away with all of that. Microsoft has designed a product that has all the building blocks automated for you and will take care of all the virtualization. In addition, the service can scale with you in a highly optimized way to use Microsoft 365 apps.
Your organization doesn’t need to worry about the hardware and software configurations of the devices that your users have. Admins will be particularly glad to hear this because it means that deployment will become significantly easier and faster.
Traditional VDI may sometimes have limitations regarding where one can get access. This is not so with Windows 365 as users can access their Cloud PCs from anywhere on almost any device. The kind of freedom that Windows 365 gives its users is what makes it the ideal product for an increasingly hybrid world.
Device requirements
So, before you get started with setting up your Windows 365 environment, you’ll need to find out what the device requirements are. Are there any specific devices that your organization needs to purchase if you want to use Windows 365? Fortunately, there’s not much to worry about in this regard because Microsoft wants to make accessing Cloud PCs convenient and easy.
Therefore, Windows 365 will do this by allowing you to use most devices which Microsoft also hopes will help you reduce your IT costs in the hardware department. Because Windows 365 is essentially PC hardware that runs in the cloud, the importance of your actual physical device is significantly less.
As long as you have an internet connection, you’ll be able to operate a reasonably powerful Windows PC using just about any device. To access this Cloud PC, you can use any modern browser or the Remote Desktop app.
Additional benefits of Cloud PC
A setup like this is going to be extremely beneficial for organizations that have a sizeable remote or seasonal workforce. Your organization won’t need to make a massive investment in hardware for all those employees. Even better is the fact that they’ll be able to easily access these Cloud PCs anywhere without losing any progress.
In short, all Windows 10 and Windows 11 devices should be compatible with Windows 365. The best part, however, is that clients will be able to easily stream a Windows 365 session to hardware running macOS, iOS, Linux, and Android.
However, for the best experience, Microsoft recommends devices that have a traditional keyboard and mouse. For the most part, as long as your device has an HTML5 browser and a DSL connection or a wireless internet connection capable of streaming a video you will be just fine. The amount of bandwidth that you’ll need, however, will depend on your workload.
How much does it cost?
Microsoft offers Windows 365 at varying prices to cater to the different needs of the target organizations. From the small outfit needing only a handful of PCs to the larger enterprises that may require unlimited options. Not only that but it also helps to ensure that users will only pay for what they need.
So, support staff can get a Cloud PC that works for them, and individuals such as engineers that have heavier computing needs can also get something that suits them. You can get Cloud PCs in multiple configurations from $20 per user per month for the lowest-end SKU, to $162 per user per month for the most expensive one.
This fixed per month pricing model is something else that distinguishes Windows 365 from Azure Virtual Desktop which is consumption-based. And if the need to scale up ever arises then you have the option of doing that by getting a different subscription.
Windows 365 Business Edition
For the Windows 365 Business edition, the $20 per user per month fee is going to get you a single virtual core, 2GB of RAM, and 64GB of storage. Although you will require Windows Hybrid Benefit, which is Microsoft’s Bring-Your-Own license model that is designed to help clients to apply existing (or new) licenses toward the cost of a product.
Otherwise, if you don’t have Windows Hybrid Benefit then the cost goes up to $24 per user per month. At the other end of the spectrum, clients will be able to purchase the Business SKU that offers eight virtual cores, 32GB of RAM, and 512GB of storage for $158. And similar to the previous one, without Windows Hybrid Benefit the cost goes up, this time to $162.
Larger organizations have the Windows 365 Enterprise edition designed for them and the pricing range is similar. Users that have lighter computing needs can get a single virtual core with 2GB of RAM and 64GB of storage for $20 per user per month. And for the other users that require virtual machines that can deliver significantly more, you can get an option that gives you eight virtual cores, 32GB of RAM, and 512GB of storage for $158 per user per month.
Provisioning with Cloud PC
The provisioning process is going to create a Cloud PC virtual machine and then set it up for a user. Provisioning also enables the completion of other tasks that will prepare the machine for use as well as the sending of access information to the user. To start the process, admins will have to provide configuration details to set up the process.
Once that’s been done, users that have a Windows 365 license that matches the configuration details will automatically get Cloud PCs provisioned for them. However, each user and license pair can only have one Cloud PC provisioned for them because the provisioning setup works on a one-time per user and per-license basis. The steps of the provisioning process are given below:
A provisioning policy is created to manage access to the Cloud PCs. These provisioning policies are integral to the process because they are responsible for building, configuring, and availing Cloud PCs to end-users. As such, each policy needs you to provide information about the on-premises network connection, the image used to create each Cloud PC, and an Azure AD user group.
The provisioning process will begin with the assignment of a Windows 365 license to users in the Azure AD user group. Subsequently, Windows 365 will then proceed with the automatic provisioning of the Cloud PC. And after doing that, the necessary access information will be sent to the user. The automation is performed in 3 phases that will remain invisible to the administrator.
Once all the above has been carried out successfully, what only remains is for the end user to get the access data that will provide them with access to sign in to the Windows Cloud PC from anywhere.
Improving the Cloud PC setup process
In the first few months of 2022, Microsoft announced that it was implementing a few changes meant to make setting up Cloud PCs even easier. The announcement informed us about how Windows 365 was going to get the “join” feature. Azure AD joined devices are those whose computer object is no longer stored in the on-premises Active Directory Domain Services environment.
Instead, it is now located in Azure Active Directory. By using Azure AD Join you’ll be able to join devices directly to Azure AD without the need to join to on-premises Active Directory. And all this can be done while keeping your users productive and secure. Your admins can easily leverage Azure AD Join for both at-scale and scoped deployments. According to Microsoft, this feature was highly requested by organizations who wanted to simplify the onboarding process.
Microsoft’s announcement
When Microsoft made the announcement, it was said that Azure AD join had been the most requested feature since Windows 365 reached general availability. So, admins will be glad to know that they now have the possibility of using Azure AD join as a Cloud PC join type option.
Therefore, what this means for organizations is that you no longer need to have an existing Azure infrastructure to use the service but just your Azure AD users. All of this has been done to make it easier for admins to onboard users using Azure Active Directory.
Expectedly, this presents a massive upgrade, especially when looking at how integral Azure AD is to Microsoft’s identity and security services. Bringing the ‘join’ feature to the Windows 365 platform will go a long way in maintaining the theme of ease of use that Microsoft has described for its Cloud PC.
Before this upgrade, the ‘join’ feature had helped businesses that use the on-premises version of Active Directory by functioning as a device-joining bridge. Simply put, adding Azure AD Join to the Windows 365 platform is going to enable admins to enroll devices without the need to have on-premises Active Directory. Now all you need to do is use your Azure AD users.
Accessing your Cloud PC
After everything has been set up it’s time for users to learn just how they can connect to the Cloud PC. We need to clarify what clients can be used as well as what options the end-users will have. Also, we need to know how administrative credentials can be provided to the end-user. Microsoft has provided two ways for users to connect to the Cloud PC:
Web browser – the first method that users have for accessing the Cloud PC is via a web browser. All you have to do is simply navigate to windows365.microsoft.com. Once there, you can log in with the user credentials that have a desktop provisioned. The portal will show you an overview of the desktops available to you. However, to access the Cloud PC using this website, users’ devices need to meet the following requirements:
a modern browser like Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox (v55.0 and later).
Task management
When using windows365.microsoft.com, end users can carry out various tasks on their Cloud PCs. They only need to select the gear icon on a Cloud PC card.
rename: doing this will change the name of the Cloud PC that the user sees on the website. But, performing this action doesn’t change any name in Microsoft Endpoint Manager. Nor does it change Azure Active Directory, on the device, or in the Remote Desktop Apps.
restart: this will restart the Cloud PC.
troubleshoot: whenever a user is encountering challenges with connecting to the Cloud PC, this will help to resolve those challenges. A few checks will verify that all the files and agents necessary for connectivity have been properly installed. There will also be a check for the availability of Azure resources.
Remote desktop – the second method that Microsoft offers clients for connecting to the Cloud PC. This works by using the Microsoft Remote Desktop app. This is designed to enable users to access and control a remote PC, including a Cloud PC. So, for those who have been using Azure Virtual Desktop, this is an app they will already be familiar with. Setting up the Remote Desktop is a relatively simple process that requires you to follow a few steps:
the next step will require you to enter your Azure Active Directory credentials.
you will then see the Cloud PC appear on a list. Simply double-click it to launch.
Cloud PC security
Microsoft provides Cloud PCs with good security measures straight out of the box. And just like you have with your physical computers, Windows 365 Cloud PCs will come with Microsoft Defender. This helps to ensure that your device is secure from the first-run experience.
Also, the provisioning of the Cloud PCs is done using a gallery image. To ensure improved security, the image will have the latest updates for Windows 10 through Windows Update for Business. However, there are a few differences between what exactly you’ll get for Windows 365 Business and for Windows 365 Enterprise.
Windows 365 Business
Since Windows 365 Business is a service aimed at smaller organizations, particularly those that may not have IT staff, users on this edition are granted local admin rights to their Cloud PCs. So, this situation basically replicates what happens with a lot of small businesses. And users purchase computers and retain local admin rights.
For IT departments that want to use Windows 365 Business for particular cases, they need to follow standard security practices. These intend to make those users standard users on their devices. To use MEM for this approach, you’ll need to follow the guidelines below:
The process starts with device configuration to enroll the devices in MEM
using automatic enrollment.
The next step involves the management of the Local Administrators group.
This can be done using Azure AD or MEM.
In addition, it would be a good idea to have Microsoft Defender Attack Surface Reduction (ASR) rules enabled. This would be very useful because these rules are in-depth defense mitigations for specific security concerns. These include blocking credential stealing from the Windows local security authority subsystem.
Windows 365 Enterprise
When it comes to Windows 365 Enterprise, you’ll start to see some significant differences right away. This edition intends to serve organizations that have dedicated IT teams. This makes things slightly easier for IT, too. It provides a system that is bases on the management and security that Microsoft Endpoint Manager provides. All Cloud PCs in Windows 365 Enterprise configure users as standard users by default.
However, admins still have the ability to make exceptions on a per-user basis. Furthermore, all Cloud PCs will be enrolled in MEM with reporting of Microsoft Defender Antivirus alerts. You’ll also get the ability to onboard into the full Microsoft Defender for Endpoint capabilities. Microsoft makes the following security recommendations for users of Windows 365 Enterprise:
Users should stick to standard Windows 10 security practices. This also means restricting access to your Cloud PC using local administrator privileges.
You need to deploy Windows 365 security baselines to your Cloud PC from MEM. Furthermore, you should utilize Microsoft Defender to protect your endpoints, especially all Cloud PCs.
Taking advantage of Azure AD conditional access is a must. With features such as MFA and user/sign-in risk mitigation, you can significantly reduce the risk of unauthorized access to your Cloud PC.
Wrap up about Cloud PC
There has been a lot of talk about remote work and hybrid work environments in recent years. And with the growing interest, a product like Windows 365 is perfec to meet the needs of most organizations. The flexibility and scalability of the platform offer an endless list of benefits. And it makes it valuable to users both at home and in the office.
Additionally, Microsoft built the product to be simple to configure. It’s additionally easy for businesses that don’t have specialist IT professionals on staff. All of these benefits, among many others, combine to give you an incredible virtual experience that runs on the highly secure Microsoft Cloud.
Organizations have countless products that they have to enable them to optimize the productivity of staff members. These products can come from different vendors and so it’s extremely important to guarantee the quality of these tools. And when there is a lifecycle policy available, like with Windows 365 lifecycle, organizations are confident. They can be certain that the products they are purchasing have been rigorously tested, are built extremely securely, and will meet any necessary compliance and security regulations. With Windows 365, clients know that they are using a product that meets all of the above and can perform to very high standards.
Windows 365 Lifecycle Policies
Microsoft gives its customers products that come with industry-leading lifecycle policies. These ensure that when purchasing a product, you’ll be receiving something with consistent, transparent, and predictable guidelines for software support and servicing.
And these policies are valid for all Microsoft customers regardless of where they are across the globe. However, it’s important to remember that how these policies are used will depend on the regulatory requirements in other countries. Also, the application of these policies may differ according to the industry sector.
The level of quality that customers get is a result of the development process. Microsoft puts into high-quality methods into these Windows 365 lifecycle policies. In addition to the specialists at Microsoft, the process also involves customers, partners, and analysts to produce a policy that meets all expectations.
Because of this, customers can plan better and manage their support requirements effectively. Microsoft provides Fixed Lifecycle policies for products that have defined end-of-support dates at the time of release. Then, for products that will receive continuous support and servicing, there are Modern Lifecycle Policies.
Fixed Windows 365 Lifecycle Policy
This type of policy is aimed at plenty of commercial and some consumer products. Customers can acquire through retail purchase and/or volume licensing. It is a policy that offers:
Defined support and servicing Lifecycle timeline at the time of product launch.
A minimum of five years of Mainstream Support which is the first phase of the product lifecycle.
Receiving the support may possibly require you to deploy the latest Service Pack or update.
Modern Windows 365 Lifecycle Policy
This type of policy is designed for products that will be serviced and supported continuously. However, there are certain conditions that need to be met for products and services to remain in support. These requirements are as follows:
It will be the customer’s responsibility to ensure that they stay current. This includes servicing and system requirements that are defined for a particular service or product.
Customers also need to verify that they are licensed to use the service or product.
It’s again necessary to check that Microsoft currently offers support for that service or product.
Microsoft provides a modern lifecycle policy for Windows 365. This ensures Cloud PC users will have a great product that has continuous support.
The Cloud PC lifecycle
Microsoft has developed a setup whereby Windows 365 will coordinate and manage the lifecycles of all Cloud PCs. And due to the fact that Cloud PCs exist only in the cloud, the management of their lifecycles will be significantly easier than that of physical Windows devices. The lifecycle of the Cloud PC comprises 5 stages which are:
Provision
Configure
Protect
Monitor
Deprovision
Provision
In keeping in line with the goal of making things simple, Windows 365 provides clients with an optimized experience for Cloud PC deployment. Microsoft has integrated the admin experience for setting up deployments into the MEM admin center.
The provisioning process will prove to be easier than one may imagine because it is an automated one. All you need to do is assign a Windows 365 license to a user. Then, add them to a group targeted with a provisioning policy, and the provisioning of the user’s Cloud PC will proceed automatically. The process will:
create a Cloud PC virtual machine.
set it up for the end-user.
perform any other necessary tasks to ready the Cloud PC for use.
send access information to the user.
A simplified admin experience
What Microsoft has done is create a simplified admin experience that makes the provisioning much simpler and more straightforward. Once you’ve finished providing a few configuration details, Cloud PCs will be automatically provisioned for all users who have a Windows 365 license and matching configuration details.
Because this process is a one-time per user and per license process, a user and license pair can only have a single Cloud PC provisioned for them. The complete process is going to follow the steps below:
Starts with the creation of a provisioning policy to manage access to the Cloud PCs. Provisioning policies are key to the entire process as they are responsible for building, configuring, and availing Cloud PCs to end-users. Each policy requires you to provide details regarding the on-premises network connection, the image used to create each Cloud PC, and an Azure AD user group.
Assignment of a Windows 365 license to users in the Azure AD user group will begin the provisioning process. And the provisioning of the Cloud PC will be carried out automatically by Windows 365. After which it will then send the necessary access information to the user. The automation is going to proceed in 3 phases that will be invisible to the administrator.
The last part of the process involves the end-user receiving the necessary access information. This will allow them to sign in to the Windows Cloud PC from anywhere.
Configure
As for Cloud PCs, they need to be configured and secured similarly to any other endpoint in your environment. Microsoft integrates configuration into the provisioning process thus making it simpler. Every Windows 365 Cloud PC will either be:
Azure AD joined or
Hybrid Azure AD joined.
Azure AD joined devices can be deployed by any organization regardless of the size or sector of a business. Moreover, Azure AD join will work in hybrid environments. This gives you access to both cloud and on-premises apps and resources. These devices can be signed into using an organizational Azure AD account.
To enhance the security of corporate resources, access can be controlled depending on the Azure AD account as well as the Conditional Access policies that govern the device. You also get Mobile Device Management (MDM) tools. These include Microsoft Intune or Microsoft Endpoint Configuration Manager. Both allow admins can use to enhance security and establish greater control over Azure AD joined devices.
Great for hybrid organizations
Hybrid Azure AD joined devices are joined to your on-premises Active Directory and registered with Azure Active Directory. This scenario can be a good option for hybrid organizations that already have on-premises AD infrastructure. The hybrid Azure AD joined devices can be signed into with organizational accounts. This works by using a password or Windows Hello for Business for Win10 and above. The key capabilities available include:
Configuration Manager standalone or co-management with Microsoft Intune
SSO to both cloud and on-premises resources
Conditional Access through Domain join or through Intune if co-managed
Self-service password reset and Windows Hello PIN reset on lock screen.
Once the Cloud PCs have been joined they will then be enrolled into Microsoft Endpoint Manager. Because of this enrollment, every Cloud PC will be instantly ready for Azure AD Conditional Access. And management through Microsoft Endpoint Manager granted. And this also includes co-management if necessary.
Microsoft Endpoint Manager plays the vital role of using compliance policies. They enable you to verify that your Cloud PCs are compliant. Understandably, when it comes to cloud computing, security is of very great concern. Windows 365 does a great job of addressing that through the optimized security baseline that is available for Cloud PCs. Leveraging this baseline would be a good way to securely configure your Cloud PCs with minimal overhead.
However, in case you have concerns, the baseline is optional. Additionally, you’ll find that these baselines have been optimized to ensure that remote connectivity won’t be affected.
Protect
The integration between Windows 365 and the rest of Microsoft 365 intends to ensure that you can secure your Cloud PCs to meet your standards. Similar to physical devices that come with Microsoft Defender for Endpoint, the Windows 365 environment will also get the same security.
Because of Microsoft Endpoint Manager’s integration with Microsoft Defender for Endpoint, your Cloud PCs will get instant protection as soon as they provision occur. As a result, Cloud PCs get excellent security measures in place from the first-run experience.
Gallery imagery
Also, it’s worth noting that the provisioning of Cloud PCs uses a gallery image. And to further strengthen your security, the image will have the latest updates for Windows 10 through Windows Update for Business. Among the available features include the ability to use the endpoint detection and response capabilities of Microsoft Defender for Endpoint to determine device risk.
Similarly, you can also get protection for your Windows 365 environment through Azure AD Conditional Access. This protection comes with an option that would be of great interest to certain users whereby you can exclude Windows 365 itself from device compliance policies.
The advantage that this has is that it allows your end users access to their Cloud PCs from any supported device they choose. However, to ensure that those users are securely authenticated, Windows 365 offers multi-factor authentication, sign-in risk, and various other controls.
Updates are another key element in ensuring a highly secure Cloud PC environment. With that in mind, Windows 365 will carry out the installation of the latest quality updates using the Windows Update auto-scan ability.
It’s important to verify that your end users sign in to their newly provisioned Cloud PCs as soon as possible so that the necessary updates can install swiftly. Another thing that you can do to strengthen security is to disable the clipboard and drive redirection so that you optimize data loss prevention. By disabling this feature, users won’t be able to:
Copy or paste information from their Cloud PCs to other unmanaged locations.
Save files to their personal devices from Cloud PCs.
Monitor
For Windows 365 to work effectively for its users, it’s extremely important to verify that the end user gets a virtual machine that can adequately meet their needs. To aid in this operation, Windows 365 integrates with the Endpoint analytics in Microsoft Productivity Score.
These analytics are important for providing you with insights that allow you to measure how your organization is working as well as the quality of the experience that you are delivering to your users.
Leveraging the data on offer can help you identify policies or hardware issues that are causing problems for end users such as long boot times or other disruptions. All of this generally stems from IT not having enough feedback or visibility into the end user experience.
So to resolve this, Endpoint analytics aim to improve user productivity while simultaneously reducing IT support costs thanks to the provision of insights into the user experience.
Additionally, Endpoint analytics gives you a measurement of the compute and memory load on your Cloud PCs. Following this, you can use Windows 365 to resize those Cloud PCs so that they can meet the needs of different users and their apps.
A seamless experience
Along with other device actions, the resize is available in Microsoft Endpoint Manager. And setting it up this way allows you to have a seamless experience between your Cloud PCs and other endpoints.
Another tool that you can use to enhance Cloud PC monitoring and remediation is Proactive Remediation. These remediations are script packages that can detect and fix common support issues on a user’s device before users even realize there’s a problem.
By using these remediations, you can vastly improve the end user experience as well as reduce the load on support staff. They are also very flexible so you can schedule them to run hourly, daily, etc. Not only that but you can create your own script packages to perfectly meet your requirements.
Alternatively, you can deploy one of the provided script packages that should help you in reducing support tickets. Ultimately, by using Proactive Remediation, you can extend the built-in Microsoft 365 optimizations that are provided by Windows 365. Among these optimizations include those for a heterogenous IT environment.
Deprovision
Now and again a situation may arise that may require you to revoke a user’s Cloud PC access. And Windows 365 provides you with a couple of remedies. You can use these to remove anyone’s access.
The first method you can use involves removing the user’s license or targeted provisioning following which the Cloud PC will transition into a seven-day grace period. The potential benefit of this option is that it allows for errors and reinstatement in a way that does not affect the user.
Alternatively, if you need to block access immediately, you can disable the user account in the on-premises Active Directory. You can additionally revoke the user’s refresh tokens in Microsoft Azure Active Directory.
So, at the expiration of the seven-day grace period, Windows 365 will then deprovision the Cloud PC and its storage completely. The encryption of Windows 365 Cloud PCs using server-side encryption in Azure Disk Storage (platform-managed keys) helps to ensure that the devices deprovision securely.
However, if you find yourself in a situation whereby you determine that removing a user’s license was the right course of action and not a mistake, then you don’t need to wait out the seven days.
Windows 365 allows you to proceed with your action by clicking on the In Grace Period state and then selecting End Grace Period. Consequently, this will transition the Cloud PC to the state of Deprovisioning while the Cloud PC is deleted.
Cloud PC operating systems
As I’ve already gone over above, Windows 365 lifecycle policies govern operating systems’ servicing and support. And this also includes end of support. When we talk of lifecycle we are referring to the period during which Microsoft provides support for the operating system as well as releases regular security updates.
Also, we find that not all products share the same lifecycle timeline. The lifecycle timeline of each product will be determined by its respective lifecycle policy. And this will also be consistent by product family for new and future versions. With the older products, however, lifecycle timelines may differ so there will be a need to verify the necessary information.
Windows 365 Cloud PCs run on the Windows OS and are therefore governed by the Microsoft 365 Lifecycle Policy. When the operating system on a Cloud PC eventually reaches the end of support, it will no longer receive security updates, non-security updates, and assisted support.
Image status
Windows 365 keeps up to date of all necessary end of support information in Microsoft Endpoint Manager. There the information will be located on the Provisioning policies page under Image status. Below is information you can use to verify whether the OS on the image within each provisioning policy is supported or not.
Image status
Gallery image
Custom image
Supported
This lets you know that the Cloud PCs that have been created using this policy have a Windows operating system that is supported by Microsoft and can thus receive updates.
Same as gallery image.
Warning
In this scenario, the OS would have expired within the previous six months. So the Cloud PCs that were created using this policy have an OS that is no longer supported. Because of this, those Cloud PCs are extremely vulnerable and don’t benefit from security updates.
Same as gallery image.
Unsupported
The Cloud PCs created using this policy would be running a Windows operating system that hasn’t been supported for over six months. So this is a policy that can no longer be assigned to any users. Consequently, you will need to resolve the issue by updating the OS image in the provisioning policy to an image with a supported OS. All Cloud PCs that were created using this policy are vulnerable and no longer receive security updates. Furthermore, they cannot be provisioned or reprovisioned. If you were to attempt to provision a Cloud PC using this policy you would not be successful and face a Windows Image out of Support message.
Not applicable.
You can also find the status values for custom images under the OS support status column on the Device images page. Once we get to the end of support date, you’ll no longer be able to select gallery images that use the expired OS for newly created provisioning policies. In addition, those images also won’t be available for use when editing existing provisioning policies.
Wrap Up on Windows 365 Lifecycle
As with all Microsoft products and services, Windows 365 is governed by a Lifecycle policy enabling the delivery of industry-leading service to clients. In a world of rapidly increasing cybercrime, organizations are looking for products and services that get excellent support and regular security updates.
And as more and more organizations are migrating to the cloud and adopting Windows 365, the modern lifecycle policy that governs Windows 365 takes on even greater importance. It gives you a clear picture of what to expect from the provisioning of your Cloud PCs all the way to the deprovisioning protocols.
Leveraging the support that Microsoft provides will help your organization to run a more streamlined IT environment. Coupled with the ease with which you can deploy Cloud PCs to your users, this clearly highlights the principle of simplicity that Windows 365 is known for most. So, for any organizations that are considering a cloud computing environment, one such as Windows 365 would be a great option to consider.
The interest in cloud computing technology has grown significantly over the last few years. Although it has been around for at least a couple of decades, a lot of businesses simply lacked interest in adopting the technology.
But, since the COVID-19 pandemic, many now recognize just what value cloud computing brings to their organizations.
Among the many potential benefits, it can enhance the security of your corporate data, it can reduce IT expenditure, and it can also contribute to greater employee satisfaction. As a leader in this space, Microsoft wants to offer clients a platform that can deliver the best of cloud computing. And this is where Windows 365 comes in.
What is Windows 365?
Windows 365 is a service that Microsoft designed to offer clients an operating system on the cloud. This means that you can stream a Windows 365 PC to your PC, tablet, or even mobile phone. According to Microsoft:
“Windows 365 is a cloud-based service that automatically creates a new type of Windows virtual machine (Cloud PCs) for your end users. Each Cloud PC is assigned to an individual user and is their dedicated Windows device. Windows 365 provides the productivity, security, and collaboration benefits of Microsoft 365.”
So, what that ultimately means is that all those that are subscribed to the Windows 365 service will get access to all Microsoft apps and can access them using the Cloud PC on their device of choice. This allows Microsoft to address the growing need for hybrid work models as well as a platform that can offer flexible access to the Windows operating system.
And Microsoft assures prospective clients that their data will be extremely secure regardless of what device an individual may be using or where they may be working from. This is because all processes run on the highly secure network of Microsoft servers.
How it helps
As a result, your IT environment gets an excellent degree of protection that comes with all the benefits of the Windows Enterprise model.
Microsoft offers Windows 365 under two subscription models. Windows 365 Business which is aimed at organizations with 300 employees or fewer, and Windows 365 Enterprise which is meant for much larger organizations.
However, it’s worth noting that these two models both have the same range of features. As far as configurations go, we get twelve Windows 365 Cloud PC configurations with the cheapest one offering one vCPU, 2GB RAM, and 64GB storage, and setting you back $20 per user per month. At the other end of the spectrum, users that perform compute-heavy tasks have the option of purchasing a subscription that gives them 8 vCPUs, with 32GB RAM, and 512GB storage for $158 per user per month.
Analyzing Windows 365 Government
Microsoft wants to ensure that its Windows 365 Cloud PC offering is available to all organizations that require it. And this includes the federal government of the US. With this service, US government users can have Cloud PCs automatically created for them.
As a version of the Cloud PC designed for federal employees and contractors, Windows 365 Government will be offered for Government Community Cloud (GCC) and Government Community Cloud High (GCC High). According to Microsoft, this offering provides a full Windows 365 experience designed to meet the extremely high security and compliance requirements of the US government.
This will allow US government users to benefit from the power and security of the Microsoft Cloud to enhance the user experience through flexibility and innovation.
A better line of support
This service is going to extend to US government agencies, contractors, partners (State, Local, Federal Civilian, Defense), and native Indian tribes (US only). The users who will have access can stream their Windows apps, data, content, and settings from the Microsoft cloud to any supported device at any time in an extremely secure environment. Microsoft promises to deliver the complete Windows experience by offering the following advantages:
Personalization – you can easily stream all your apps, content, and settings to any supported device from the Microsoft cloud.
Powerful – Microsoft makes a point of emphasizing that the Cloud PC is a scalable service that brings you the complete Windows 10 experience on the device of your choice. And as of December 2022, clients will also have the option of Windows 11.
Simplicity – potential clients can provision and deploy Windows on a Cloud PC at their convenience using either Microsoft Intune or going through windows365.microsoft.com
Secure – the Cloud PC already has some great security benefits but those will be even further enhanced with the new security features that you can expect to get with Windows 11.
As one would expect, the cloud environment that US government users have access to is understandably different from what’s available to other organizations. For most other organizations, there is Microsoft 365 Commercial which is the standard Microsoft 365 cloud.
This is where we will find Enterprise, Business Essentials, Academic, as well as home Office 365 tenants. It comes with a comprehensive list of tools and features, widespread availability across the globe, and a very competitive pricing model. As far as the Government Community Cloud is concerned, we can look at it as a version of the commercial environment specifically designed for government use.
Unique differences
We’ll find that the majority of the features available are generally the same. But the biggest difference is that in this case, the data centers only present in the continental United States. This is so that the environment complies with the FedRAMP Moderate and adheres to the following requirements:
DFARS 252.204-7012 (As of February 2021 Microsoft will now attest to compliance)
DoD SRG Level 2 (with no provisional authority)
FBI CJIS (Criminal Justice Information Services)
FedRAMP High
Importance of the Government Community Cloud
The government cloud environment has to meet stringent security and compliance requirements some of which do not apply to the commercial environment. This is why Microsoft has found it necessary to create several, different cloud environments that can meet the various needs of the US government. Therefore, we find that there are 3 types of government clouds that Microsoft offers. These are:
Government Community Cloud – this particular type is ideal for local, civilian, and federal government agencies.
GCC High – this type is similar to the previous one but is for highly classified government users as well as those that they have business dealings with.
DOD cloud – this one is a level higher than GCC High and is specifically for intelligence agencies.
Microsoft has several cloud services and solutions that uniquely serve government employees. These are the services that we’ll find:
Microsoft Azure Government
This cloud gives you a platform designed with the key principles of security, privacy and control, compliance, and transparency at the heart. Because of this, government entities will benefit from a physically isolated instance of Microsoft Azure. It provides the highest level of security services to ensure that US government systems and applications can run seamlessly.
There are hundreds of different services available for businesses, organizations, and agencies that are looking for cloud computing services. Among these services, there are full virtual machines, services for mobile and web apps, file storage, backups, and databases to name a few.
What Microsoft Azure offers organizations is the ability to leverage the resources provided by the vast network of highly secure Microsoft servers. Doing this eliminates the need to host your own infrastructure. In turn, it could come at great expense to both purchase and maintain.
By using Azure, on the other hand, you can pay for what you need and no more. And if the need arises to scale your environment, then you don’t need to worry about purchasing even more hardware to do so.
With Azure, organizations can host email servers, user directories, and web servers. Additionally, they can accommodate databases, virtual machines, and file storage servers among other things. Taking advantage of what Azure has to offers a host of benefits. It means that organizations can basically hire a very secure data center that doesn’t cost as much as on-premises infrastructure.
Office 365 US Government
Office 365 is undeniably one of the key productivity tools for plenty of organizations. And Microsoft ensures that this service is also available to the US government. The Microsoft 365 for US Government Cloud offering for clients will include Windows 10, Office 365, and Enterprise Mobility + Security features for US government customers.
Additionally, to cater to the varying needs of different organizations, Microsoft offers several versions of this service. This means that educational institutions, nonprofits, customer service employees, and more can all get a version that meets their needs. It also goes without saying, the service is built to adhere to the strict security and compliance requirements of the US government.
Microsoft avails this service to various organizations including tribal entities and governments at the local, state, and federal levels. Those in the defense can benefit from Office 365. They also work with entity contractors who can also benefit greatly from using Office 365 for US Government.
Dynamics 365 Government
The US public sector has a large number of very unique requirements that are constantly changing. So, to cater to the needs of qualified US government entities Microsoft came up with Microsoft Dynamics 365 Government. This service represents the continuing progress of the highly protected environment that was previously named Microsoft CRM Online Government. With the evolution of the service, Microsoft offers protections to the government community cloud in the form of eight separate functions:
Customer Service
Customer Voice
Field Service
Finance
Guides
Omnichannel Engagement Hub
Project Service Automation
Remote Assist on HoloLens or HoloLens 2
Sales
Supply Chain Management
The service is available for several different organizations including the following:
Federal, state, local, tribal, and territorial government entities in the United States.
Private organizations that are using Dynamics 365 Government to provide solutions or services to various government entities.
Private organizations that deal with customer data and use Dynamics 365b Government to meet the government’s regulatory requirements.
Familiar experience
One of the best things about Windows 365 Government is how it aims to offer the same Windows experience. Government users can expect the same service that all other clients are used to. When using this platform, all Cloud PCs will be provisioned within a US government data center.
But, for those familiar with the Cloud PC, the experience will remain largely the same. If you’ve already experienced Cloud PCs in the commercial cloud, you’ll already be familiar. The experience you’ll get in the Government Community Cloud environment will offer you familiar tools and provisioning policy configuration.
Windows 365 Government is easier
This makes getting up to speed with Windows 365 Government significantly easier. And there is no need to train users to use a completely new service. Additionally, clients that use both Commercial and GCC environments will get the convenience of using the same identities and credentials.
Cloud computing using the Windows 365 Cloud PC is meant to eliminate as much as possible. Even the complexities that have been previously associated with virtualization technology are simplified. End-users get a transparent platform that is easy to use but also extremely secure.
But, using Windows 365 Government is also great for IT admins. They don’t need to worry about meeting the stringent security and compliance requirements of the US government. Ultimately, this gives Windows 365 clients a service that enables them to potentially reduce their operational costs. It effectively manages their hybrid environments as well as both legacy and modern applications.
Are all the available features supported yet?
Government users would like to know how extensive the features available for Windows 365 Government really are. Especially for individuals that are already familiar with the Cloud PC experience. However, it’s worth noting that there are features that aren’t as yet available. These include the following:
Configure installed language and region for provisioning Cloud PCs
Digital forensics and placing a Cloud PC under review
Unified dashboard
Virtualization-based workloads
Endpoint analytics support (this is supported in GCC)
Windows 365 Security baseline
RDP Shortpath for public networks
Windows 365 System based alerting on Microsoft Endpoint Manager for Cloud PCs
User initiated feedback in End User Portal and Windows 365 Web Client
Resize VM
How does it compare to AVD?
This is, as you would expect, one of the most frequently asked questions by people considering Windows 365. Windows 365 offers clients virtual desktops known as Cloud PCs. These come at a fixed per user per month cost whereas Azure Virtual Desktop uses a consumption-based pricing structure. Windows 365 Cloud PCs are dedicated to a single user. This is unlike AVD which is a more traditional VDI setup accessible to multiple users.
When it comes to management, Windows 365 offers a simplified system that resembles the management of physical devices. However, AVD is heavily reliant on Azure management concepts. Ultimately, what you get with Windows 365 is a platform that is built to fully enhance the user experience while AVD is geared more towards flexibility.
Setting up users
Microsoft has put in place a system that makes it relatively easy to set up users with Cloud PCs. Even when you need to onboard thousands of Windows 365 devices you aren’t going to necessarily require an entire team of admins to get the job done. One of the key areas of focus when it comes to Windows 365 is simplicity and that applies to the onboarding process as well. This means that the ease with which users can be set up allows a single admin to be able to onboard hundreds or even thousands of devices.
As Microsoft has explained, the tools available to admins and the management of Cloud PCs are very much similar to how admins handle physical devices. So even for federal government clients who want to bring their own image the simplified, accelerated onboarding process remains the same.
Regardless of whether you’re talking about a handful of devices or a thousand. The admin can easily upload a custom image to the provisioning policy and can then assign groups to it with each group having a single user or a thousand.
Establishing ease of use
Windows 365 aims to make the use of Cloud PCs a simple process for all its clients. But, working in a regulated US government cloud is typically not the easiest of things. This is why Microsoft is determined to extend the ease of use of Windows 365 to its government clients. For instance, GCC customers that want to have their data and Cloud PCs to be hosted in the government cloud can use the same identity and credentials as for the commercial cloud.
So, by doing this, Windows 365 Government makes it significantly easier for clients to access their Cloud PCs on the secure government cloud. On the other hand, admins will still be able to meet the very high security requirements of the US government. Also, organizations can potentially run their operations more cost-effectively as they adopt an increasingly cloud-based approach.
End-users have their experiences made simpler because of the potential to have one identity that can authenticate both to on-premises resources as well as provide easy access to their Cloud PCs in Microsoft Azure for Government.
And users can do this through the Windows 365 portal at windows365.microsoft.com or through the remote desktop app on Windows, MacOS, iOS, and Android. There is also a recent addition to this list with the Windows 365 native client app which has recently been put in public preview and can be found in the Microsoft Store.
Looking at the admin experience
Administrators will find that the cloud-native Windows 365 architecture for GCC is delivered to customers FedRAMP compliant. This means that admins will not need to make any other configurations thus keeping in line with the concept of simplicity. Admins can also stay in Entra (AAD) and Intune in Azure Commercial for the provisioning and administration of Cloud PCs in Microsoft Azure for Government (MAG).
Microsoft has also addressed the issue of clients who are already invested in the Microsoft Azure Commercial environment. Trying to rebuild everything in MAG would be a huge task that would probably come at a significant cost.
Therefore, Microsoft came up with the idea of a dual cloud execution that would see the identity and management planes remaining in the Azure Commercial environment. On the other hand, all the Cloud PC resources would be provisioned and accessed in the Azure for Government environment.
Management tools
One of the reasons why Windows 365 can repeatedly highlight how easy it is to use is the availability of the same tools that you use to manage physical devices. This means that end users and admins can operate in the same familiar environment that they have become accustomed to over the years.
Therefore, clients don’t need to learn how to function in a completely new environment and admins can keep the same controls and tools that they want. So, the way that you have been using tools for Endpoint Configuration Manager is going to translate to Windows 365 Cloud PCs. And this is regardless of whether you are operating in the commercial cloud or the government cloud.
Wrap Up
The modernization that we are seeing in the modern workplace is not only limited to the commercial sector. It goes beyond that and we can now see that government agencies are also leveraging cloud services at a faster pace than in the past.
As a result, this is having a massive impact on the way these entities operate. But, to do this effectively there is a need for a platform like Windows 365 Government that can provide the services needed for optimal operation.
Not only that but Windows 365 Government meets the stringent security and compliance requirements of the US government. This allows government entities to take advantage of the vast array of tools that Windows 365 offers to commercial entities without compromising security.
In 2021, Microsoft added a new product to its software portfolio. The Windows 365 Cloud PC enables users to experience a cloud version of Windows 10/11 from their personal devices. And given what we have experienced in the last few years, the value of the Cloud PC to businesses is significant with real economic impact. No longer do employees have to be confined to their physical offices.
In fact, according to a survey done by Microsoft, 73% of workers would like to maintain flexible and remote work options. But, this presents a challenge for businesses. Can a hybrid workforce be a viable option? Also, what value if any would businesses stand to gain from such a work environment?
Below, I want to go over just what Windows 365 may potentially offer your business. Not only that, but it’s also important to know how the Cloud PC compares to some of the other options.
Adopting a cloud computing model
Windows 365 is ushering in a new era of computing that is putting aside the enterprise PC for an innovative Cloud PC. The latter is highly secure and always available thus offering users a different way of approaching their work.
But, as with any new technology, there are several concerns that need to be addressed. Businesses are concerned about how they would effectively manage a hybrid workforce with employees working remotely.
And then there is the issue of security. How do you secure the corporate network when employees are using personal devices that were never meant for the office?
Then there are concerns about operational viability as well as setting up costs. What about the time it will take as well as the cost to train your staff?
These are only a few of the very real concerns that businesses have when the issue of setting up a cloud computing environment comes up. However, Windows 365 was designed to resolve all those issues to businesses’ satisfaction.
Incorporation of significant changes
Cloud computing is not something new and plenty are already familiar with it. And because several businesses already have experience with various other VDI platforms, they will be wondering what makes Windows 365 different from the technology they already have in place. After all, why pay for another service that potentially does the same thing? But, we very quickly realize that Windows 365 is very different from traditional on-premises VDI environments.
One of the biggest selling points of the Cloud PC is its ease-of-use. Microsoft has designed it to be simple to set up and easy to use. You can have new employees fully set up with Cloud PCs in a matter of hours. Something that could take weeks with legacy infrastructure.
You only have to look at what it takes to run on-premises VDI systems. Businesses have to purchase the necessary servers, set them up, install all the applications you’ll require, and then go through the often long process of onboarding users.
Windows 365 just about eliminates all of that. Offering you a Cloud PC means that Microsoft alone will take care of the virtualization. Ultimately this will make the deployment of operating systems a lot faster since you won’t have to deal with the hassle of hardware and software configurations.
The automation of the various processes also means that there is no need for additional VDI expertise or resources. Microsoft will also ensure that you can scale the service as necessary to meet your organization’s needs. And as organizations start to reap the benefits of a highly productive and remote workforce, the need for a solution like Windows 365 grows even more.
The ability to customize and provision a desktop based on the users’ needs means that for the most part, it doesn’t really matter what device an individual is using. It also doesn’t matter whether it’s a corporate-owned device or a personal one. The security measures that come with Windows 365 ensure that end-users can securely access corporate resources on personal devices.
What can businesses expect with Windows 365?
The Cloud PC is designed to offer a better cloud experience than other services on the market. Including Windows traditional devices. Developed for hybrid working, Windows 365 can offer the kind of flexibility that allows seamless device changes without affecting the status of the work. Not only that, but users will be happy to know that Windows 365 is compatible with other Microsoft 365 business applications. This means that you won’t miss out on your favorite apps such as Word, Planner, or SharePoint.
According to Wangui McKelvey, general manager for Windows 365, “However, the ability to work anytime, anywhere has become the new normal. All employees want technology that is familiar, easy to use, and available across devices. In the most complex cybersecurity environment we’ve ever seen, organizations need a solution that helps their employees collaborate, share, and create while protecting their data. We have the opportunity to develop the tools that enable this new world of hybrid work with a new perspective and the power and security of the cloud.“
There’s plenty to like about Windows 365 with all the features available that benefit businesses and create significant economic impact. Features that enable this service to be a game changer in the world of cloud computing. And these features include:
Instant boot to a personal Cloud PC,
Clients get the full Windows experience in the cloud,
Clients can also stream various applications, tools, data, and settings directly from the Microsoft cloud across any device,
You get a choice of running either Windows 10 or Windows 11,
Secure by design, and fully compliant with Microsoft’s Zero Trust principles,
Flexible per-user, per-month pricing plans at flat subscription rates,
A scalable set of virtual hardware parameters that lets you adjust to changing conditions whenever necessary,
Fully compliant with Azure AD and Microsoft Endpoint Manager,
Fast setup process that provisions your Cloud PC within minutes.
Financial Windows 365 considerations
Outside of security, the economic impact and financial side of things is probably the biggest area that the Cloud PC needs to address. What sort of economic impact would adopting the Cloud PC have on your organization? If we consider a study by the Enterprise Strategy Group (ESG), using Windows 365 may possibly increase your annual potential revenue by up to $14,000 per user. For smaller businesses, there is mention of a possible annual benefit of up to $7000 per user. Undoubtedly, these kinds of figures could provide massive upturns in the performance of any business.
Now we may only be talking of potential here but those are really good numbers to look at. You also have to consider that Windows 365 can possibly lower your hardware expenses as well. Think about the costs involved in purchasing, running, and maintaining on-premises network servers. What about the cost of refreshing your hardware every now and again or providing new hires with devices? All these are costs that can be lowered when using Windows 365.
Windows 365 offers Cloud PCs at a fixed per-user/per month cost. This allows businesses to plan their budgets with greater certainty. Being able to accurately plan in advance can help increase revenue streams and decrease unexpected expenses. Below we’ll go over just what kind of security clients can expect from Windows 365. The high-end security that Microsoft has put in place means that businesses can rest assured that their data will be highly secure.
Simplified onboarding process
With traditional VDI environments, setting up new employees may take weeks. I’m sure we can all agree that this is far from ideal in a busy work environment. The beauty of Windows 365 is that deployment of Cloud PCs has been designed to be relatively easy. So much so that even if your organization doesn’t have the expertise to set up a traditional VDI it still won’t be too much of a challenge.
The process is simple and enables your business to onboard new employees with IT equipment, regardless of location, within a matter of hours. This gives users the advantage of using devices they are familiar with and thus comfortable with. While on the other hand, businesses need not worry about the security of corporate resources.
The swiftness with which employees can be onboarded can significantly reduce downtime and allow businesses to maintain productivity levels. In addition, this also makes it easier to bring on temporary workers when the need arises. Setting up temporary employees is done quickly and when their services are no longer required, access can be revoked just as quickly. So if you have seasonal workers, they can cycle on and off very easily.
Economic impacts and operational flexibility
As mentioned above, recently many workers have begun stating their desire to have flexible work conditions. Plenty are choosing to work from home if the option is availed to them. Windows 365 can make this a viable option for most businesses that are willing to consider it.
And accessing your PC on the cloud can even help organizations build an international workforce seeing as geographic boundaries are less of a concern with cloud computing. This can help businesses bring in the best talent regardless of location. The flexibility of Windows 365 also extends to your relationships with independent contractors.
A business won’t need to purchase company PCs for all these individuals nor go through a lengthy onboarding process. People who can benefit greatly from this include IT professionals, consultants, physicians, and countless others. Windows 365 can grant them access to your environment in a safe and as-needed capacity.
Enhanced network security with Windows 365
One of the key areas of great concern when establishing a hybrid workforce is security. How do you maintain a high level of security over corporate resources? Especially when you consider that employees may be using personal devices. But, Microsoft designed Windows 365 using Zero Trust principles. Also, it is powered by the security architecture of Microsoft Azure thus providing an incredibly secure cloud computing environment.
When it comes to the use of personal devices, Windows 365 can prevent the compromise of corporate data by configuring how those devices interact with the Cloud PC. This provides an enhanced layer of protection around the corporate network to safeguard data.
In addition, businesses need continuity strategies in case of disaster or something like the COVID-19 pandemic. Windows 365 is well placed to address these kinds of scenarios. With access to Cloud PCs, businesses will significantly reduce the risk of massive disruptions if disaster ever strikes. Microsoft has a wide distribution of data centers meaning your Cloud PCs will remain accessible and your data secure. The redundancies built into the system are designed to ensure that.
Another security issue concerns the offboarding process for employees or independent contractors. This can prove challenging especially when you have unhappy individuals in possession of expensive company devices. And when these individuals still have access to your network then your corporate data becomes extremely vulnerable.
There have been reports that have stated that 20 percent of companies have experienced breaches due to disgruntled former employees. However, with Windows 365 that is not a concern. This is because the offboarding process is swift with employees’ access to corporate resources being revoked immediately.
Windows 365 Accessibility
Microsoft offers the Windows 365 platform to both small and large businesses. There are options available that can cater to the needs of most. And the fixed price model means that businesses can find it easier to accurately predict the cost of use. Once the system is up and running, users can access their Cloud PCs from anywhere and may even use their mobile phones to do so. This means that productivity levels can be maintained when employees are traveling or working from home.
Additionally, because your desktop now resides on the Microsoft Cloud, your physical devices have slightly less value. Even if your laptop or mobile device is stolen, your desktop, as well as corporate data, will remain secure. Also, because the heavy computing runs on the cloud, users don’t need to worry about having powerful devices to run resource-intensive apps.
Certain design and engineering apps, for instance, may require a significant amount of processing power. But, with the cloud handling the processing you can take advantage of these apps on less powerful devices. And when it comes to the types of apps you can access on the Cloud PC, Microsoft has designed it such that all your apps that work on Windows 10/11 will run on the Cloud PC. So accessibility is not limited to Microsoft apps.
Localized user experience
A few decades ago English was considered the language of the internet by most. And this was understandable given how much of the early development was taking place in English-speaking regions. However, for a long time now that is no longer the case.
A lot of people across the globe are now very much active online. People from different cultural backgrounds and different languages. This means that localization of the user experience can no longer be something to consider as an afterthought. Microsoft has clients from all different continents and so it’s important to cater to the various needs.
A large part of the attraction of Windows 365 is that businesses both great and small can have options that will work for them. But, Microsoft wants to expand not only the reach of Windows 365 but the ease of use as well. To that end, Microsoft is aiming to simplify the configuration process by enabling admins to set up local language Cloud PCs easily and at first login.
Breaking the language barrier with Windows 365
This localization feature, which was announced earlier this year, is going to allow you during the stage of creation of provisioning policies to configure a Language & Region pack to be installed on the Cloud PCs during provisioning. Microsoft reported that there would be a selection of 38 languages to pick from.
So this creates a situation where organizations from various regions across the world can use the Cloud PC with greater ease. For any business that may have been hesitant to subscribe because of language barriers, Microsoft has addressed that.
Furthermore, those who have already provisioned their Cloud PCs can also take advantage of this feature. It has been set up to enable admins to change the configured language for any existing provisioning policies that you choose and subsequently reprovision any desired Cloud PCs.
This is going to give your admins something to be happy about as they will save a lot of time by not having to manually install language packs onto a custom image to localize Cloud PCs. All they need to do now is simply configure language settings in a gallery image. The time saved will also benefit the business as IT staff can spend more time on business-centric endeavors and aim to improve overall productivity.
Better workforce management
Windows 365 can play an integral role in helping your business improve in the area of workforce management. The features that the service provides are designed to enable you to optimize the way your business operates. As a result, you can expect to have the tools you need to put the right people in the right place at the right time to enhance your client’s experience in a way that will reflect positively on your revenue stream.
Leveraging Windows 365 can improve your use of time thus improving your efficiency and productivity. The ease of use that Microsoft has emphasized helps your employees because they don’t need to spend time maintaining the environment or resolving issues. Also, the available collaboration platforms such as Microsoft Teams facilitate instant communication and simplify working together for teams who may be in different locations.
Adapting to remote workforce management
Those communication platforms are equally important in ensuring that employees who are working remotely retain the same degree of efficiency and productivity as their peers who are on-site. As this trend of remote work continues to grow, those in leadership positions will need the flexibility to comfortably perform their management duties without missing a step.
This is why it’s so important that you can access your Windows 365 Cloud PC from anywhere on just about any device. Additionally, you can create various groups of people on Microsoft Teams so that those managing people working on the same project find it a lot simpler. Regardless of where they or you are.
A lot of businesses are in great need of innovative solutions that can promote rapid growth without relying on massive amounts of investment. Windows 365 has got this well covered. There are a wide range of options available with both Windows 365 Business and Windows 365 Enterprise.
So there’s something for everyone. From the small business trying to grow to the huge enterprises looking to streamline their operations. Because of the pricing structure, scaling up is easy and relatively affordable allowing you to acquire more resources as your business expands.
Another thing that helps with better workforce management is the fact that Windows 365 will be responsible for software updates and new releases. This helps your business to focus its energies on critical, productive endeavors. Not only that but you can also eliminate the exhaustive and costly task of refreshing dated hardware. As long as your current hardware is compliant with the Windows 365 requirements then you won’t need to worry about your hardware anytime in the near future.
Support availability
A good part of the overall value of a service can be attributed to the support that clients can expect to receive. If a problem was to arise with your Cloud PCs you would need for it to be attended to swiftly. From the beginning, Microsoft has designed Windows 365 to be easy to use. Unlike with Azure Virtual Desktop, businesses won’t require the services of an Azure Solutions expert to configure and manage the Windows 365 environment.
Microsoft also announced that they would look to help clients become more proficient at using Windows 365 clients by hosting Ask Microsoft Anything (AMA) events specifically dedicated to Windows 365. According to the announcement, these meetings would be scheduled for the fourth Wednesday of every month starting February 2022. So all clients that are using or considering Windows 365 should find these events a great source of information.
Getting support
Any questions that you have about Windows 365 will be up for discussion including questions regarding the available features, provisioning, deployment, customization, best practices, and anything else you may need clarification on. And Microsoft will have members of its engineering and product teams available at these hour-long events to help you and provide you with the answers you need. Therefore if your organization wants to get the most out of running Windows in the cloud, there’s probably no better place to get the information you need.
Another place where one can find out more about Windows 365 is the Windows 365 Tech Community. This platform can also provide great support to Cloud PC users by addressing any issues they may be encountering. But, the information available may also be of great value to businesses looking to establish a Windows 365 environment. They can get feedback from the community members regarding their interest in Windows 365.
Ease the load on IT staff
As one is going through the information that we have on Windows 365, it becomes abundantly clear that there are countless benefits for end-users. But, your IT admins will also want to know if they’ll see changes when compared to other services. And the reality is, that the ease of use principle that Microsoft applies to Windows 365 extends to your IT team as well.
From the management perspective, there is plenty to be excited about starting with the fact that there is no need to have headaches about the infrastructure you need to set up to get the Cloud PC experience. Microsoft handles that side of things. Also, admins won’t need to get certified in anything else or learn new management tools. This is because Windows 365 is designed for all organizations even those without expert IT pros on staff to be able to run it without difficulty.
Furthermore, you’ll be happy to know that the way you currently manage your physical devices with Microsoft Endpoint Manager will for the most part be similar to the management of Cloud PCs. A good example of this is that if you navigate to the All Devices list in Microsoft Endpoint Manager, you’ll see both your physical and Cloud PCs listed side by side.
Deployment and assignment
Admins will also find that the deployment process is not complicated at all. For users to get a Cloud PC assigned to them, there are pretty much just two requirements that need to be met. They need to have the necessary license in addition to being part of an Azure Active Directory Group that’s assigned to a provisioning policy.
The process starts in the Microsoft Admin Center where you assign licenses similarly to how you would for other Microsoft 365 services. You can have a licensing admin take care of this particular task. After that, you can head over to Active Users and perform the assignment. With that done, you can now give users Cloud PCs and set them up with Microsoft 365 as well.
As soon as a user is added to a group, the Cloud PC provisioning process will be launched and it won’t be long before the Cloud PC is ready for use. And with Windows 365 using a fixed price per user per month model, there’s no extra workload involving tracking, utilization, or keeping idle resources running.
Comparing Windows 365 and Azure Virtual Desktop
While Windows 365 may be a relatively new service, Microsoft already had another platform that offers remote desktop services. This product is of course Azure Virtual Desktop (AVD). Those who may be familiar with AVD will be asking themselves what if any are the differences between the two services.
Design
With Windows 365, you get a cloud-based service that delivers a Windows 10/11 desktop to a business’s employees. Using this service eliminates the need for managing Azure infrastructure and businesses get the advantage of using existing resources. This can include things such as the Microsoft Endpoint Manager portal, your Windows OS licenses, as well as various other applications. Windows 365’s ease-of-use principle enables businesses to get a remote desktop service that is simple to use with Cloud PCs that can be set up in a matter of hours.
Azure Virtual Desktop, on the other hand, is a virtual desktop infrastructure (VDI) service that works great for multi-session use, temporary use, high-end computing, and application virtualization. AVD offers clients affordable, flexible, and scalable virtual environments. The customizability of AVD allows businesses to have greater control over their VDI environment and potentially reduce operating costs. Costs can also be reduced because you won’t need single gateway servers to manage multiple host pools and run simultaneous workloads.
Technical features
When it comes to the technical side of things, there are several differences that you need to know for you to decide which service is right for your business. Some of the differences are as follows:
Design – Windows 365 has been designed to be simple and easy to use whereas AVD has been designed more for flexibility.
Desktop – clients get personal desktops for Windows 365 and AVD (single session). For AVD (multisession) there are pooled desktops.
Pricing – the pricing structure for AVD follows a consumption-based model whereas Windows 365 offers a fixed per-user per-month pricing.
Subscription – subscriptions are customer-managed for AVD and fully Microsoft-managed for Windows 365 Business. Windows 365 Enterprise is also Microsoft-managed with the exception of networking.
VM SKUs – Windows 365 has various optimized options for multiple use cases. On the other hand, AVD offers any Azure VM including GPU-enabled SKUs.
Backup – AVD clients will get to use Azure backup services while Windows 365 users get local redundant storage for disaster recovery.
Costs and economic impact
AVD normally has virtual machines (VMs) that are dedicated to a single user. However, there is also a pooled desktops feature that enables several users to have access to a VM. Also, AVD session hosts can provide personal desktops if the need arises. Because VMs operate under your Azure subscription it means that the computing expenses are passed on to you. Your costs for using AVD are going to be based on your consumption. But, this has the benefit of allowing you to lower AVD and VM environment costs because of auto-scaling.
Windows 365 provides clients with a virtual machine that is dedicated to one user. In this case, these VMs function under a Microsoft Azure subscription meaning that the client has no computing expenses to worry about. Cloud PCs require a Windows 365 Cloud PC license and usage costs are based on a fixed per-user/per-month price plan. Unlike with AVD, auto-scaling and reserved instances won’t be an option for Cloud PCs since the cost is fixed and admins don’t have access to the VMs from the Azure portal.
Ideal user scenarios
When deciding what your business should use you need to know what kind of scenarios would be best for Windows 365. The first thing you can look at is the number of PCs you have in your IT environment. Because of the low-cost factor, ease of deployment, and lack of prerequisites, environments with only a few PCs will find Windows 365 to be a great choice.
Another consideration is organizations that currently aren’t utilizing Azure and have no plans to do so in the near future. For these businesses, they should consider Windows 365 because of how easy they’ll find desktop assignment. Not to mention that there is no administrative overhead for IT admins to worry about.
If your organization has already invested in Microsoft Endpoint Manager then Windows 365 can be a great option for your environment. The Cloud PC is also ideal for clients that would like personalized VMs with local admin rights.
Windows 365 is An ideal business solution
Azure Virtual Desktop provides a wonderful solution for those who are already familiar with VDI environments and are comfortable with them. In addition, if you need a fully customizable environment then AVD may be the way to go.
For scenarios that require a published RemoteApp application, AVD is your best choice given that RemoteApps cannot be published from Windows 365 Cloud PCs. If the number of users requiring virtual desktops frequently varies throughout the month then you may be better served with AVD. Windows 365 has fixed costs per month regardless of whether a virtual desktop has been used or not.
Windows 365
Azure Virtual Desktop
Control plane
AVD
AVD
Business
<300 Business, >300 Enterprise
personal desktop (small deployments), pooled desktops (large deployments)
Active Directory requirements
Azure AD Connect (Hybrid Azure AD supported)
Azure AD
Compute
Fully Microsoft managed, admins have no access to VMs
Customer-managed, flexibility to configure VMs
Storage
Fully managed storage, fixed pricing
Customer managed, flexibility with OS Disks, FSLogix profiles
Cost
Fixed per-user/per month cost
Consumption-based cost
User profile
No FSLogix
FSLogix optional for Single-User, and mandatory for Multi-User
RemoteApp support
No
Yes
Pooled desktops
No
Yes
Supported endpoint operating systems
Windows, macOS, iOS, Unix, Web, Android
Windows, macOS, iOS, Unix, Web, Android
What about VMware Horizon?
When looking at VDI solutions, another name you’ll likely come across is VMware Horizon. The latter is a virtualization service that can deliver desktops and apps on Windows, Linux, and MacOS systems. Using this platform enables IT staff to run desktop applications and virtual machines in the data center or cloud.
They can then deliver these to employees as managed services. VMware gives you virtual machines that you can run on the VMware Cloud on AWS, Azure, Google Cloud, or other VMware partner clouds. End-users can run their VMs on various devices including PCs, tablets, and smartphones.
VMware is capable of delivering a very personalized user experience by separating desktop and application components before delivering them together when required. Below is a table that provides comparative information on all three of Windows 365, Azure Virtual Desktop, and VMware Horizon.
Windows 365
Azure Virtual Desktop
VMware Horizon
Platform
Windows, SaaS
Windows
SaaS
Target market
Businesses requiring Windows Clouds PCs that are always available
IT professionals
IT professionals, app developers
Support
Online
Business hours
Business hours, online
Training
Documentation
Documentation
Documentation
Function
DaaS, VDI
App virtualization, DaaS
DaaS, VDI, VM, virtualization
Integrations
Microsoft Endpoint Manager
AuthPoint, Automai Robotic Process Automation, Catapult Spyglass, Liquidware, Login VSI, Microsoft Azure, Remote Desktop Commander Suite, SysTrack
There used to be a time when getting your work done meant that you needed to be at your workstation using your desktop. Then the use of laptops allowed employees to have a bit more flexibility, although it was rather limited. In the last few decades, remote desktop technology has come along in leaps and bounds. Now, we’re at a point where businesses have options that deliver desktops from the cloud. Not least of which is Windows 365.
This remote desktop service from Microsoft is built on top of existing Azure Virtual Desktop infrastructure but comes with unique capabilities of its own. The Cloud PC presents a great economic solution in a world where the workspace is evolving. Businesses can leverage Windows 365 to provide desktops for remote workers without having to invest in physical devices.
And as we have seen with some of the potential figures, making the migration to Windows 365 could significantly boost revenue. Going forward, Microsoft is taking cloud computing to a completely new level. Businesses have plenty to gain as they begin to experience the Windows desktop in a completely new way.
As most people have probably experienced in the past, getting up to speed with a new service or product can sometimes involve a lot of trial and error. How often does it happen that you accidentally ‘discover’ a new feature on an app or a device that you’ve had for a while? While it may generally make for an exciting finding, it’s arguably always better to be fully aware of the features and capabilities of a product or service. This is part of what Microsoft wanted to address with the Windows 365 Tech Community.
A lot of organizations have been hesitant to migrate to the cloud and adopt cloud-based solutions for various reasons. Some of those may be security-based but others simply have to do with a lack of know-how about a service like Windows 365. So by giving you a Windows 365 community, organizations and users can find support and helpful information.
Getting familiar with Windows 365
Organizations that are looking at innovative tech solutions to address modern needs are at some point going to encounter Windows 365. So, Microsoft has to begin by introducing what this service is and how organizations can benefit from it.
This is something that Microsoft begins to address in the Microsoft Mechanics series. In recent times, there has been a huge demand for cloud-based technology. And a simple online search will show you that there are several services that businesses can utilize for their needs.
Therefore, you can justifiably ask why exactly Windows 365 is the service you need. The short answer to that would be how this service is designed to modernize the way that you can experience Windows from anywhere on any device.
This will ultimately serve up an optimum experience for both IT pros and end users. Without the need to hire expert tech support to set up and manage Windows 365, it makes it a service that is both easy to use and manage.
Device compatibility
Another key piece of information that users will need has to do with device compatibility. Before you even consider types of devices, you should know that using the Windows 365 platform is something that should help you to lower your hardware expenses in the long term.
This is because of how the Cloud PC runs on the cloud. With the heavy computing done on the Microsoft Cloud, end-users don’t need to worry about purchasing expensive high-end devices to access the Windows 365 Cloud PC.
All anyone needs is a decent internet connection and they’ll have access to a relatively powerful Windows PC that they can stream on most devices. Accessing your Cloud PC can be done via any modern browser or the Remote Desktop app.
As one can imagine, if your organization has a significant number of people working for them remotely then a hybrid setup like this will be immensely beneficial. You’re not going to have to make a huge investment to provide all these individuals with devices.
All those Windows 10 and Windows 11 devices that you already have are perfectly compatible with Windows 365. But, it’s not just Windows devices that you can use. Users can easily stream a Windows 365 session to hardware running macOS, iPadOS, Linux, and Android.
However, for the best experience, Microsoft recommends using devices that have a traditional keyboard and mouse.
For the most part, as long as your device has an HTML5 browser and a DSL connection or a wireless internet connection capable of streaming a video you will be just fine. The amount of bandwidth that you’ll need, however, will depend on your workload.
Microsoft Teams update
Microsoft Teams is a collaboration platform that is based on the cloud and was launched in 2016 as part of the Office 365 productivity suite. The key features that have helped to establish Microsoft Teams include business messaging, calling, video meetings, and file sharing. It’s also designed to be accessible for use to most organizations regardless of size. Understandably, the popularity of this tool has grown significantly over the last few years.
Therefore, it’s crucial for Microsoft to keep updating the platform so that it keeps up with the evolving needs of clients. And part of that has involved offering background effects on Windows 365. The tech community platform has just made the announcement that this feature has now been made generally available.
What this recently announced development means is that you can now personalize the communication experience to your liking. Being able to apply background effects can help eliminate unwanted intrusions when having important meetings. Users can select their preferred background from a choice of several available.
Or, you can simply choose to blur out the background. This blur feature helps to subtly conceal everything in your background while keeping your image clear and isolated. These effects help to place all the focus on the topic of discussion and remove anything that may potentially cause disruptions.
The cost of Windows 365
Microsoft offers two editions of Windows 365 and both have a range of configurations that clients can choose. This means that smaller businesses, with less than 300 users and larger organizations with greater numbers of users. can both achieve results.
Fees start from $20 per user per month for the lowest-end SKU. It can increase up to $162 per user, per month for the most expensive version. Therefore, with Windows 365, you get fixed monthly subscriptions unlike with Azure Virtual Desktop. And if you need to scale up then you are given the option of getting a different subscription as well.
Clients with the Windows 365 Business subscription can get a single virtual core, 2GB of RAM, and 64GB of storage for the starting price of $20. However, this fee is only available for clients that have Windows Hybrid Benefit. The latter is Microsoft’s Bring-Your-Own license model. It helps clients to apply existing (or new) licenses toward the cost of a product.
If not, then that cost goes up to $24. But, if your organization requires a lot more, you can pay $158 for eight virtual cores, 32GB of RAM, and 512GB of storage. The same situation regarding Windows Hybrid Benefit applies here and so without it, the fee goes up to $162.
The pricing model is pretty much consistent and the range of prices remains the same for Windows 365 Enterprise clients. Those who aren’t looking for a lot of computing resources can get a single virtual core with 2GB of RAM and 64GB of storage for the same $20.
However, if your computing needs are a lot greater, then you can get other options. Other solutions include eight virtual cores, 32GB of RAM, and 512GB of storage for $158 per user per month.
Deleting Cloud PCs
Occasionally, you may need to redeploy your Cloud PCs for any number of reasons. And from the discussion on the Windows 365 tech community, we learn about how we can go about that. Microsoft allows us to use the reprovision feature to delete a user’s current Cloud PC. You can then create a brand new one for that same user. The reprovisioning process, which is a remote action, will delete the original Cloud PC along with all user data, applications, customizations, etc.
You should also be aware of the issue regarding the grace period. What happens during this seven-day grace period is that a user will continue to have access to the Cloud PC. However, as soon as those seven days expire, the user loses access and the Cloud PC is deprovisioned. But, you can also opt to use the End grace period option to immediately end the grace period.
Multiple user assignment
Most organizations will want to know how many users can be assigned to a Cloud PC. So it’s worth noting that the Cloud PC is designed only for a single user. Therefore, if you want to permanently reassign that Cloud PC, you have to first remove the license from the previous user. You also have to make sure that the Cloud PC is deprovisioned before you can reassign the license to a new user. Once the license reassignment has been done, the provisioning of the Cloud PC can begin.
Teams multi-window support
Another recent development that the Windows 365 community discovered is that Teams Multi-window support and Call Me are now generally available on Windows 365. With Multi-window support, you can now pop out chats, meetings, calls, or documents into separate windows. I’m sure most of us can agree this will help to create a less cluttered work environment enabling you to work more efficiently.
The new update is going to significantly enhance the user experience. The Multi-window support allows users to view full-size, separate windows for meetings or calls as well as the main Teams client during a Teams meeting.
This means that you no longer have the meeting window minimized to the corner of the screen. Furthermore, by leveraging the Call Me feature you can now transfer Teams calls to your phone over a PTSN network.
Custom device images
This is something that interests a lot of people out there and it’s possible to do on Windows 365 Enterprise. You can put your desired custom device image into your Azure subscription and then use it for provisioning Cloud PCs. The image can be obtained from Azure Marketplace gallery images or alternatively, you can create your own custom managed image. To upload the custom image to the Windows 365 service, you follow the steps below:
Sign in to the Microsoft Endpoint Manager admin center.
Navigate to Devices > Windows 365 > Custom images > Add.
In the Add image pane, you’ll need to provide details about the image name and version, subscription, and source image.
Then you simply select Add to add the image to your device image list.
Customizing languages
Earlier this year, Microsoft announced another great update that can improve end-user comfort and potentially productivity levels. Setting up that localized Windows experience can now be done by configuring a provisioning policy or creating a custom device image.
The objective is to enable you to configure a Language & Region pack that can be installed on the Cloud PCs during provisioning when you are creating your provisioning policy.
At present, there are 38 languages available and Microsoft will allow you to change the configured language for already existing provisioning policies and subsequently reprovision any desired Cloud PCs.
Resolving various challenges with Windows 365
There several issues that one can come across during the use of the Windows 365 Cloud PC. Fortunately though, Microsoft provides a troubleshooting page that can help you to deal with various issues.
So if you’re facing connection errors, audio and visual problems, network issues, or any other challenges then the troubleshooting page can provide potential solutions.
And if you are encountering problems with app compatibility then Microsoft offers you App Assure for that. With this service, you’ll get assistance for remediating issues with your ISV, line-of-business, and Microsoft-developed apps at no extra cost.
Wrap Up about Windows 365 and its usefulness today
Cloud-based solutions are here to stay and they are providing us with some incredible new ways of modifying our work environments. Over the last year, the Windows 365 Cloud PC has given us a great example of what migrating to the cloud can look like.
The agility that the service provides in addition to the high level security protocols mean that organizations can redesign their workspaces to suit the needs of a modern, hybrid workforce. And the Windows 365 tech community platform plays an important role in all of this.
We can find all the latest Windows 365 updates that we need as well as get answers to any enquiries that we may have. That way, we can take full advantage of the capabilities that the Cloud PC has to offer.
